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Guest Message by DevFuse

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2019 Mustang Order Status/Scheduling


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220 replies to this topic

#1 OFFLINE   Delphiexec

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Posted 14 May 2018 - 03:29 PM

Hello,

 

Hoping one of the resident experts can take a look at my order for me.  I had a 2018 order that the dealership screwed up and has since reordered (prior to scheduling starting) as a 2019.   As far as I can tell the order still hasn't been scheduled despite others having theirs, and today I found out both the sales person and manager I was dealing with are apparently no longer at the dealership.  On top of that I'm having difficulties getting them to hold to the agreement the team I was previously working with agreed to due to the screw up on their part.

 

I'm going to head over there tomorrow after work, but could someone please check to see if this has been scheduled.  The Ford chat line said they have no ETA, but mentioned they can't see if its been scheduled. 

 

Order # M001

Dealer # F11215

 

2019 Mustang GT (Magnetic, 6 Speed, PP1, Magneride, 301a, Enhanced Security, and Navigation Package)

 

This was supposed to be an easy order of me walking in knowing exactly what I wanted and an agreed upon price, but its turned into an absolute cluster.....

 

Thanks in advance.









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#2 OFFLINE   ice-capades

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Posted 14 May 2018 - 04:26 PM

Hello,

 

Hoping one of the resident experts can take a look at my order for me.  I had a 2018 order that the dealership screwed up and has since reordered (prior to scheduling starting) as a 2019.   As far as I can tell the order still hasn't been scheduled despite others having theirs, and today I found out both the sales person and manager I was dealing with are apparently no longer at the dealership.  On top of that I'm having difficulties getting them to hold to the agreement the team I was previously working with agreed to due to the screw up on their part.

 

I'm going to head over there tomorrow after work, but could someone please check to see if this has been scheduled.  The Ford chat line said they have no ETA, but mentioned they can't see if its been scheduled. 

 

Order # M001

Dealer # F11215

 

2019 Mustang GT (Magnetic, 6 Speed, PP1, Magneride, 301a, Enhanced Security, and Navigation Package)

 

This was supposed to be an easy order of me walking in knowing exactly what I wanted and an agreed upon price, but its turned into an absolute cluster.....

 

Thanks in advance.

 

Do you have a copy of the original agreement for the 2018 Mustang GT in writing? If so, there shouldn't be much to discuss as the base price of a 2019 Mustang GT Fastback is only $165 more than the 2018MY. The #301A package and options are the same price for both models years from what I just saw comparing the Ford price lists. If they're decent about it, the right thing for them to do is to honor the original agreement and sell you the 2019MY at the same price.

 

My only other advice is to go to the dealership armed with whatever documentation you have and go straight to the Sales Manager. If there's any problem, then go to the General Manager or Dealer Principal if necessary. If at any point you're not getting satisfcation, take your business to another Dealer!



#3 OFFLINE   JD_GTPP2

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Posted 14 May 2018 - 04:45 PM

Can anyone provide an update on my order?   Details below:

 

Order Code:  0505

Sales Code: F27037

Pri Code: 10

 

It's 2019 GT Premium PP2

 

thanks,

JD



#4 OFFLINE   Delphiexec

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Posted 14 May 2018 - 05:42 PM

 

Do you have a copy of the original agreement for the 2018 Mustang GT in writing? If so, there shouldn't be much to discuss as the base price of a 2019 Mustang GT Fastback is only $165 more than the 2018MY. The #301A package and options are the same price for both models years from what I just saw comparing the Ford price lists. If they're decent about it, the right thing for them to do is to honor the original agreement and sell you the 2019MY at the same price.

 

My only other advice is to go to the dealership armed with whatever documentation you have and go straight to the Sales Manager. If there's any problem, then go to the General Manager or Dealer Principal if necessary. If at any point you're not getting satisfcation, take your business to another Dealer!

