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Dave H

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  1. UPDATE: ......then there was a visit with a Ford Service Engineer in Jan. '18 to do a shake test on the vehicle. After significantly loading the vehicle up with four grown men(900 lbs. +), we went for a ride. It measured a 0.3 on their test equipment. Service Engineer said the upper limit to their spec is 0.6, so Ford will not pursue the problem any further, and it was just "a characteristic of the vehicle." What a crock!!! If the problem was fixed by removing the driveshaft, and was gone for a few days after replacing the rear drive unit, (says so right on the RO) how can it be a "characteristic of the vehicle?" That proved to me that it is a repairable flaw! I was close to the end of my 60k power train warranty, and I think Ford just wanted to push me aside until it expired. If my vehicle measured a 0.3 with a very significant passenger load in it, and the max is 0.6, that tells me that theoretically I could purchase a brand new Ford vehicle that shakes almost twice as much as mine does from day one, and Ford would not fix it?? Would you take that chance??? And if it is "a characteristic of the vehicle", then Ford knows they are selling vehicles that shake! Do I think they would do that? No way. It's a way to get me to just go away. The dealership has been great with this. It is Ford Motor Company that has made this a disgusting experience. Terrible, terrible customer relations. If I could afford to take them to court, I would. So, a few weeks later it was noticed that the transmission bushing at the left front drive axle was leaking. Hmmm..... So I went back to the Ford dealer and had it repaired. On my dime, because the service manager said if I paid for it and they checked everything else in that area, if anything else was found to be wrong, he would get it repaired on warranty. So I let them do it. Nothing else was found to be wrong. Surprise! Surprise! The shaking is still there, but I think less pronounced now. May be my imagination. We'll see. I then went to a local highly respected transmission shop and told him of the shaking. I was half way through the story, and he said it is probably your left front drive axle assembly. He has done a few with the same issue. He said he knew before I finished the story. I have not had the work done there yet because he is very backed up. I hope he is right, and that the "characteristic of the vehicle" will be gone. I will update after the work is done...
  2. Have had my 2013 Escape 1.6L, AWD, into a local dealer numerous times for a shaking at 40mph, 60-65 mph, and 80 mph. They first told me it was tires. Vehicle has had two different sets of brand new tires on it since the shaking started. Dealership and tire dealer that installed the tires have checked and rotated the tires numerous times, and both said they were fine. First thing the dealership changed out was the right front drive axle assembly. No improvement. Then the driveshaft was removed and the vehicle test driven. Shake is gone according to dealer! Says so right on the RO. So the driveshaft was replaced. Problem persists. Then it was the rear differential that was replaced. The vehicle was fine for four days after this. Then the shaking returned. Then there was a visit with a Ford Service Engineer to do a shake test on the vehicle. After significantly loading the vehicle up with four grown men, we went for a ride. It measured a 0.3 on their test equipment. Service Engineer said the upper limit to their spec is 0.6, so Ford will not pursue the problem any further, and it was just "a characteristic of the vehicle." What a crock!!! If the problem was fixed by removing the driveshaft, and was gone for a few days after replacing the rear drive unit, how can it be a "characteristic of the vehicle?" That proved to me that it is a repairable flaw! I was close to the end of my 60k power train warranty, and I think Ford just wanted to push me aside until it expired. If my vehicle measured a 0.3 with a very significant passenger load in it, and the max is 0.6, that tells me that theoretically I could purchase a brand new Ford vehicle that shakes almost twice as much as mine does from day one, and Ford would not fix it?? And if it is "a characteristic of the vehicle", then Ford knows they are selling vehicles that shake! Do I think they would do that? No way. It's a way to try to get me to just go away. The dealership has been great with this. It is Ford Motor Company that has made this a disgusting experience. Terrible, terrible customer relations. Come on Ford, step up and do the right thing!! Fix it right.
  3. Interesting that you say this. The dealer loaner I got for 3 weeks back in Oct/Nov was a '17 Focus SE with Continentals on it. It had a shake similar to my Escape, though not as significant, at around 50 mph. I did not say anything to the dealer. It had 300 miles on it when I first got it. It's just so coincidental that this all started exactly when I had new tires installed. And not at the Ford dealer. Two sets of tires were installed, and both shook. I am not even sure if Ford checked the rims before they did all that other work on my vehicle, even though I told them exactly when the problem started.
  4. Yes, it started right when new tires were installed @ 47k miles. Multiple balances and rotations failed to fix things. Tire place replaced the tires with a new set, same model Continental's that were OEM. No change. Again multiple balances and rotations. No change. They recommended a visit to the dealer and that is when all the other things happened. Still no resolution. I have been thinking of asking, and paying for, the dealer to put a set of similar size tires and rims from another Escape onto mine to see if that solves the issue. Don't know if they would do that though. I have also wondered if a rim was damaged during that tire swap also.
