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Rear audio controls

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Hey everyone, I have a 2012 Expedition Limited and I cannot figure out the rear radio controls. The manual says that the people sitting in the middle seats can control the stereo when its on single mode but I cannot get this to work. I have pressed 3&5 together like manual states and the radio does not go to LOCAL mode, it goes straight to LOCKED. Can anyone help with this? Thank you in advance.

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