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OldZX5er

Software issues

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My 2017 Escape has been nearly flawless since I purchased it in June of 2016. I have had a few issues lately. A few months ago, right after restarting the engine from auto start/stop, I'd get three chimes. Didn't happen every time. I'd guess maybe 10% of the time, at any time of the day. This wasn't enough to get me to go to the dealer. A while later we were out for the night and about a half mile after leaving home I had a message on the screen saying it was shutting system down to save battery and I should shut off and restart the engine. I restarted it at the next stop light. About twenty minutes later after going into auto start/stop I had another screen message saying I should put the car into park and start it. After this , I made an appointment with the dealer and started using my battery tender more often. I don't use the car everyday (I just passed 10,000 miles) so it probably makes some sense that the battery was low.

When I got to the dealer they told me about a bulletin on the auto start-stop system,  SSM 47084 - 2017 Escape - Auto stop/start - No auto restart after an auto stop event - Built on or before 01-Feb- 2017. They did some reprogramming and gave me a new battery. No more screen messages but I still get the occasional three chimes on a restart. I don't think I'm going to worry too much about it.

I just thought I'd let anyone who's interested know about it.

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I'm betting that the battery was likely the issue.

Also, you said the vehicle does not get driven often.  When it is driven are you trips short ?  While not stated in owners manual, it takes between 10-20 minutes of continuous operation to restore the energy used to start the vehicle.  Longer if during an auto-stop event if multiple accessories are turned on.

People doing a lot of short trips should probably disable the auto stop/start feature.

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Start/stop does not be enable with a low/bad battery and that includes short tripped cars. I think that they made mistakes in battery state of charge calculation, but I think that there were a LOT of gremlins in the software. Most of the ones I've seen have been "fixed" with the software update.  

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Thanks for the replies. All seems well now except for the occasional three chimes after restart from auto start/stop. If anything comes of that, I'll post it.

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How do I use my older model non Bluetooth iPod to play in my stereo ? Sync 3 2018 model

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Just to update, today (1/12) the dealer replaced the battery that was replaced November 30th. They said it failed horribly.

About a week ago,  I got the shutting system down to save battery message again. This was less than fifteen minutes after I had taken the car off the battery tender showing a full charge. Testing the battery with my own tester a few days later after charging it fully said it had a 30% charge, 0% state of health and "replace".

They dealer said if I still have issues next time they'd keep my car for a few days and give me a loaner.

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