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Guest Message by DevFuse

Photo
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2017 Sport Explorer shudder

buy back explorer

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3 replies to this topic

#1 OFFLINE   Hwywife

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Posted 16 April 2018 - 11:24 AM

We have a 2017 Sport Explorer that we are currently in the middle of the buy back process with. It had/has this shudder or stutter in what feels like the transmission when going about 55mph.. especially when on any kind of incline. Anybody else have this issue with the Explorer? I e seen where its evident in the F150 but havent heard anything about it being in Explorer?
Anybody else have to go through the buy back process? We havent received our offer back from Ford yet but are really confused on the process. We certainly do not want to replace with another Explorer so does that help us or hurt us in this process?







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#2 OFFLINE   akirby

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Posted 16 April 2018 - 11:46 AM

No personal experience but from what I understand they give you market value for your vehicle and usually a discount on a new Ford vehicle of your choice or you can take the cash and walk away.



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#3 OFFLINE   MKX1960

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Posted 16 April 2018 - 01:27 PM

I have a 17 Explorer Platinum and not a single issue in the 20 months I've had it.



#4 OFFLINE   Kev-Mo

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Posted 16 April 2018 - 02:08 PM

 We certainly do not want to replace with another Explorer

Why not?  Everyone has their occasional lemon (you know who you are Honda and Toyota!). The German brand reputation for reliability is hardly stellar.

 

This is not common, and certainly likely to be an isolated case,  Ford is apparently acknowledging and taking care of you. Where else are you going find a SUV as cool as an Explorer Sport?


Edited by Kev-Mo, 16 April 2018 - 02:08 PM.









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