Just a little rant towards Ford and its Ford credit arm.
I am a Ford (skilled) hourly employee. In the past I have always paid cash for vehicles but putting my daughter thru college diverted funds so I decided to float a small amount ( 12 grand ) using Ford Credit on my new F150 purchase. I paid it off in short order and expected to receive my F150 title in the mail. Instead what I received is a paper release of lien and no title. I called Ford credit and asked why I am not receiving my vehicle title and was told I have to go get it myself, if I want one.
This means a not fun trip to the next city over and dealing with knuckleheads in the title office.
Also burning a likely half day its another $15 out of my pocket AND time.
Is this seriously the customer support or care level Ford credit provides buyers that use them AND Ford employees?
I was told "all the banks are doing it" which really does not address the crappy follow thru on Ford Credits part and just shifting the time and cost required to secure a title for a new vehicle purchase. Something that should be included when you purchase and PAY for a vehicle.
If Ford Credit is going to be like "everyone else" I will make sure to use someone else if I ever buy a new vehicle again. If you want to do something nice for your customers proving a paper title for the vehicle they purchased and not making them have to go get it would be a nice touch .
Come on Ford, don't be like everyone else and provide crappy service and be a leader for a change and put just a little effort into taking care of your customers AND employees when they make a new vehicle purchase.