At 60,000 miles my 2013 MKZ panaromic roof started making a creaking and grinding noise when opening and closing. Fortunately it has an extended warranty until 100,000 miles and 6 years from purchase. I took it to my nearby Ford dealer who said they would have to have the car for a day or 2 to fix it. At the end of the first day, they said they would have to send it to a specialty repair shop to figure out the problem and fix it. It took 2 weeks for them to diagnose, get warranty repair approval and now the parts are on order. Fortunately they gave me a free of charge loaner car! This ordeal began on 11/27/17, over 3 weeks ago. I'm just not sure now if this is taking so long because of the dealership and their sublet repair facility or is it because Ford was so strict on verifying the damage and repair. The service dept. told me they had to take everything apart and send photos to Ford before they would give approval for such a presumably expensive repair under warranty. They told me they had to order a new motor and new cables, essentially the entire mechanism and assembly that moves the glass roof. Has anyone else experienced such a failure or please share your thoughts and suggestions. They've had my car so far for 18 business days, which is an inconvenience but I'm relieved that there are no charges that I have to pay out of my pocket!
Edited by hbalek, 20 December 2017 - 11:05 AM.