I have a 2018 Fusion Sport with Sync (small screen without touch control) and Sirius. I've got an issue that is baffling me, Sirius tech support, and my local Ford dealership. The hardest part is explaining the problem, then the answer tends to turn into, "I've never seen that one." Here goes.
If I tune the Sirius radio to a desired station and hold one of the number buttons, it saves the station to that preset. This works normally except for preset 6. Whether I am in Sat 1, Sat 2, or Sat 3, I can save a station to preset 6. Pressing the 6 button on the dash properly takes me to the saved station and displays the station info. But if I try to use the menu navigation system, either on the steering wheel or on the dash, preset 6 shows up as a generic channel number, and selecting that preset does nothing -- it just leaves me on whatever station I was listening to before. The generic channel number displayed varies -- I've seen Channel 0, Channel 53, Channel 122, and others, typically valid channel numbers, sometimes even changing to new generic channel next time I try to save a preset 6. The other 9 presets on each of the Sat bands work properly. The presets on AM and FM radio bands work fine.
I pulled a refresh signal from Sirius, with no change. When I called Sirius listener care, and got transferred to tech support, they did a remote reboot of the satellite module, with no change. They referred me to my Ford dealer. I was just at the dealer today, and even spent time sitting in the car with the tech to show him what behavior I was seeing, and he ended up as confused as I was.
Has anyone else seen similar behavior? Any solutions out there? Having 27 instead of 30 functional presets is not the end of the world, but it is certainly annoying to buy a new car and run into something that does not work as designed.