Actually stopped at the dealership this evening on the way home and the sales manager outright tried to say everything I knew as a fact was wrong.  I tried staying calm (spent years in retail management on the other side of the argument), but still ended up beyond frustrated so I took my deposit back.   They ended up calling me back on the way home and telling me that oh they were wrong on both accounts and that the car was still ordered if I wanted it when it came in and that the GM had agreed to covering the rebate and apparently never told the SM (the disagreement was over the dealership covering the rebate because the 2019 wouldn't have it or not near as high).   I've seen what Koons sells the same car for with their WoW pricing so I know even covering the rebate the dealership would still make a minor profit.  And I'm willing to bet that Ford agreed to pick up some of the costs since they cancelled the 2018 order.

 

Long story short the order is supposed to be scheduled this week so we'll see.  Tempted to go to another dealer just out of principal, but I don't want to have to negotiate again and I know everyone has their bad days so we'll chalk the disagreement up to that.

 

I will say that my experience with all of the dealerships in state and out of state I've dealt with have not been great.  Might just be my luck, but I've seemed to get the new sales person at every single location.  And the time I have spoke to experienced sales people, I know more about the car and process than they do.  I know the Mustang isn't high volume, but I'd like to think if your job is to sell something you know the basics of the vehicle and process.

 

Thanks for the help.


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#5 OFFLINE   ice-capades

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Posted 14 May 2018 - 05:48 PM

Keep us posted!



#6 OFFLINE   Aarm0ndd

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Posted 14 May 2018 - 06:47 PM

Good luck. Hope it works out. Car is definitely worth the wait.



#7 OFFLINE   UMDrummer

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Posted 14 May 2018 - 07:05 PM

I know there are hundreds of variables that go into when a car is scheduled, but given the below, does anyone think there should be room for concern when I retail-ordered my 2019 on April 9 and have not been given a scheduled date yet?

 

Normally I would not ask, but my dealer keeps telling me they are "the #2 Ford dealership for sales in the country" and that I should have expected the car "quickly" after production start-up. When I first ordered, I was told I'd get it in July. However, I am not getting any answer from them as to WHY my vehicle is still unscheduled, and I see so many people online saying they have build weeks already. I was just given a lines such as, "people online can just be BS'ing their production weeks to rub salt", or, "we want it here just as quickly as you do". And by my dealer reinforcing they're one of the "top", it just makes it all the more frustrating.

 

Dealer: F48032, priority 10

Order #: 8839


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#8 OFFLINE   fuzzymoomoo

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Posted 14 May 2018 - 07:09 PM

Hello,

 

Hoping one of the resident experts can take a look at my order for me.  I had a 2018 order that the dealership screwed up and has since reordered (prior to scheduling starting) as a 2019.   As far as I can tell the order still hasn't been scheduled despite others having theirs, and today I found out both the sales person and manager I was dealing with are apparently no longer at the dealership.  On top of that I'm having difficulties getting them to hold to the agreement the team I was previously working with agreed to due to the screw up on their part.

 

I'm going to head over there tomorrow after work, but could someone please check to see if this has been scheduled.  The Ford chat line said they have no ETA, but mentioned they can't see if its been scheduled. 

 

Order # M001

Dealer # F11215

 

2019 Mustang GT (Magnetic, 6 Speed, PP1, Magneride, 301a, Enhanced Security, and Navigation Package)

 

This was supposed to be an easy order of me walking in knowing exactly what I wanted and an agreed upon price, but its turned into an absolute cluster.....

 

Thanks in advance.

In Order Processing Unscheduled- Clean


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#9 OFFLINE   fuzzymoomoo

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Posted 14 May 2018 - 07:11 PM

Can anyone provide an update on my order?   Details below:

 

Order Code:  0505

Sales Code: F27037

Pri Code: 10

 

It's 2019 GT Premium PP2

 

thanks,

JD

In Order Processing Unscheduled- Clean

 

Next time give me color. Priority code means nothing to me when I'm looking up vehicles and trying to pick one out of an order.


