I have a '13 Escape SE, 1.6L, AWD, that shakes some at 40 mph (sometimes), 60-65 mph almost always, and sometimes above the 65 mph mark. This did not start until about the 47k mileage mark. It was smooth as silk until that point. I brought it to a Ford dealership in Sept. '17 and they replaced the right front axle assembly saying the inner boot had split and there was grease everywhere. My regular repair place said they never saw any evidence of that. Anyway, the shake did not go away. Brought it back there again in mid October. This time after a week there, they replaced the driveshaft and said I was all set. I wasn't 10 miles gone from there and entered the highway, and it was shaking. Brought it back the next day. This time a 3 1/2 week stay. A little body damage happened while there which they hopefully fixed right. They re-aligned the entire drivetrain and replaced the rear gearbox. For two days of highway driving it was fine. Then the shake returned. I went for a test ride with the dealership service manager the day after Thanksgiving, and he confirmed the shake was still there, but in his opinion not as noticeable. I disagreed. Now he is telling me that it might be a "normal characteristic of the vehicle." ?????? If that's the case, why did Ford authorize spending $5-6k (his estimate) trying to fix the issue at the beginning?? I am beginning to smell a rotting fish. I am wondering if Ford is wanting to wash their hands of this even though I am covered by warranty.
I have an appointment in a few weeks at the dealership with the Service Manager and a Ford Engineer to evaluate the problem. I am also very close to the end of my 60k mile / 5 yr. powertrain warranty.
I will admit that I was very happy with the dealership's response and effort at the beginning of this ordeal. But now I feel like I am starting to get the runaround.
Right at this point, not a happy Ford owner!!!
I will update this story after my "meeting." :-(