The most disappointing aspect that I was stranded in another city with the car and ford as to today 7 days later has yet to approve a loaner; dealer is saying it’s the district manager that needs to approve; I’ve called ford directly to escalate this 3 days ago and still nothing ; I have own fords and Mercury’s since 1998 and never had any issues with them ; this experience makes me really want jump brands ; at least it’s a lease so I’ll get out of it at some point