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RIcky Ranger

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  1. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    This what they did. The long delay was getting the TUBE ASY.
  2. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Don’t know, that conversation will happen next week.
  3. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I got my Ranger back today. It is running smooth as silk. I am over the moon happy.
  4. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Bottom line, I want my new Ranger returned to me in tip top shape. I ordered it exactly the way I wanted it. I’m hoping I don’t have to go the lemon law route. I’m pulling for both Ford Corporate and the dealership folks to do all they can to get my new Ranger right and keep me in the Ford family.
  5. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called Corporate again today. I asked how long should an owner of a brand new Ranger with less than 500 miles on it reasonably be expected to wait to have their truck repaired and in working order. No answer. I asked how long a truck had to be in the shop before canceling my purchase becomes an option. 30 days, I was told. I noted today, is day 20. I explained the dealership did not have any loaner cars available. They offered to reimburse me $30.00 a day for a rental providing it’s a Ford. Funny thing, I train people on customer service. I now have new examples of how not to treat a new customer.
  6. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called Corporate today and only got voicemail. I called the dealership and they did not get the parts delivered today. I asked about the possibility of getting a loaner car and was told they didn’t have any available. It’s been in the shop 19 days with no return date. They got my money and I got nothing.
  7. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I am really trying to be understanding and patient. Yes, It could be worse. I still feel like crap. By the way, It was the Corporate area rep who told me the parts were being expedited, not the call center. I am that older guy Ford should have asked to make a commercial for them about why this is a perfect vehicle for us active seniors. I did tons of research and the Ranger checked so many boxes. I truly hope things turn around quickly. I want to be their biggest fan again.
  8. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    No, but to be fair, I did not buy my truck from the dealership doing the repairs. I want to build a good relationship with them so I did not push getting a loaner. I have my kid’s car while is away at college. Hopefully, this will get resolved before school gets out next month.
  9. RIcky Ranger

    My new Ranger is a Very Rare One!

    I’m glad you got your truck back. Please let us know how it’s running. they did the the TSB19-2145 update and my Ranger still had significant throttle hesitation so the service technician would not release it back to me yet. Not all the parts have arrived yet for the fuel injector swap. Corporate promised to expedite the parts last week. They said it was a fuel injector pump tube or some such part that is on back order with no ETA available. I had my new truck for six days when the Check Engine Light came on. Its been in the shop for over two weeks and no one can tell me when it will be fixed. I’m beside myself with disappointment.
  10. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    The TSB did nothing to improve my new Ranger’s low speed hesitation issues. The dealership, despite having diagnosed the bad injector 15 days ago, has not received the parts despite promises from Corporate. No one can tell me when I will be able to get my truck back. I am horribly disappointed.
  11. RIcky Ranger

    My new Ranger is a Very Rare One!

    I am awaiting the tech to try the TSB update fix to my Ranger to see if it takes care of the bad injector issue. My truck had very noticeable hesitation at lower speeds. I’m glad I ain’t the only one dealing with this problem. Misery loves company.
  12. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    Good to know, thank you. It will be interesting to see what the service technician does.
  13. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I called the dealership just now and they have no parts and they did not know about the TSB. I provided them what information I could.
  14. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    I’m sorry I’m not being clear, the folks I’ve been working with have not been able to fix my truck and get it back to me. I’m trying to help them do that.
  15. RIcky Ranger

    Bad Fuel Injector 2019 Ranger

    The more information they have the better. It’s been frustrating owning a brand new Ranger for three weeks, having it in the repair shop for two of those weeks, and having people tell me, your Ranger is so new we are trying to figure out what’s wrong with it and we don’t have the parts to fix it. If I can guide them to a quicker resolve l, I’m happy to do it.
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