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RIcky Ranger

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Everything posted by RIcky Ranger

  1. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    My brand new Ranger’s Check Engine Light came on at about 380 miles. I took it to the dealership and the service technician cleared the alert. He drove a couple of new Rangers on his lot and reported a pronounced hesitation at lower speeds. I told them I had experienced the same behavior. Ford Corporate was contacted and the tech was directed to check the fuel injectors. Low and behold, the #2 fuel injector Needs to be replaced. The service writer called to tell me there are no replacement parts available per his ordering system. Does anyone have an educated guess as to how long it will take to get the part out here to California and when I’ll be getting my truck back? Bonus point questions: How many fuel injectors does my Ranger have? If one fuel injector is bad is it indicative that the others will have problems?
  2. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    This what they did. The long delay was getting the TUBE ASY.
  3. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Don’t know, that conversation will happen next week.
  4. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I got my Ranger back today. It is running smooth as silk. I am over the moon happy.
  5. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Bottom line, I want my new Ranger returned to me in tip top shape. I ordered it exactly the way I wanted it. I’m hoping I don’t have to go the lemon law route. I’m pulling for both Ford Corporate and the dealership folks to do all they can to get my new Ranger right and keep me in the Ford family.
  6. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called Corporate again today. I asked how long should an owner of a brand new Ranger with less than 500 miles on it reasonably be expected to wait to have their truck repaired and in working order. No answer. I asked how long a truck had to be in the shop before canceling my purchase becomes an option. 30 days, I was told. I noted today, is day 20. I explained the dealership did not have any loaner cars available. They offered to reimburse me $30.00 a day for a rental providing it’s a Ford. Funny thing, I train people on customer service. I now have new examples of how not to treat a new customer.
  7. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called Corporate today and only got voicemail. I called the dealership and they did not get the parts delivered today. I asked about the possibility of getting a loaner car and was told they didn’t have any available. It’s been in the shop 19 days with no return date. They got my money and I got nothing.
  8. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I am really trying to be understanding and patient. Yes, It could be worse. I still feel like crap. By the way, It was the Corporate area rep who told me the parts were being expedited, not the call center. I am that older guy Ford should have asked to make a commercial for them about why this is a perfect vehicle for us active seniors. I did tons of research and the Ranger checked so many boxes. I truly hope things turn around quickly. I want to be their biggest fan again.
  9. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    No, but to be fair, I did not buy my truck from the dealership doing the repairs. I want to build a good relationship with them so I did not push getting a loaner. I have my kid’s car while is away at college. Hopefully, this will get resolved before school gets out next month.
  10. RIcky Ranger

    My new Ranger is a Very Rare One!

    I’m glad you got your truck back. Please let us know how it’s running. they did the the TSB19-2145 update and my Ranger still had significant throttle hesitation so the service technician would not release it back to me yet. Not all the parts have arrived yet for the fuel injector swap. Corporate promised to expedite the parts last week. They said it was a fuel injector pump tube or some such part that is on back order with no ETA available. I had my new truck for six days when the Check Engine Light came on. Its been in the shop for over two weeks and no one can tell me when it will be fixed. I’m beside myself with disappointment.
  11. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    The TSB did nothing to improve my new Ranger’s low speed hesitation issues. The dealership, despite having diagnosed the bad injector 15 days ago, has not received the parts despite promises from Corporate. No one can tell me when I will be able to get my truck back. I am horribly disappointed.
  12. RIcky Ranger

    My new Ranger is a Very Rare One!

    I am awaiting the tech to try the TSB update fix to my Ranger to see if it takes care of the bad injector issue. My truck had very noticeable hesitation at lower speeds. I’m glad I ain’t the only one dealing with this problem. Misery loves company.
  13. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Good to know, thank you. It will be interesting to see what the service technician does.
  14. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called the dealership just now and they have no parts and they did not know about the TSB. I provided them what information I could.
  15. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I’m sorry I’m not being clear, the folks I’ve been working with have not been able to fix my truck and get it back to me. I’m trying to help them do that.
  16. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    The more information they have the better. It’s been frustrating owning a brand new Ranger for three weeks, having it in the repair shop for two of those weeks, and having people tell me, your Ranger is so new we are trying to figure out what’s wrong with it and we don’t have the parts to fix it. If I can guide them to a quicker resolve l, I’m happy to do it.
  17. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I did not push the repairing dealership for a loaner. I did not buy my truck from them and I’m thinking I want to establish a good relationship with them. I am fortunate as my son is away at college and I can use his cool little Honda Civic while I wait to get my Ranger back.
  18. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    TSB19-2145 was put out today which purportedly is to address this issue. Is there a link to the referenced fix? I would like to speak to the service writer and the Corporate representative in detail. I’m glad the problem has been recognized and there is a plan to move forward. Thank you in advance for your thought, insights, and advice with my situation, you folks are awesome.
  19. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I received a follow up call from the Corporate Customer Service Representative today who informed me they are working to locate a replacement fuel injector and get it shipped to the dealership as soon as possible. I told them I was not ok with owning a new Ranger for three weeks and having in the repair shop for most of that time. The representative assured me I will be compensated for my situation. I again gave praise to the dealership for working hard to fix my truck. I feel somewhat better today, but I still don’t have any idea when I’m getting my Ranger back.
  20. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I am a glass half full kinda guy. I do believe things will be ok after the fix. I agree, how long things take is important. I’m thinking the service tech doesn’t replace fuel injectors often so I ain’t gonna be bugging the dealership one bit. Back to the Corporate customer service issue, it was a regional rep who called me and made me feel like having a brand new truck crap out was not really a problem. Enuff said.
  21. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I would have appreciated some language along the lines of, “ I’m so sorry this has happened to you and Ford will work as quickly as possible to get your new truck back to you in working order”. That’s customer service 101. First, a vehicle that doesn’t run well out of the gate. Then woefully unimpressive Corporate customer service. The sales people, the service writer and service technician have treated me very well. I’m hoping this story has good ending.
  22. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I heard from the Corporate customer service representative who did not seem empathetic to my having spent 39k on a truck to have it knocked out of commission within the very first week of ownership. I asked when I can expect to be able to drive my brand new truck and was told my case is being “elevated” and I will get a call on Tuesday. I reiterated that I’m am very happy with the attention and thoroughness of the repairing dealership. I am not impressed with customer service from Corporate. I wonder what “elevated” really means.
  23. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I reached out to Corporate to see if they can expedite the parts shipped faster.
  24. RIcky Ranger

    Shudder at low speeds

    I picked up my truck 5 days ago and I am over the moon happy. I ordered a 4X2 Oxford White SuperCrew Lariat, spray in bed liner ( I really like the Ford logo on the back of the cab!) with the locking rear differential and the 501a package. I’ve been getting some thumbs up from other drivers. I’ve noticed a shudder at low speeds. It almost feels like a fuel filter or injector clog. It’s feels like the front end is shaking. I’m not sure if this is normal as I have not driven a truck or any type of rear wheel drive vehicle in decades. I knew the ride would feel different from the Japanese cars and SUVs I have owned so this may just be my hyper awareness of the truck’s nuances. I would appreciate hearing what you folks think. Thank you, Ricky
  25. RIcky Ranger

    Shudder at low speeds

    Still no word from the service tech. I’m guessing parts ain’t easy to come by on new Rangers.
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