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Dealer did not honor Z plan


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Hi,

Can anyone tell me what options I may have regarding the following scenario:  My Mom is a Ford retiree.  She was given a PIN number from Ford for a new leftover 2018 EcoSport she wanted to purchase.  She went to the dealer yesterday and bought the car.  After looking over her paperwork, it appears that Ford did not use the Z plan price and charged her $1000 less than MSRP just to seem like she was getting a break.  My Mom is 74 and I think they took advantage of her.  Nowhere on the invoice is there a Z plan price acknowledgement.  

I'm going back to the dealer with her tomorrow to find out why they did this. 

Any input is greatly appreciated.  Thank you..

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Just remember, the dealer is not Ford - they’re an independent business that happens to sell Fords.  Talk to the sales manager not the salesman and tell them it must have been a mixup on the Z plan pricing.  If they refuse to change the price then tell them you’ll be talking to the local news about how they took advantage of a 74 yr old Ford retiree.

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