Personally, I can understand the parts shortage. Supply chains around the world have been disrupted. Again, I understand.
However, what I do not understand is why someone at Ford has not taken the time to explain what is going on. That shouldn't happen. Why is the dealership pointing fingers at Ford, and vice versa. That shouldn't happen. Why can't the Rewards Points be correctly loaded? That shouldn't.
Parts shortages can't be helped. Customer service can be helped.