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Any update on this? I had a similar issue and they did a service on the rear transaxel. it went away for awhile but its baaaaack..... Usually it only does this clunk when from a cold start. if the vehicle has been running awhile its less likely to happen when backing out and moving forward.

Alot will depend on your driving. I had a 2011 Jeep Patriot that wore early in the rear, a 2009 AWD Fusion that wore out the rear earlier than expected. My 2017 2.0 AWD Escape SE has 32k km's on it and I am suspicious of early wear on the rear....haven't looked closely yet, but the common denominator? I drive hilly, twisty mountain roads...especially if you are an AWD model, the traction control will wear the rear brakes out early.