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kmitch

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About kmitch

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  1. kmitch

    Customer Complaint

    I wasn't concerned prior to purchasing the car. Only after having these issues come up did those concerns seem warranted. The items from FRPP are covered under the full vehicle warranty if installed prior to delivery. The labor for the other items was cheaper if bundled in with the rest of the work the dealer was performing. The paint was easier for them to match at that time as well. As has been said by others, those two issues may be it... if so, compared to some of the other stories, I may count myself lucky. Time will tell.
  2. kmitch

    Customer Complaint

    Nope, no loaner any of the 3 times it was in for service. I guess I've been spoiled by my prior vehicles... they set the expectation too high. :o The whole trip thing was because the car was in the shop that weekend... left it with them on Thursday, got it back Tuesday... left on my trip on Friday. I've got another trip planned in the Mustang next weekend. Never said I was scared... said I had concerns about the reliability, that's 2 very different things. I didn't note it, the Service Manager told me when they pulled the first code... I deal with numbers all day, so it just stuck with me. I appreciate your candor, and yes I wasn't satisfied with Ford's answer... so I figured I'd leave it up to others to come to their own conclusions. I don't plan on lowering my standards or expectations. After all, I bought a Ford (Ford. Designed for living. Engineered to last.; Quality is Job One; and all that). :D
  3. kmitch

    Customer Complaint

    After re-reading all of the posts... I don't see where I'm whining... just expressing my concerns about the reliabilty and longevity of the vehicle. If you were in my situation, just bought a new car, in for service 3 times for 2 issues, what would your honest response be?
  4. kmitch

    Customer Complaint

    Doesn't disable it, but it's telling me there's an issue... and I think it might do more harm than good to drive the 150 miles back home from a weekend trip. I understand that there are a lot of things that could go wrong... but I've never made a purchase with the expectation that something will go wrong. I believe you're referring to this part of the letter: To complicate matters additionally, I had planned a trip (involving event tickets and hotel reservations) to visit a friend for his Birthday beginning on Friday, July 25th. This would have been the first opportunity to take a road trip in the Mustang, enjoy it, and show it off to my friends. In the end, I was unable to do that. I never said I didn't take the trip... only that I couldn't take the trip in the Mustang. This was a letter to Ford, I wanted to be up front with them about what had been done to it after it left the factory. I also wanted to be clear that none of those modifications were related to the cam sensor or alternator issue. My intent wasn't to try to impress anyone by documenting those items.
  5. kmitch

    Customer Complaint

    They initially thought that the sensor issue was an alternator problem. Ford provided 3 waveforms for them to compare the output of the alternator to. The Alternator was charging, but the power that it was putting out didn't match any of those wave forms (it was noisy, and could interfere with sensors, etc.)... so this was a bad part. The sensor still threw a code, so they switched driver's and passenger's sensors, and the sensor threw the code on the other side. Bad sensor... 2 bad parts. My other concern is reliability... I bought this car to take road trips, and show off... I don't want to take a trip and be stuck somewhere with a check engine light... I'm a little afraid of that at the moment...
  6. kmitch

    Customer Complaint

    I'm sorry, but I don't know anyone that would expect a new vehicle to have issues. I could almost understand it if I were buying a vehicle on a new platform like a 2010 Camaro... but these components have been around on vehicles since 2005 (or at leats the changes in 2007). I could also give a little leeway if it were only one of the components that failed (alternator or cam sensor), but to have 2 components fail at the 320 mile mark means to me that Ford, or it's suppliers have some Quality Control issues. Here are the things I didn't expect I'd have to go through with a new car: 1. At 320 miles, I wouldn't expect parts to fail. Quality control at the part manufacturer should have caught both faulty items (snsor and alternator) 2. If quality control let those 2 items slip through, my concern is what other items may be lurking, but the failure isn't apparent until after the warranty is up. I would expect most of the components of a vehicle to last well beyond the warranty period. For example, my 1997 Ford Explorer's A/C failed after warranty due to a poor design (the cannister was wrapped in insulation that allowed condensation to build up between the insulation and metal, causing the metal to corrode), the Ford OEM replacement didn't have that insualtion. 3. Out of the first 18 days, I was without the vehicle for 8 days. 4. I had to arrange for rides on 6 different occasions (to/from picking up the car), this was more than an inconvenience.
  7. kmitch

    Customer Complaint

    I guess based on the title of this topic, you can tell I'm not terribly happy with Ford. I sent a letter back on July 26th outlining my issues (I've removed with X's some of the text to protect the innocent): I got a call from "Trevor" today, evidently my issue was pushed to the Regional group. He hadn't read the letter, just looked at the summation of the first tier's notes. I was on the phone with him for about 15 minutes, and here's what I got out of the conversation: 1. There's nothing they can do unless I have another issue with the vehicle 2. I can't get a response from them in writing My only recourse is to put it out there... No more check engine lights in the last 150 miles, but I still have concerns about the reliability and longevity of the vehicle, considering there were 2 bad components on the vehicle with less that 320 miles (Alternator and cam position sensor).
  8. Thank you for taking the time to offer this service. I appreciate the information you provided!
  9. One final time to get the final official dates...
  10. Thank You! I noticed something a little odd on the window sticker, the Interior at the top says "DESC UNKNOWN"... It's also on the first line of the optional equipment. The interior color is Black/Dove.
  11. I just wanted to make sure you're talking about this VIN: VIN: 1ZVHT82H095107137 And not the one from the title of the thread. Thanks!
  12. Here's the correct VIN: 1ZVHT82H095107137 Sorry, and thanks!
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