Service Issues

[rjenk]

Just got my 07 Edge back from the local dealer. Had a few issues to get addressed, unfortunately a couple were not.

 

We have began having some weird electrical issues. Sometimes the left rear tail light works, sometimes it does not. Also sometimes when driving the seatbeat light will not go off and it will charm the entire time you drive the vehicle. Naturally the dealership could not duplicate the issue so nothing was done.

 

The other issue, and this is one that I am furious about and will start in with Ford on it Monday involves the painted dash. On the upper dash behind the steering wheel, the camel colored paint has come off, exposing the black plastic dash. The dealership took photos and sent them to Ford. Ford declined the repair! In checking other message boards, others have reported similar issues with the paint coming off the dash, especially the camel color.

 

So much for the warranty and for taking care of the customer. I purchased two Edges within a 3 day period - one for me and one for my wife. If this is how Ford is going to treat it's customers, I would not consider owning another Ford product.

[bbf2530]

Just got my 07 Edge back from the local dealer. Had a few issues to get addressed, unfortunately a couple were not.

 

We have began having some weird electrical issues. Sometimes the left rear tail light works, sometimes it does not. Also sometimes when driving the seatbeat light will not go off and it will charm the entire time you drive the vehicle. Naturally the dealership could not duplicate the issue so nothing was done.

 

The other issue, and this is one that I am furious about and will start in with Ford on it Monday involves the painted dash. On the upper dash behind the steering wheel, the camel colored paint has come off, exposing the black plastic dash. The dealership took photos and sent them to Ford. Ford declined the repair! In checking other message boards, others have reported similar issues with the paint coming off the dash, especially the camel color.

 

So much for the warranty and for taking care of the customer. I purchased two Edges within a 3 day period - one for me and one for my wife. If this is how Ford is going to treat it's customers, I would not consider owning another Ford product.

 

Hi rjenk. :D I will address what I think I may be able to help you with.

 

First, concerning the seat belt "chime". Ar you buckling your seat belts? If you do not buckle your seat belts, the chime will sound off every so often. I forget the exact time period, but it is every few minutes. You can turn the chime off, the instructions are in the Owners manual. However, if you are not buckling your belts, buckling them would be the better idea. If you are buckling your seat belts, then there is a glitch in the system and it need to be addressed. Forgive me if you are buckling your belts, but trust me we have had people complain before, and they were not buckling their belts, but still wondering why the chime was sounding intermittently.

 

Concerning the fading color on the dash. If your Dealer said they contacted Ford and Ford refused the repair, you need to get out the "Warranty Guide" booklet you were given when you purchased your Edge. Not the Owners Manual, the Warranty Guide.

 

In that Warranty Guide is listed in detail the correct procedures to follow when your are not satisfied with your vehicle or service it has received. First, you need to call Ford Customer Relations. The number is listed in the Guide. If that does not help, then there is a "BBB Auto Line" Arbitration and Conflict Resolution Process that you would need to apply for. That too is explained in the Warranty Guide.

 

Those are your next steps if your communications with the Dealer have reached a dead end. Following the proper procedures will get you much further than doing anything else. And since we are handed those booklets when we purchase a vehicle (if we purchased new), the Dealer will not tell you what you need to do next. They assume (for their own comfort) that we read what we were given.

 

As far as the brake lights, my guess would be some sort of short/electrical problem (I know, not much help). Dealer will have to troubleshoot it.

 

So if you can not get any further with the Dealer, begin the processes described in your Warranty Guide.

 

Good luck. :beerchug:

[rjenk]

Hi rjenk. :D I will address what I think I may be able to help you with.

 

First, concerning the seat belt "chime". Ar you buckling your seat belts? If you do not buckle your seat belts, the chime will sound off every so often. I forget the exact time period, but it is every few minutes. You can turn the chime off, the instructions are in the Owners manual. However, if you are not buckling your belts, buckling them would be the better idea. If you are buckling your seat belts, then there is a glitch in the system and it need to be addressed. Forgive me if you are buckling your belts, but trust me we have had people complain before, and they were not buckling their belts, but still wondering why the chime was sounding intermittently.

 

Concerning the fading color on the dash. If your Dealer said they contacted Ford and Ford refused the repair, you need to get out the "Warranty Guide" booklet you were given when you purchased your Edge. Not the Owners Manual, the Warranty Guide.

 

In that Warranty Guide is listed in detail the correct procedures to follow when your are not satisfied with your vehicle or service it has received. First, you need to call Ford Customer Relations. The number is listed in the Guide. If that does not help, then there is a "BBB Auto Line" Arbitration and Conflict Resolution Process that you would need to apply for. That too is explained in the Warranty Guide.

 

Those are your next steps if your communications with the Dealer have reached a dead end. Following the proper procedures will get you much further than doing anything else. And since we are handed those booklets when we purchase a vehicle (if we purchased new), the Dealer will not tell you what you need to do next. They assume (for their own comfort) that we read what we were given.

 

As far as the brake lights, my guess would be some sort of short/electrical problem (I know, not much help). Dealer will have to troubleshoot it.

 

So if you can not get any further with the Dealer, begin the processes described in your Warranty Guide.

