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No Customer Service!!!


Gargman

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So, this "loop" that Ford puts us in when we need parts help is aggravating! All I need is a locking fuel plug for my 2015 Transit Connect. My dealer says there isn't one available to call Ford. Ford says to call the dealer! All letters to CEO and below have no response. There has to be one department that will get the ball rolling. We have had one of our Connects vandalized by debris intentially inserted in filler tube. It was a stupid Idea of Ford to put capless filler without at least a filler door release! All the other Ford vehicles have a locking fuel plug option and there are thousands of requests by 2014 owners to present for one. Don't need any personal opinions about what to do, just a part number.

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