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Showing results for tags 'unethical dealership'.
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In January 2016, I ordered a 2016 F150 Limited 4x4 and waited for 5 1/2 months for it to arrive here in Honolulu. I had been given some run around about the delivery of the truck and when it would be available for pickup. This evening at 5:17pm here in Honolulu, I picked up the keys for the truck I had been waiting so long for. When I turned it on, the truck already had 8 Engine Hours, 4 Idle Hours and 61 miles on it !!! SERIOUSLY!!! I was told that the truck was offloaded from the ship this morning and they detailed it, prepared it, inspected it and had it ready for pick up this evening for me. But the truck was dirty (not detailed inside or out) and had 61 miles on it! WTF?!?!?!!!! I went into the dealership, Honolulu Ford, on Saturday May 21st and filled out all of the paperwork, received the temporary registration, signed the contract, wrote the check for the truck and had everything but the keys in hand (which they said would be available after the truck was offloaded from the ship on Monday and prepared on Tuesday). I want to take the truck back to the dealership and have them order another truck and return this one. This was such a disappointment for a vehicle which I ordered in January to have the dealership taking it out for joy rides, and who knows what else, before delivering it to me. Any suggestions? Anything that I can do about this? I paid cash for the truck so taking it back doesn't involve a bank. The Odometer Statement" was falsified as well (stating 15 miles-which was still higher than normal) but it was 61 miles! Can a dealership write a contract and provide a false odometer statement and temporary registration on a vehicle that hasn't been "offloaded" from the ship yet? Are they able to drive custom ordered vehicles around prior to delivering them to the customer who ordered it? ***********************************UPDATE********************************** Not to be one to complain and not discuss a resolution: I went to the dealership and discussed this with them and they said that the truck had, in fact, been driven as part of the QC process and that they assured me that their "sold" vehicles are very closely monitored to ensure things like joy rides don't happen. They also apologized for the condition of the truck and noted a water main break which had happened earlier and shut down their water for hours (this happens ALL of the time in Hawaii). We scheduled a proper detailing and settled that matter as well. They apologized for not communicating more effectively and said that they see it all of the time. However, in Hawaii, when the entire island is less than 60 mi wide, they realized that it gets people's attention. So, as of now, the situation has been resolved. Thank you for your input and help!