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#10 OFFLINE   fuzzymoomoo

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Posted 14 May 2018 - 07:12 PM

I know there are hundreds of variables that go into when a car is scheduled, but given the below, does anyone think there should be room for concern when I retail-ordered my 2019 on April 9 and have not been given a scheduled date yet?

 

Normally I would not ask, but my dealer keeps telling me they are "the #2 Ford dealership for sales in the country" and that I should have expected the car "quickly" after production start-up. When I first ordered, I was told I'd get it in July. However, I am not getting any answer from them as to WHY my vehicle is still unscheduled, and I see so many people online saying they have build weeks already. I was just given a lines such as, "people online can just be BS'ing their production weeks to rub salt", or, "we want it here just as quickly as you do". And by my dealer reinforcing they're one of the "top", it just makes it all the more frustrating.

 

Dealer: F48032, priority 10

Order #: 8839

In Order Processing Unscheduled- Clean

 

Bill Brown Ford? They think mighty highly of themselves over there.


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#11 OFFLINE   UMDrummer

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Posted 14 May 2018 - 07:15 PM

In Order Processing Unscheduled- Clean

 

Bill Brown Ford? They think mighty highly of themselves over there.

 Thank you. Yes... Bill Brown. It would seem so.



#12 OFFLINE   fuzzymoomoo

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Posted 14 May 2018 - 07:19 PM

 Thank you. Yes... Bill Brown. It would seem so.

Yeah, I can think of 4 right off the top of my head that move more volume than them....


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#13 ONLINE   akirby

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Posted 14 May 2018 - 08:57 PM

Stangs seem to be taking about 8-10 weeks to get built lately.

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#14 OFFLINE   Aarm0ndd

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Posted 14 May 2018 - 09:05 PM

I was actually in Michigan over the weekend for family and drove by just to see how the lots looked and they were pretty full. There's definitely a rail car/transportation shortage that they hopefully clear up by then. 



#15 OFFLINE   ice-capades

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Posted 15 May 2018 - 03:19 AM

Stangs seem to be taking about 8-10 weeks to get built lately.

 

Plus the longstanding Flat Rock shipping delays.



#16 OFFLINE   fuzzymoomoo

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Posted 15 May 2018 - 06:50 AM

I was actually in Michigan over the weekend for family and drove by just to see how the lots looked and they were pretty full. There's definitely a rail car/transportation shortage that they hopefully clear up by then. 

Thats been an ongoing problem for years. You probably noticed the nearby yard being full of them too, but some of those are destined for Dearborn and to Detroit for the Jeep plant.

I dont know what happened to Canadian National, they used to be the best railroad for car turnaround time. Rail Cars wouldnt sit in a yard for more than 3-5 days. Now it seems based on my observation of the Flat Rock yard they do everything at a snails pace.

Then theres the typical Flat Rock plant shipping delays ice-capades mentioned that have been going on forever and nobody really seems to know why. I personally think its the railroad.
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#17 OFFLINE   ALLSTOCK

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Posted 15 May 2018 - 09:11 AM

Just checked with ford chat,

my order is also unscheduled clean.

Order went in 4/25 as a stock order with priority 20.

Hopefully this Thursday or the next Thursday...

Will be keeping an eye on this thread to see if any other 2019's get scheduled soon.



#18 OFFLINE   HarryK

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Posted 15 May 2018 - 03:54 PM

Could anyone provide an update. Dealer gave me my VIN, but it's not coming up on COTUS.
1FA6P8CFXK5105399

Thanks in advance!!

#19 OFFLINE   fuzzymoomoo

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Posted 17 May 2018 - 08:26 AM

Could anyone provide an update. Dealer gave me my VIN, but it's not coming up on COTUS.
1FA6P8CFXK5105399

Thanks in advance!!

Scheduled to Day (2018-06-28)


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#20 OFFLINE   Mhjr74

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Posted 17 May 2018 - 12:25 PM

I am new to the forum but I was hoping someone would be able to provide me with a status update on my order. My order number is S500 and the dealer code is F27004.








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