 

Good luck. :beerchug:

 

Thanks for the reply. Understand about the seat belt chime if not buckled up but it does it when buckled up and the brake light is only the one on the drivers side. Thinking it was a bulb, I went to the local auto store and purchased a new one. After I got back in the Edge and left, it was working. Okay...so I bought a possessed car! :D

 

I have contacted Ford...did so via email since they were closed yesterday. Hopefully it can be resolved but I am upset at what I perceive as an unwillingness to back up what was sold. It is like I purchased a used car with no warranty. Perhaps this is just the dealership and I am being told something less that truthful, I don't know, but I intend to find out.

[bbf2530]

Thanks for the reply. Understand about the seat belt chime if not buckled up but it does it when buckled up and the brake light is only the one on the drivers side. Thinking it was a bulb, I went to the local auto store and purchased a new one. After I got back in the Edge and left, it was working. Okay...so I bought a possessed car! :D

 

I have contacted Ford...did so via email since they were closed yesterday. Hopefully it can be resolved but I am upset at what I perceive as an unwillingness to back up what was sold. It is like I purchased a used car with no warranty. Perhaps this is just the dealership and I am being told something less that truthful, I don't know, but I intend to find out.

 

Hi rienk. :D As I mentioned in my previous reply, the chime can be turned off permanently. And since you are using your belts, it will not be a safety factor.

 

The instructions are in the Owners Manual. While turning the chime off is a band-aid approach until it is correctly repaired, at least it will temporarily stop the aggravation of having it constantly chiming.

 

It sounds as though one of the sensors in the belt buckles are not working properly, therefore the Seat Belt Minder System thinks a belt is unbuckled. Just remember to turn the system back on if you bring your Edge in to have it looked at, otherwise they will never be able to find the problem.

 

Hopefully you are correct and the new bulb fixed the tail light problem.

 

You did not mention whether you read your Warranty Guide and are using the addresses listed in the Guide to contact Ford Customer Relations? Or are using some other addresses? I hope you are using the recommended process and addresses/contacts outlined in the Warranty Guide. That will get you the fastest results.

 

Please keep us updated.

 

Good luck. :beerchug:

Edited October 12, 2008 by bbf2530

[mettech]

Just got my 07 Edge back from the local dealer. Had a few issues to get addressed, unfortunately a couple were not.

 

We have began having some weird electrical issues. Sometimes the left rear tail light works, sometimes it does not. Also sometimes when driving the seatbeat light will not go off and it will charm the entire time you drive the vehicle. Naturally the dealership could not duplicate the issue so nothing was done.

 

The other issue, and this is one that I am furious about and will start in with Ford on it Monday involves the painted dash. On the upper dash behind the steering wheel, the camel colored paint has come off, exposing the black plastic dash. The dealership took photos and sent them to Ford. Ford declined the repair! In checking other message boards, others have reported similar issues with the paint coming off the dash, especially the camel color.

 

So much for the warranty and for taking care of the customer. I purchased two Edges within a 3 day period - one for me and one for my wife. If this is how Ford is going to treat it's customers, I would not consider owning another Ford product.

 

I have a similar issue with the dash on our '03 Sable. Ford had it repainted once. Our dealership paid to have it repainted three times until the warranty expired in '06 (thank you Mace Lincoln Mercury).

 

Ford claims that we abuse the dash because we have keys hanging from our key rings and chips the paint.

 

Funny thing is, our '89 Honda , '05 Chrysler and '05 F-350 dash hasn't done the same thing.

 

 

It is, what it is.....nothing more.....nothing less.....

[blazerdude20]

have you talked with the dealerships consumer relations manager? if you have try talking to the owner.

 

ford would not have turned down that request unless there is more to the story or the dealer is lying to you. dealers dont make a whole lot of money on warrenty repairs.

 

http://www.motorcraftservice.com/pubs/cont...1/08frdwa3e.pdf

 

if your in the US,

 

Customer Relationship Center

P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired:

1-800-232-5952)

www.customersaskford.com

[focus05]

Not sure where you stand on this service resolution, but... I would actually recommend trying a different dealer. Just tell them you weren't happy with some service you received at your normal place and ask them about the seat belt chime (I would bet good money that it's a faulty sensor), tail light (check under the lamp cover and pull out your bulb and inspect the socket and surrounding area for condensation or corrosion, but it's probably deeper in the electrical system) and the dash. Typically there has to be significant evidence of user damage rather than early wear for Ford to deny a claim like this - and the dealer provides that documentation and often recommendations. So, I would try a different dealer and see if you get a different answer.

 

When communicating with Ford, I would also recommend a written letter and sending it certified so that you know it arrived. Find out who the head of customer care at Ford is and cc him/her on the letter and send one to his/her office. After you receive the arrival notice, I would call within the next 48 hours to follow up.

 

We basically did all of these things with Honda when our Honda Civic had electrical gremlins that Honda (or the dealer) decided were our fault somehow. Eventually we got most things taken care of under warranty. Your last resort is the BBB, and I encourage you to use them if you find your original dealer was lying or misrepresenting your case to Ford.

[rmc523]

The other issue, and this is one that I am furious about and will start in with Ford on it Monday involves the painted dash. On the upper dash behind the steering wheel, the camel colored paint has come off, exposing the black plastic dash. The dealership took photos and sent them to Ford. Ford declined the repair! In checking other message boards, others have reported similar issues with the paint coming off the dash, especially the camel color.

 

We have a small spot like this on our 04 Expy (w/ camel interior). It's a tiny spot, though, so we haven't bothered to do anything about it.