RIcky Ranger
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Posts posted by RIcky Ranger
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Today, after taking my 2019 Ranger Lariat 4X2 on a very short jaunt to get gas, it wouldn’t start. A quick message flashed and the truck went dead. After a few tries with no response, the truck started. I noticed the cruise control wouldn’t work. A little wrench symbol appeared. I figured that was a maintenance reminder as the truck has 18,200 miles on it. When I got home I checked FordPass and there was a message indicating a Powertrain Malfunction and directing me to take the truck in to have it checked. Other than a bad fuel injector being replaced right after I Boulder the truck new, it runs great. Any idea what would cause it not to start and give a Powertrain Malfunction message?
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Ford Corporate has stepped up big time to make my rough Ranger ownership start better. There are some caring people who ensured I was well compensated. Thank you Ford. I like my Ranger very much.
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This what they did. The long delay was getting the TUBE ASY.
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12 hours ago, twintornados said:
I am glad for you and wish you nothing but years of driving enjoyment. It sucks you had to go through what you went through...what is Ford doing to compensate you for your time?
Don’t know, that conversation will happen next week.
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I got my Ranger back today. It is running smooth as silk. I am over the moon happy.
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Bottom line, I want my new Ranger returned to me in tip top shape. I ordered it exactly the way I wanted it. I’m hoping I don’t have to go the lemon law route. I’m pulling for both Ford Corporate and the dealership folks to do all they can to get my new Ranger right and keep me in the Ford family.
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I called Corporate again today. I asked how long should an owner of a brand new Ranger with less than 500 miles on it reasonably be expected to wait to have their truck repaired and in working order. No answer. I asked how long a truck had to be in the shop before canceling my purchase becomes an option. 30 days, I was told. I noted today, is day 20. I explained the dealership did not have any loaner cars available. They offered to reimburse me $30.00 a day for a rental providing it’s a Ford.
Funny thing, I train people on customer service. I now have new examples of how not to treat a new customer.
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I called Corporate today and only got voicemail. I called the dealership and they did not get the parts delivered today. I asked about the possibility of getting a loaner car and was told they didn’t have any available. It’s been in the shop 19 days with no return date. They got my money and I got nothing.
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1 hour ago, fuzzymoomoo said:
I understand your disappointment but you should look at this in context. Cars are very complex machines and things can go wrong even when they’re brand new. It's unfortunate you happened to get one with an issue but look at the bright side, at least your dealer is working with you to try and rectify it, and aside from the corporate customer service being a little rude and making promises they might not have been able to keep (I doubt a call center rep is privy to parts availability) your experience really hasn't been terrible. It's not like you've been told to f*** off from the start. Too many dealers try to me shitty about situations like that.
Its still very early into production so it's not surprising that parts availability is a little thin at the moment. Suppliers main goal right now is to keep that line moving so that's where the primary focus for them is. Try to be patient and realize it could be much worse.
I am really trying to be understanding and patient. Yes, It could be worse. I still feel like crap. By the way, It was the Corporate area rep who told me the parts were being expedited, not the call center.
I am that older guy Ford should have asked to make a commercial for them about why this is a perfect vehicle for us active seniors. I did tons of research and the Ranger checked so many boxes. I truly hope things turn around quickly. I want to be their biggest fan again.
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8 hours ago, tbone said:
Did they give you a service loaner in the meantime?
No, but to be fair, I did not buy my truck from the dealership doing the repairs. I want to build a good relationship with them so I did not push getting a loaner. I have my kid’s car while is away at college. Hopefully, this will get resolved before school gets out next month.
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I’m glad you got your truck back. Please let us know how it’s running.
they did the the TSB19-2145 update and my Ranger still had significant throttle hesitation so the service technician would not release it back to me yet. Not all the parts have arrived yet for the fuel injector swap. Corporate promised to expedite the parts last week. They said it was a fuel injector pump tube or some such part that is on back order with no ETA available.
I had my new truck for six days when the Check Engine Light came on. Its been in the shop for over two weeks and no one can tell me when it will be fixed. I’m beside myself with disappointment.
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The TSB did nothing to improve my new Ranger’s low speed hesitation issues. The dealership, despite having diagnosed the bad injector 15 days ago, has not received the parts despite promises from Corporate. No one can tell me when I will be able to get my truck back. I am horribly disappointed.
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I am awaiting the tech to try the TSB update fix to my Ranger to see if it takes care of the bad injector issue. My truck had very noticeable hesitation at lower speeds. I’m glad I ain’t the only one dealing with this problem. Misery loves company.
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Good to know, thank you. It will be interesting to see what the service technician does.
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3 hours ago, fordtech1 said:
Any updates on parts?
I called the dealership just now and they have no parts and they did not know about the TSB. I provided them what information I could.
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I’m sorry I’m not being clear, the folks I’ve been working with have not been able to fix my truck and get it back to me. I’m trying to help them do that.
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The more information they have the better. It’s been frustrating owning a brand new Ranger for three weeks, having it in the repair shop for two of those weeks, and having people tell me, your Ranger is so new we are trying to figure out what’s wrong with it and we don’t have the parts to fix it. If I can guide them to a quicker resolve l, I’m happy to do it.
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6 minutes ago, silvrsvt said:
The dealership didn't provide a loaner vehicle while its being repaired? You'd think it would go above and beyond for a vehicle that is basically brand new.
I did not push the repairing dealership for a loaner. I did not buy my truck from them and I’m thinking I want to establish a good relationship with them. I am fortunate as my son is away at college and I can use his cool little Honda Civic while I wait to get my Ranger back.
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TSB19-2145 was put out today which purportedly is to address this issue.
Is there a link to the referenced fix?
I would like to speak to the service writer and the Corporate representative in detail. I’m glad the problem has been recognized and there is a plan to move forward.
Thank you in advance for your thought, insights, and advice with my situation, you folks are awesome.
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I received a follow up call from the Corporate Customer Service Representative today who informed me they are working to locate a replacement fuel injector and get it shipped to the dealership as soon as possible. I told them I was not ok with owning a new Ranger for three weeks and having in the repair shop for most of that time. The representative assured me I will be compensated for my situation. I again gave praise to the dealership for working hard to fix my truck. I feel somewhat better today, but I still don’t have any idea when I’m getting my Ranger back.
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I am a glass half full kinda guy. I do believe things will be ok after the fix. I agree, how long things take is important. I’m thinking the service tech doesn’t replace fuel injectors often so I ain’t gonna be bugging the dealership one bit.
Back to the Corporate customer service issue, it was a regional rep who called me and made me feel like having a brand new truck crap out was not really a problem. Enuff said.
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I would have appreciated some language along the lines of, “ I’m so sorry this has happened to you and Ford will work as quickly as possible to get your new truck back to you in working order”. That’s customer service 101. First, a vehicle that doesn’t run well out of the gate. Then woefully unimpressive Corporate customer service. The sales people, the service writer and service technician have treated me very well. I’m hoping this story has good ending.
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I heard from the Corporate customer service representative who did not seem empathetic to my having spent 39k on a truck to have it knocked out of commission within the very first week of ownership. I asked when I can expect to be able to drive my brand new truck and was told my case is being “elevated” and I will get a call on Tuesday. I reiterated that I’m am very happy with the attention and thoroughness of the repairing dealership. I am not impressed with customer service from Corporate.
I wonder what “elevated” really means.
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I reached out to Corporate to see if they can expedite the parts shipped faster.
Shudder at low speeds
in Ranger Forum
Posted
It was a bad fuel injector. Once it was replaced, the problem disappeared completely.