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  1. Howdy! I'm fairly new to these forums myself, and as I look around the Welcome forums I see a lot of folks like me. Someone who lurked here, doing research before purchasing their (next/first) Ford vehicle. Someone who has (or is about to) take the plunge, maybe even special ordering their new car or truck. Someone who can't wait to learn all about their new vehicle and don't want to pester their salesman until they get thrown out of the dealership. So, I thought it might be nice to collect some of the useful tips I've learned the past few weeks. These are some basic information gathering tasks you can do if you've ordered a new vehicle and can't wait until it arrives. Undoubtedly, you've noticed the "Vehicle Locator By Ford Employees" forum. While it's a wonderful and generous service provided by "someone on the inside," we must always remember it's entirely voluntary and never abuse the privilege. With that in mind, here's ways to keep yourself occupied without needing to pester cyberdman. New Orders When you make a new order for sale or lease, the Dealer (or possibly a Build Manager at their dealership) enters the order into the Ford system. This will generate three things: an order number, the vehicle's VIN, and a projected build date. When tracking your vehicle through the build process, a Ford employee can look things up by either the Dealer Code + the Order Number, or by the vehicle's VIN. For most of the sleuthing we can do, we need the VIN. So when you place a special order, try to get the VIN and projected build date whenever you can. When looking into the status of your vehicle, you might bump up against some of Ford's tracking terms. Some common ones are: Unscheduled - Clean: means the order has reached FoMoCo, and is clean of any production holds. Scheduled or Segemented: means the order is scheduled to a producton segment week. Once you see this, they typically won't accept any further changes to the order. You can find more terms here: http://themustangsource.com/timeline/05/05/DealerStatusInquiryGlossary.pdf Window Stickers One of the first ways to 'track' your order is by grabbing the Window Sticker from Ford. There are two ways to accomplish this: first, by crafting your own URL. Put this into your web browser's address bar: http://services.forddirect.fordvehicles.com/inventory/WindowSticker.pdf?vin= Then put your VIN at the end of it, and hit enter. You can also click through this link: http://www.researchmaniacs.com/Ford/TrackFactoryCarOrders.html And simply type or paste your VIN into their form. I believe they rely on the same system, but if you're paranoid use the first link; fordvehicles.com is Ford. Now, just because you've placed a special order and gotten a VIN, doesn't mean the Window Sticker will work right away. Window Stickers don't tend to appear until 4-7 days prior to your build date. So this is the first way you can tell when your vehicle is ready to be built. FordEtis Aimed at auto techs, the FordEtis website is an online database for those who service and repair Ford vehicles. It also provides information about specific vehicles by VIN. And not just 'decoding' the VIN (where some basic options can be determined by the letters and numbers), but by actually pulling info from Ford's databases. Go to http://www.etis.ford.com and click on the "Vehicle" tab. Enter your VIN and click "Search." First of all, don't panic if the vehicle it finds doesn't match what you ordered. Especially would-be Fusion owners. Like the Window Sticker generator, your vehicle's info might not show up in the system right away. Early on, you might get errors that the VIN cannot be found. Later, a simple entry might come up with just a few lines of data. The vehicle type might be incorrect, and the build date will show: "30.11.0002". Dates are displayed day/month/year, and 30.11.0002 seems to be a place holder until the actual build date is in the system. Even more later, often on or just around your build date, the entry should fill out with more info, including your actual build date (note: it might not match the project date your Dealer gave you), as well as an expanding section called "Minor Features" which lists all the build options your order did or did not take. Rail Tracking And finally, if you've been on the forums awhile and use the Vehicle Locator by Ford Employees forum, eventually you'll learn when your vehicle is complete and placed on a railcar for shiping to you. Like me, you're probably bouncing off the walls at this stage wanting to get your hands on your hot, new, little car or truck. How to do it? If you post to the tracking forum for an update, and you get a message like this: Your vehicle is on the move. To track the railcar, call CSX at 1-800-235-2352 When prompted for location or weight, press 1 or say "location". When prompted for the car initials, say "ETTX" or press 32-81-81-92. When prompted for the car number, say or press your 6 digit ETTX car number. When prompted for the next car, press ## or say "Done". A recorded voice will tell you the last known arrival or depature location of your railcar. Most times, it won't provide an ETA (and anyways, it's likely not an ETA related to your vehicle specifically). Facebook Some friendly Customer Service reps have Facebook accounts where you can ask questions. Keep in mind, this is publicly visible, so I wouldn't go posting anything you don't want the whole world to see. Tina Megan now has the original account: http://www.facebook.com/FordCustomerService Eric is the other: http://www.facebook.com/FordCustomerService2 This now appears to be the new 'official' page: https://www.facebook.com/FordServiceUS ---- I'd like to thank all the kind and knowledgable folk on these boards, from whom I was able to compile these tips and tricks. If anyone else has any tips or info, please post below. Mods, if you feel this would be useful, could you make this topic a sticky? Thank you!
  2. 1ft8v3bt8jec74299 can you please check this vin for any info.
  3. First ever post. I read the rules for asking Ford employees to help track factory custom builds. I do not not have 5 posts, so I am asking for another member to please assist me communicating with Ford employees. I was told my VIN number is 1FT8W3BT4FEB67337, but I cannot see any more information than this. I hope to receive a 2015 F-350, SRW, CC. Any help would be appreciated. Thank you. Ed
  4. I would like to find out how far we are getting on actual orders for Fusion Energi and Hybrid Titanium. So please restrict your posts here to What you ordered and where you are in the process so far. Like You placed your order and have a VIN or schedule build. Example, I have: Model: Deep Impact Blue 2013 Fusion Energi Titanium Date Ordered: 11/15/2012 JOB: Job # 2 Promised Delivery time: none VIN Available: not yet Window Sticker Available: Scheduled Build Week: TBD Scheduled Build Date: TBD Actual Build Date: TBD Released from Factory for Shipping: TBD Rail car ID available: TBD Estimated Delivery Date: Estimated Delivery Date: Actual Delivery Date: TBD State: MD And that's all.
  5. Hi fellow ford enthusiasts. Im in the need of help and was told this was the place to get what im looking for. I am about to buy a 2011 Ford Mustang GT used from a dealership, i was hoping it would be possible to get the list of features it came with. like the original window sticker. i want to know things like the current gears in thre car, if it has a track pack and basic features it comes with. The cars VIN number is 1ZVBP8CF4B5139635. I thank you in advance for your help, Im realy looking forward to this car! (if the driver side door sticker is needed i can post a picture)
  6. My dealer sales person has not produced a VIN # for my Ti hybrid over a month and a half after implied my order. Is this normal? He continues to say "we are on track for 12 week delivery", but my order has not been scheduled yet.. I have read about people receiving their VINs much faster. Any recommendations?
  7. I'm just curious, what's to stop somebody from ordering a car to be built through multiple dealers? I ask because there are so many cut throat dealers out there that even after you order your car they're trying to get you to order through them instead. Seems to me if somebody did that but didn't cancel their original order there should be some type of repercussions? Do dealers even care, because they'll just end up getting the car and selling it anyway. Would love to hear from dealers and people who have experienced this type of situation.