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Showing results for tags 'black screen'.
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So the Sync screen on our 2012 Edge went black a couple of weeks ago. Took it to the dealer, they said they'd try a master reboot. That didn't work so they hooked it up to diagnostics and gave me the bad news that it'll need a new APIM. Fortunately Ford extended the warranty on the APIMs to 5 years because they have defects that cause them to die an early death. Unfortunately the 5 year warranty for ours ran out on Feb 21, 2017. It had shown some signs of some type of problem before then (black screen, reinitializing messages) but it would always come back to life. But not this time. Our Edge had only 48,280 miles on it when we took it in and has only slightly more than that now. We've owned it a little over 2 years. The assistant service manager recommended I call Ford to see if they'd make an exception and take care of this for us or at least participate in the cost. I did and they gave me a case number. The lady told me to check with the dealer in a couple of days because they don't always check for new cases and they don't always contact the customers about them. So I did. I visited with the assistant service mgr again in person, he looked it up and said yep it's in there and now we just need to wait for someone to respond to it and he'd let me know. So I waited a week and hadn't heard from him so I stopped by in person again because he was never available when I'd call and he wouldn't return my messages either. He looked it up and said there still wasn't any update on the case so he was going to put in a request and for me to check back with him the next day (Saturday) or on Monday. Well I wasn't able to do that until yesterday (Tuesday) and his office was dark. One of the service dept clerks told me he was on vacation. So I asked for his boss, the service dept manager and luckily he was in his office. The service dept manager looked into the case and told me that Ford shouldn't have told me to check with the dealer because they know they are the ones that would need to authorize an exception to repair the APIM under warranty. The dealerships get an allowance amount from Ford to help out with customer repairs but the dealer has to follow the rules set by Ford and Ford's rules state that Ford isn't going to authorize that allowance money to be used for a warranty repair that's out of warranty. So he added his comments to the case and told me to call Ford back and see if they would do anything for me. He said even if they'd cover $10 of it then he'd be able to process it as a warranty job and I'd get a break on the cost. So today I called Ford back and the woman I spoke with told me Ford wasn't going to authorize anything for it because it was outside of the 5 year warranty. So after all the run-around I find out that I'm going to have to pay full price for this repair on a vehicle that has only a little over 48,000 miles on it to fix a part with known issues and in fact issues that are so bad that Ford had to extend the warranty on the part or risk losing a bunch of customers. It's going to cost about $860. I'm going to get it repaired so that I can sell this POS and then never buy another Ford again. And I told the Ford customer support lady that I was in the market for a truck but now I'll go with some other brand and I'll be posting plenty of negative comments about Fords online and steering as many people as I can away from them both online and in person. Ford has lost me as a customer and their decision to not help is going to end up costing them a lot more than the profit they'll make off of this one repair. This car is some kind of lemon. The power brake booster went out on it and we got that repaired last year for free because Ford had to extend the warranty on that part too. And the collision warning keeps giving false readings of the sensor being blocked so then we have no collision warning and no adaptive cruise control. But there's no extended warranty coverage for that POS part. It's a pain in the butt to try to navigate through that stupid little menu as you're driving down the road to switch to regular cruise control after the adaptive cruise shuts itself off. Even the assistant service manager at the Ford dealer said he doesn't know why they didn't just put a switch on steering wheel to be able to easily change from regular to adaptive cruise or why the vehicle doesn't just automatically switch from adaptive to regular cruise when that happens. These are not inexpensive little repairs and all of this tells me that Ford still isn't close to the quality they should be. So goodbye Ford, I won't ever buy another Ford, new or used.
