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2018 J.D. Power Initial Quality Survey


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Fords best ever result in JD Power

 

Maybe now the suits will finally start talking about quality instead of cutting

 

The transition away from MFT/MLT have likely helped numbers a bunch.

 

......unless they take the approach that "oh look, quality is great, we can devote some of that money to other areas...."

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I think this is far more about the dealers than the mfrs. Look at the top 3 vs. the bottom 2. It's all about dealer prep and how much they catch/correct before delivery as much as anything else.

 

Never been a big fan of this statistic.

 

Also, look at the difference between Hyundai (3rd place) and Volvo (30th place - 3rd from bottom). 0.74 problems per vehicle vs. 1.22 problems per vehicle. Those both round to 1 problem per vehicle.

 

Whether you have one problem or two problems on a new vehicle it's most likely one dealer visit either way.

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I've had sync 3 in the MKX for 2+ years and in my truck for 4 months. It's been almost flawless. Sirius keeps updating but that's not a sync 3 issue I don't think. I think I had to do a hard reboot one time. It works great. I'm sure people still have problems pairing their phones but that's usually a phone problem.

 

The wi-fi updates don't work yet but that's a minor issue since you can still just use a usb stick.

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I've had sync 3 in the MKX for 2+ years and in my truck for 4 months. It's been almost flawless. Sirius keeps updating but that's not a sync 3 issue I don't think. I think I had to do a hard reboot one time. It works great. I'm sure people still have problems pairing their phones but that's usually a phone problem.

 

The wi-fi updates don't work yet but that's a minor issue since you can still just use a usb stick.

 

Sirius updating has nothing to do with SYNC 3, as I know it updates semi-regularly on my Flex with the original SYNC system too.

 

Where do you go for updates for SYNC? Is it still the syncmyride site? or is it something else now?

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I've had sync 3 in the MKX for 2+ years and in my truck for 4 months. It's been almost flawless. Sirius keeps updating but that's not a sync 3 issue I don't think. I think I had to do a hard reboot one time. It works great. I'm sure people still have problems pairing their phones but that's usually a phone problem.

 

The wi-fi updates don't work yet but that's a minor issue since you can still just use a usb stick.

Sync3 is so much better than the Sync in my truck that it's not even funny. I've had the opportunity to use it in my folks' Flex, and it's light years beyond what I have.
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Sync3 is so much better than the Sync in my truck that it's not even funny. I've had the opportunity to use it in my folks' Flex, and it's light years beyond what I have.

My Focus didnt have MFT but I LOVE the SYNC 3 in my Fusion. Its light years ahead and what MFT should have been if the hardware wasnt such a disaster and Microsoft wasnt totally inept. Edited by fuzzymoomoo
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My Focus didnt have MFT but I LOVE the SYNC 3 in my Fusion. Its light years ahead and what MFT should have been if the hardware wasnt such a disaster and Microsoft wasnt totally inept.

MFT wasn't Microsoft. The original Sync was much better than the dumpster fire that was MFT.
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MFT wasn't Microsoft. The original Sync was much better than the dumpster fire that was MFT.

I will fight you on that. My older Focus has SYNC gen1 and I hate it too. freezing and rebooting every few days, voice commands not working properly no matter how clearly I speak. Its awful. Has been ever since I bought that car

 

Play album 2112

Sync: .......

 

Play album two thousand one hundred twelve

Sync: playing album 2112

 

 

Thanks bitch ?

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I've been impressed with Sync 3 in my truck. The only issue I have is with AppLink (sometimes). Trying to use Waze and Pandora through AppLink will occasionally cause 1 or both not to work. It's not a huge deal though. With the next version of iOS supporting Waze and GMaps through CarPlay, I'll likely use that more with the next iOS. I just hope they fix it so I don't have to lose the outside temp on the display with CarPlay...

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MFT wasn't Microsoft. The original Sync was much better than the dumpster fire that was MFT.

 

 

Correct.

 

The underlying sync software wasn't a problem. MFT was written by Bsquare - a group of former Microsoft employees. Ford assumed they knew what they were doing and mismanaged the contract - they did not have a backup plan for MFT launching with the 2011 Edge in fall 2010. At one time (after production) someone noted there were 1500 bugs reported internally. But they had no choice but to release it - delaying the 2011 Edge wasn't feasible - and try to fix it quickly. But the code was so bad it took them about 2 years to really stabilize it and even then it wasn't perfect. That's when they decided to scrap it and start over which led to sync 3. The MFT software problems were made worse by the terrible APIM hardware.

 

Notice sync 3 was not tied to any brand new vehicles - some even launched with MFT and switched to sync 3 later like the 2015 Edge. At least they learned that lesson.

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I've been impressed with Sync 3 in my truck. The only issue I have is with AppLink (sometimes). Trying to use Waze and Pandora through AppLink will occasionally cause 1 or both not to work. It's not a huge deal though. With the next version of iOS supporting Waze and GMaps through CarPlay, I'll likely use that more with the next iOS. I just hope they fix it so I don't have to lose the outside temp on the display with CarPlay...

 

Now they just need to let you use the car's nav system if you want.

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