  5. I have a '13 Escape SE, 1.6L, AWD, that shakes some at 40 mph (sometimes), 60-65 mph almost always, and sometimes above the 65 mph mark. This did not start until about the 47k mileage mark. It was smooth as silk until that point. I brought it to a Ford dealership in Sept. '17 and they replaced the right front axle assembly saying the inner boot had split and there was grease everywhere. My regular repair place said they never saw any evidence of that. Anyway, the shake did not go away. Brought it back there again in mid October. This time after a week there, they replaced the driveshaft and said I was all set. I wasn't 10 miles gone from there and entered the highway, and it was shaking. Brought it back the next day. This time a 3 1/2 week stay. A little body damage happened while there which they hopefully fixed right. They re-aligned the entire drivetrain and replaced the rear gearbox. For two days of highway driving it was fine. Then the shake returned. I went for a test ride with the dealership service manager the day after Thanksgiving, and he confirmed the shake was still there, but in his opinion not as noticeable. I disagreed. Now he is telling me that it might be a "normal characteristic of the vehicle." ?????? If that's the case, why did Ford authorize spending $5-6k (his estimate) trying to fix the issue at the beginning?? I am beginning to smell a rotting fish. I am wondering if Ford is wanting to wash their hands of this even though I am covered by warranty. I have an appointment in a few weeks at the dealership with the Service Manager and a Ford Engineer to evaluate the problem. I am also very close to the end of my 60k mile / 5 yr. powertrain warranty. I will admit that I was very happy with the dealership's response and effort at the beginning of this ordeal. But now I feel like I am starting to get the runaround. Right at this point, not a happy Ford owner!!! I will update this story after my "meeting." :-(
  6. Well, here it is April 6, 2014. Contacted Ford regional customer care (???), and they acknowledged the right rear clunking and the front end clunking during what they called "parking type maneuvers" are known issues with these vehicles. And to this date, nothing has been done to help remedy those things. And I mean nothing. Dealer was supposed to get my vehicle into the body shop to have them try to stop the rattling dash issue. That was 6 weeks ago. I haven't heard a peep from them. The regional customer care rep. also hasn't been heard from in 6 weeks despite my leaving her a couple of voicemails asking her to call me. She promised to "stay on top of this" for me. I will walk in unannounced on the dealer soon and see what their response is. Maybe one more call to regional. Then if nothing, I guess my only option is a legal one, if even that exists!
  7. I agree with ya. PIA for all the TSB's that don't work and now, another recall. And no satisfaction from the dealer. I am ready to skip the dealer altogether and go directly to Ford. If that doesn't work, maybe the state attorney general's office. I don't know. Anyplace that I can get some satisfaction, even if all that turns out to be is a load of bad press for the dealer and Ford. This is NOT the way warranty is supposed to work. Does anybody from Ford monitor this forum? Or do they just not care?
  8. They replaced my upper strut mounts. Is that the same thing?
  9. So, I had the rear shocks replaced per TSB 13-7-2, and my clunking in the rear is still there. Sounds like it is coming from the right rear of the vehicle. Gets worse the colder it gets. Can anyone tell me what else is mounted in that area of the vehicle (hidden) that might be causing this? I know I am kind of fishing with this, but I am thinking anything mounted inside the body panel near there, fuel filler pipe, rear window washer pump, etc. Whatever is over there.....
  10. Anybody ever get this resolved? I have something similar too.
  11. Well, here it is 6 weeks after my last post, and my dash noises have gotten worse as the temps have plummetted. Also had the TSB for new rear shocks done, and the rear clunk is still there. Dealer says bring it in any time. I show up on a nice cold clear day (6 degrees F), and they turned me away because there is a little snow left on some of the roads, and they want clear roads to be able to hear the noises. I don't need clear roads to hear them! Has anyone had these issues truly taken care of?? If so, please let me know.
  12. Basically that is what the repair place I am dealing with is doing. Trying to isolate, and deal with one layer of components at a time. The dealership is highly regarded in this area. I am kind of surprised at their unwillingness to chace this head on. "Characteristic of the vehicle"...yeah right! How naive do they think I am?
  13. New to this forum. Thrilled to find it!! I own a 2013 Ford Escape SE 1.6L AWD with 13k on it. The rattles and noises are driving me nuts, and I cannot get any satisfaction from my dealer. They started in earnest at about 8k miles. Most of them in the dash, as others here have experienced. I also was told by the dealership "It is a characteristic of the vehicle. We cannot fix it." They have verified that the noises are there, and yes, my vehicle is empty. So far they have been unwilling to make any real effort to remedy this. I am currently spending up to $350 to have another auto repair place try to fix this. First thing they found was the center speaker grill was loose, and could be slid side to side about 1/8". How bad is that? But, that did not stop the noises. The BS from the dealership is just not worth hassling with them. Yet! If this current attempt fails, I will be all over them and Ford. This is my second Ford vehicle in a row with noise/rattle problems. The last one was a '09 Fusion. I can't tell you how many "could not verify" responses I got on the R.O.'s when complaining of noises. A few of the noises I fixed on my own just by taking a little time to hunt it down and pay attention. That should not happen. I am not a trained Ford tech. If anybody here has finally got the dash noises fixed for sure, please email or PM me. I need this fixed ASAP. I love the vehicle, but if the noises continue I will be getting rid of it. Any help would be much appreciated!
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