Jump to content

New Facebook Pages

Ford Mach E

Ford Thunder

  • Custom Search


Sign in to follow this  
TD2007

2019 FORD NESC Problems

Recommended Posts

Is any Ford Retiree have problems with the transition of the Ford Benefits Center website/content/employee responses since Jan 1st this year? My wife and I are both retirees now and we are both having issues getting almost any request handled correctly and in a timely manner by the new Alight Solutions call center!!

Share this post


Link to post
Share on other sites

Yes, I had a big problem!! Retired at the end of the year. My account was compromised, I was mixed up with someone else. There were many consequences, lost benefits as well as pension and have spent days trying to fix it. My advice is to watch your account very carefully especially now with the transition of the pensions. Contact them if you see anything unusual, check your personal information carefully. We have found errors. What happened to us hopefully won’t happen to anyone else. If you need to speak to someone regarding a problem or discrepancy make sure to ask to get connected to US rep and follow up. They often will not call back or correct the problem, keep pushing. Please note that you may not get an email for some activities or transactions made on your account, so be vigilant. This has been a nightmare for our family!

Share this post


Link to post
Share on other sites

I'm not even retired and I'm having issues with them. Nice outsourcing what was once a useful and functional service to east India. Glad they saved a few bucks though 😒

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×