Roland Posted November 17, 2017 Share Posted November 17, 2017 (edited) I'm having trouble with my order for a 2018 Mustang which seems to be causing the dealer some problems. Here is what I requested. This builds fine in Build & Price and appears correct as I look at the Order Guide. P8T - 2018 Ford Mustang EcoBoost® Premium Fastback 44X - 6-Speed Manual Transmission NL - Orange Fury Paint 201A - Premium Plus Package 67E - EcoBoost® Performance Package 13D - Spoiler Delete 88S - RECARO® Leather-Trimmed Seats They said that they were having trouble getting the order system to accept the seats but after quite a while they said they were finally able to get it to take it. Here is the VOC they printed out for me. Now thanks to the helpful folks here I know that my order is showing up with a problem: "Unscheduled - Compatibility". The dealer says that they're checking into it but no word so far. Can anyone advise based on this VOC what they're doing wrong? Edited November 17, 2017 by Roland Quote Link to comment Share on other sites More sharing options...
ice-capades Posted November 17, 2017 Share Posted November 17, 2017 I'll go into Ford's order system to see what it's showing me. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted November 17, 2017 Share Posted November 17, 2017 The problem may be with the 13D Spoiler Delete option. The vehicle prices out fine and generates no error notices via WBDO (Web Based Order System) but the order guide shows that the EcoBoost Performance Package includes the Performance Rear Wing spoiler on the EcoBoost Fastback and that the Spoiler Delete is only available on the convertible. The spoiler issue is probably the problem. Hope this helps. Give me a few minutes and I'll check the CONCEPS ordering system to see if it gives me different information. Quote Link to comment Share on other sites More sharing options...
ice-capades Posted November 17, 2017 Share Posted November 17, 2017 Problem may also be with the Recaro seats generating a compatibility issue because the Recaro seats don't include heated, cooled or memory features. Otherwise, the CONCEPS ordering system doesn't show any error notices. So if your Dealer says there's a compatibility issue it looks like it's either the 13D Spoiler Delete option or something with the Recaro seats. My bet is it's the spoiler. Hope this helps. Quote Link to comment Share on other sites More sharing options...
Roland Posted November 17, 2017 Author Share Posted November 17, 2017 Thanks for looking at this. Sorry about the duplicate posts, I was getting an error back so I didn't realize the posts were being created. I updated this thread with the attachment of the VOC the dealer provided. Not sure if that will tell you anything about the way they entered it. My dealer didn't notice the problem. I asked for a tracking update here on the forum and was given that status. Dealer said they would check into it. I thought maybe it was the seats since the only thing that generates any warnings in Build & Price is that selecting the Recaros warn that they don't come with heat/cool etc. But that's true in all the upper trims so I thought maybe they just needed to enter something to accept that. Build & Price doesn't complain when you select the Spoiler Delete option with EB Premium and it does update the image without it. The Order Guide entry for the PP option is a little unclear. While it says "Performance Rear Wing (Fastback Only)" and "Spoiler Delete (Convertible Only)" it also shows it as optional on 101A, 200A, and 201A (but not 100A) and there is no note that it's unavailable with the coupe PP. My interpretation of "Spoiler Delete (Convertible Only)" was that PP deletes the default Blade Decklid Spoiler, not that it excludes the Fastback from 13D. I sure hope that this is just a glitch in the way the ordering system interprets those conditions. I really hate that rear wing. Quote Link to comment Share on other sites More sharing options...
Roland Posted November 18, 2017 Author Share Posted November 18, 2017 Dealer claims that it's fixed and now showing as ok. I'll confirm through the tracking thread here to be sure. He says that it was something about the way the Recaros were entered. I didn't quite follow but it sounded like he may have been putting in a code that was the wrong leather option for the 201A trim level. 1 Quote Link to comment Share on other sites More sharing options...
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