theoldwizard Posted January 4, 2019 Share Posted January 4, 2019 (edited) This is a follow up to this discussion regarding the 16N02 Customer Satisfaction Program Please read the actual letter issued by Ford Motor Company Customer Service Division I just got off of the phone with a Corporate Customer Service Supervisor and the claim for the refund has been denied. But here is the illogical part of their reasoning. The supervisor admitted that the vehicle met all of the requirement specified on the extended warranty letter, but because it was not listed in the OASIS database, they could not issue a refund. They also stated I had nor recourse withing the company. This extended warranty DOES cover a wide range of vehicles. Edited January 4, 2019 by theoldwizard Quote Link to comment Share on other sites More sharing options...
twintornados Posted January 4, 2019 Share Posted January 4, 2019 I would say that it is time for a lawyer to get involved.... Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted January 5, 2019 Share Posted January 5, 2019 8 hours ago, twintornados said: I would say that it is time for a lawyer to get involved.... I wouldnt even bother.. small claims should do the trick. Get a quote for the repair from the dealer and sue Ford. Qith the TSB in hand, it should be an easy win.. that is, if Ford doesnt cave first. Quote Link to comment Share on other sites More sharing options...
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