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Manufacturer defects are not Fords problem?


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I bought a 2014 Ford Fusion Hybrid Titanium on 07/31/14. After 3 weeks I took the car back to the deal with the following observations:

1. My driver seat bottom cushion moves while driving

2. The headlights do not turn on for 30 seconds to 1 minute going into a tunnel and the headlights do not turn on for an extended period of time when the automatic wipers turn on

3. My mileage was significantly less than my 2010 Fusion Hybrid

 

For issue 1, I have had the following cases opened and closed by Ford with "no trouble found": CAS-6032594-W7M2R9, cas-6042514, CAS6316899. The dealership has had 3 people observe the issue reported. I find this interesting since the dealer was instructed by the Ford Tech line to remove the seat and "retention" it and re-install it. For has stated that even though the car is under new car warranty no replacement will be done and does not acknowledge the issue. Is anyone else having this issue?

 

For Issue 2, reported in case CAS-6032594-W7M2R9, Ford said that they changed the design and no modifications to the sentinel can be made. I find this interesting since many States now require headlights to be turned on when the wipers come on. My 2010 Fusion Hybrid worked flawlessly however my 2014 Fusion Hybrid with automatic wipers has a 2-5 minute delay before the headlights come on when the automatic wipers come on. Is anyone else having this issue?

 

For issue 3, apparently my brakes had been rubbing since I bought the car. The dealer had to turn the rotors with less than 8K miles on the car. Nobody at the dealer or Ford that I have talk to has ever heard of this occurring before and I had 73K on my 2010 Fusion Hybrid with no brake work. The car is starting to shake again and it has been less than one month since this service was done. Is anyone else having this issue?

 

I have had numerous calls with the Customer Service and Customer Service Escallation line personnel all the way up to the regional operations manager of the region I fall into. There were many promised calls that were never returned. There were many promises made that were never kept or followed through on and on the recorded line i was told, "It sounds like you don't like your car so why don't you trade it in and I'll make sure you get Ford family member pricing." Has anyone else been told anything like this in their dealings with the Customer Service or Customer Service Escallation lines?

 

As a side note, I have not received my second Safety recall on the car.

 

I would be interesting in other 2014 Fusion, Fusion Hybrid or Fusion Energi owners comments to see if they have also experienced any of these issues.

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