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Guest Message by DevFuse

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COTUS is now Dead?


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24 replies to this topic

#1 OFFLINE   Stonecoldtx

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Posted 11 October 2018 - 07:18 AM

I went to http://www.cotus.ford.com this morning, and got this message:

 

"The pilot had concluded and this website is no longer available. Please check with your dealer for status on your vehicle."

 

For those of us that use the "COTUS Checker" for updates on the status of our vehicles, this is a bad thing . . .

 

 









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#2 OFFLINE   akirby

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Posted 11 October 2018 - 07:56 AM

Because they put out a new official order tracking website:

 

https://shop.ford.co...ordertracking#/



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#3 OFFLINE   Stonecoldtx

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Posted 11 October 2018 - 10:06 AM

Yep, I know about the new website . . . but it doesn't have the option to input anything except a VIN, and pretty sure the COTUS checker doesn't use that website . . . so, this is bad for anybody who uses the COTUS Checker for status updates . . .



#4 OFFLINE   akirby

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Posted 11 October 2018 - 10:19 AM

That is the replacement for COTUS and that's all you're going to get from Ford.

 

Your dealer has access to every detail about your order - you just need to get them to give you the updates.


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#5 OFFLINE   Stonecoldtx

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Posted 11 October 2018 - 10:22 AM

Sorry, but I learned a long time ago not to rely upon other people for anything . . . asking a dealership to provide me with timely updates is not an option here, because if you know anything about dealerships, you know that this ain't gonna happen . . .


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#6 OFFLINE   akirby

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Posted 11 October 2018 - 10:36 AM

That doesn’t negate the fact that they have access to the information and you are their customer and it’s their responsibility to keep you updated.

Once you have a VIN you should get the same info as COTUS had. Before you get a VIN it’s not going to show you anything anyway, is it? It will just say that it’s unscheduled.

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#7 OFFLINE   rmc523

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Posted 11 October 2018 - 10:36 AM

Sorry, but I learned a long time ago not to rely upon other people for anything . . . asking a dealership to provide me with timely updates is not an option here, because if you know anything about dealerships, you know that this ain't gonna happen . . .

 

He wasn't proposing telling the dealer "hey, send me updates."  K thanks!

 

He was saying the only way you're going to get more information than the new site provides is to get it from the dealer - by contacting them whenever you want an update.


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#8 OFFLINE   akirby

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Posted 11 October 2018 - 10:45 AM

If I wanted more detail than what I could get on my own I'd be calling the salesperson and/or the sales manager every week and asking for an update.   If they won't give it to then you're buying from the wrong dealership.


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#9 OFFLINE   fordmantpw

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Posted 11 October 2018 - 12:18 PM

If I wanted more detail than what I could get on my own I'd be calling the salesperson and/or the sales manager every week and asking for an update.   If they won't give it to then you're buying from the wrong dealership.

 

 

^^^^ Ding ding ding!


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#10 OFFLINE   TP431

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Posted 12 October 2018 - 01:05 AM

If I wanted more detail than what I could get on my own I'd be calling the salesperson and/or the sales manager every week and asking for an update.   If they won't give it to then you're buying from the wrong dealership.

 

Yes, I think I did.... but the order has been in for two months now, so if I canx, will have to start all over again...


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#11 OFFLINE   Stonecoldtx

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Posted 12 October 2018 - 07:45 AM

Has anybody actually read my original post?  Based on the comments in this thread, it seems unlikely . . .



#12 OFFLINE   rmc523

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Posted 12 October 2018 - 08:47 AM

Has anybody actually read my original post?  Based on the comments in this thread, it seems unlikely . . .

 

Yeah we read it.  What's your point?

 

akirby provided COTUS' replacement site.  Otherwise you have to contact your dealer.  Not sure what else there is to say about it?


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#13 OFFLINE   Stonecoldtx

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Posted 12 October 2018 - 08:55 AM

Obviously, no you didn't, so I'll REPEAT it:

For those of us that use the "COTUS Checker" for updates on the status of our vehicles, this is a bad thing . . .



#14 OFFLINE   rmc523

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Posted 12 October 2018 - 08:59 AM

Obviously, no you didn't, so I'll REPEAT it:

For those of us that use the "COTUS Checker" for updates on the status of our vehicles, this is a bad thing . . .

 

Ok.

 

Thread closed?  What else are we supposed to say on it then?


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#15 OFFLINE   fuzzymoomoo

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Posted 12 October 2018 - 09:05 AM

COTUS was never intended to be permanent

The new site is

I don't know what your bitch is here
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#16 OFFLINE   Stonecoldtx

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Posted 12 October 2018 - 09:12 AM

Read my original post.  All of it.  Then read post number 13.

 

Are you familiar with the COTUS tracker? 


Edited by Stonecoldtx, 12 October 2018 - 09:14 AM.


#17 OFFLINE   fuzzymoomoo

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Posted 12 October 2018 - 09:14 AM

Yep, reread everything multiple times

Still confused
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#18 OFFLINE   Stonecoldtx

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Posted 12 October 2018 - 09:19 AM

The "COTUS checker" checks for updates on ordered vehicles once every hour, and anytime a change was posted on COTUS, an e-mail was sent to the person whose vehicle was ordered.  Those updates included things like a change to the status--In Production to Awaiting Transportation, or Estimated Delivery Date.

 

People could simply register on the website, and it would provide the updates automatically . . . now, anybody who is/was relying upon that to provide updates have no choice but to go to the "New" website which has less information, can only find information about an order by the VIN, and can't get automatic updates that the COTUS Checker provided

 

YOU may not think it's a big deal, but I am trying to make sure I can take delivery of my vehicle by the end of October, before my $3000 PCO expires, and I'm sure there are others in the same boat!



#19 OFFLINE   fuzzymoomoo

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Posted 12 October 2018 - 09:27 AM

Ok so you have to do it manually now. Whats the problem? The new page give the exact same information.

There is zero need for hourly updates when they all use the same system the dealers have access to that only updates once or twice a day.

And one last thing, there's no need to get mad at us or Ford for your lack of planning. You knew your lease or whatever expires at the end of the month, perhaps next time order earlier. You never know what kind of production and shipping delays happen or when they might happen.
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#20 OFFLINE   Stonecoldtx

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Posted 12 October 2018 - 09:42 AM

I ordered my truck on August 18th, and had to reorder it on September 13th, because someone at Ford didn't add an option that was clearly listed on the order form . . . there is no lack of planning on my part here . . . however, even having stated that, I am not mad . . . more accurately, I am concerned about getting my truck before the PCO expires . . . if that happens, THEN I'll be mad!

 

I relied upon the COTUS checker because of the fact that changes to the system are NOT just updated a couple of times a day . . . anybody who has used that tracker can attest to that--and I don't have the ability to do that 24X7 . . . while I obviously don't need any updates outside of business hours, it's nice when an update pops into my mailbox during that time, allowing me time to contact the dealer if I need to.

 

Next--in my original post, and in post 13, I made a simple statement about the fact that this is a bad thing for those of us that use COTUS Checker.

 

There are a HUGE amount of assumptions here in this thread based on my original post, none of which are valid, accurate or true.  You assume that I am pissed that the COTUS checker is gone--I never said anything of the kind.  You assumed that I didn't plan properly, again not true. 

 

Others assumed that I didn't know about the new tracking website . . . I knew about that weeks ago--but the COTUS Checker doesn't USE that website, so stating that the new website exists and that COTUS was a pilot is irrelevant . . .

 

Maybe if people stopped to actually READ what was posted, and not make assumptions, things would be a little clearer . . .










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