As with anything else there are good and bad service providers. My local Ford dealer is privately owned and has been great to work with. In process of buying a 2020 Explrorer from them now. Subaru on the other side has gone down hill. Had to get a repair for the wifes car and they couldnt be bothered since it was a recall. Another 30 mins away was more than happy to take it in the next day.