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Lincoln Way app -- maintenance schedule?


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26 replies to this topic

#21 ONLINE   akirby

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Posted 09 July 2018 - 02:04 PM

More on this -- my app still won't show me a maintenance schedule.

 

However, it does show me that supposedly I had a maintenance due at 1000 miles (I have 1300 miles on the car now).  I see this when I click on "My Vehicle" from the app home screen and then click on the picture of a Navigator.   It then shows a picture of a Navigator like mine with my current fuel tank status and then right under that says "Service Due - 1000K".  1000K is 1 million miles, but I'm assuming they really meant 1000 miles.

 

 I don't want to contact my dealer.  I want to know what Lincoln itself lists as the maintenance schedule.

 

 

I know it is in the owner's manual. 

 

There is an entire section at the back called "Maintenance Schedule".   It tells you EXACTLY what Ford recommends as far as maintenance.   It would take about 2 minutes to find it online even on a phone.    I had to go download the manual first, then look it up and it still only took me 4 minutes.

 

Do you want the information or do you just want to complain about something?



2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)








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#22 ONLINE   akirby

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Posted 09 July 2018 - 02:05 PM

 

 It sure would be nice if the Lincoln Way app worked though, or if even the lincoln.com website worked.

 

I agree but that's not what you said.  You said you wanted to know exactly what Ford recommends for maintenance and that is in the owner's manual - always has been and always will be.



2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)


#23 OFFLINE   ozymandias

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Posted 09 July 2018 - 02:08 PM

 

 

 

There is an entire section at the back called "Maintenance Schedule".   It tells you EXACTLY what Ford recommends as far as maintenance.   It would take about 2 minutes to find it online even on a phone.    I had to go download the manual first, then look it up and it still only took me 4 minutes.

 

Do you want the information or do you just want to complain about something?

 

Sorry I should have been clear that I was just frustrated and taking the opportunity to b*tch at the Internet at large about the borked app.  :-)  Seriously -- I am not asking you guys to look up info for me.  I know I can do that myself.  (Although, if there were a direct link to wherever the 2018 Lincoln Navigator maintenance schedule is buried on lincoln.com that would be nice to have just to bookmark.)  I have the manual saved on my phone and in Google Drive for quick reference.  It is just irritating for the app and website in this day and age NOT to show the maintenance schedule, so I thought I'd gripe at you guys about it.  Manufacturers do pay attention to these websites, and often complaints here, reddit, etc. end up doing more to make changes happen than telling the dealer or contacting an online customer service center.

 

While I'm at it, it is really irritating to be able to start/stop the car and lock/unlock the doors from the app but NOT to be able to open/close the windows remotely.  A sudden rain shower today had me soaked because I couldn't close my cracked-open windows.

 

I know, I know -- first world problems.  I'm loving the Navigator overall!



#24 ONLINE   akirby

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Posted 09 July 2018 - 02:33 PM

Sorry but I'm a very literal person - if you say you need information I'm going to tell you how to find it.



2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)


#25 OFFLINE   boredinbirmingham

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Posted 09 July 2018 - 04:47 PM

I'm trying to use the Lincoln Way app to check the maintenance schedule for my Navigator.

I go to the home screen, then click on My Vehicle, then click on the image of my Navigator. Then I click on Maintenance Schedule.

Every time I see a little message about "unable to connect" followed by a screen that says "No Maintenance Schedule Available" and tells me to contact the dealership for the schedule. Ugh.

Does this work for anyone?

FYI, the rest of the app works ok, including allowing me to remote-start the vehicle.

I do wish it let me remotely open/close windows and sunroof and remotely adjust the a/c settings, but at least starting it is nice.

Yes there is something wrong with your app or the vehicle you have it synced with. I follow the same steps you mentioned and it shows me the service intervals, which are every 10,000 miles, and if I select one of the service intervals it shows me the the work they perform at that particular service. Maybe try deleting the app all together and just reinstall and set it back up.

Edited by boredinbirmingham, 09 July 2018 - 04:49 PM.


#26 OFFLINE   boredinbirmingham

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Posted 09 July 2018 - 04:55 PM

More on this -- my app still won't show me a maintenance schedule.
 
However, it does show me that supposedly I had a maintenance due at 1000 miles (I have 1300 miles on the car now).  I see this when I click on "My Vehicle" from the app home screen and then click on the picture of a Navigator.   It then shows a picture of a Navigator like mine with my current fuel tank status and then right under that says "Service Due - 1000K".  1000K is 1 million miles, but I'm assuming they really meant 1000 miles.
 
Can someone confirm what the actual Lincoln-recommended maintenance schedule for a 2018 Navigator L Black Label is?
 
The lincoln.com website isn't any better.  I sign in to owner.lincoln.com and get a message of "Sorry, we are not able to access the Maintenance Schedule for this vehicle."  It does this even if I enter my year, make model, mileage, etc. again.   It then asks me to contact my dealer for a custom maintenance schedule for my vehicle.  I don't want to contact my dealer.  I want to know what Lincoln itself lists as the maintenance schedule.

I accidentally responded to the wrong message (see response directly above this one) but Im on mobile so I apologize. Ill also add that there isnt a scheduled maintenance at 1,000 miles. First maintenance is at 10k for normal driving conditions whove next to nobody qualifies for, whats considered severe driving conditions applies to most people (stop and go driving and/or frequent short trips) and thats at 7,500 miles. My oil life monitor will gave me in right at 7500 miles and I have mostly short trips and zero stop and go.

#27 OFFLINE   LHB

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Posted 09 July 2018 - 05:25 PM

More on this -- my app still won't show me a maintenance schedule.

 

However, it does show me that supposedly I had a maintenance due at 1000 miles (I have 1300 miles on the car now).  I see this when I click on "My Vehicle" from the app home screen and then click on the picture of a Navigator.   It then shows a picture of a Navigator like mine with my current fuel tank status and then right under that says "Service Due - 1000K".  1000K is 1 million miles, but I'm assuming they really meant 1000 miles.

 

Can someone confirm what the actual Lincoln-recommended maintenance schedule for a 2018 Navigator L Black Label is?

 

The lincoln.com website isn't any better.  I sign in to owner.lincoln.com and get a message of "Sorry, we are not able to access the Maintenance Schedule for this vehicle."  It does this even if I enter my year, make model, mileage, etc. again.   It then asks me to contact my dealer for a custom maintenance schedule for my vehicle.  I don't want to contact my dealer.  I want to know what Lincoln itself lists as the maintenance schedule.

 

"Service Due - 1000K"?  Mine says 'Service Due - 10K' which is consistent with the schedule under 'Maintenance Schedule' selection.


Edited by LHB, 09 July 2018 - 05:25 PM.









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