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Soon to be owner F250 Platinum


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Hey All,

 

I was referred to this forum for assistance. I ordered a 2017 Ford F250 Platinum on May 31st and COTUS is telling me I will receive it on Sept 8th. A bit ridiculous if you ask me. I was told 6 to 8 weeks. I needed this truck yesterday.

 

I was told to post my VIN so here it is:

 

2017 SUPERDUTY F-250 PLATINUM
Ordered On: 05/31/2017
Order Number: H315
VIN: 1FT7W2BT2HEE38534
Estimated Delivery: 09/08/2017
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The delivery date given to you is at the end of the ETA window. Your truck is scheduled to be built on August 17th with a dealer ETA between September 2nd ans 8th.

 

Your dealer is why it took so long. They had your order coded a priority 19, the lowest priority you can give a special order.

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The delivery date given to you is at the end of the ETA window. Your truck is scheduled to be built on August 17th with a dealer ETA between September 2nd ans 8th.

 

Your dealer is why it took so long. They had your order coded a priority 19, the lowest priority you can give a special order.

Really???? WTH I told them I need it ASAP

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Really???? WTH I told them I need it ASAP

 

 

If your truck was the only customer ordered super duty then it will get built first anyway - provided the dealer has allocation. But if other orders had lower priorities they would have been built first.

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If your truck was the only customer ordered super duty then it will get built first anyway - provided the dealer has allocation. But if other orders had lower priorities they would have been built first.

 

I wonder if I can get them to throw in a set of mud guards or something for making me wait so long?

 

Thanks for the info guys.

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I wonder if I can get them to throw in a set of mud guards or something for making me wait so long?

 

Thanks for the info guys.

 

Tell them you found out your priority was 19th - the worst it could possibly be - and your upset about it. May not work but it won't hurt to ask.

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The WBDO (Web Based Dealer Ordering) System defaults to priority code 19. Maybe, just maybe, there were other retail orders for that dealership. Most likely it was a case of the individual responsible for placing orders not knowing or not paying attention to how the WBDO ordering system works. Regardless, the next morning the dealership would have received the DORA (Dealer Order Receipt Acknowledgement) which would have shown that the vehicle was ordering with priority code 19. If the dealership had reviewed the DORA confirmation, all they had to do was change the priority code to a 10 or something lower than 19 if there were other Super Duty retail orders placed ahead of it. Allocation is a different matter but Ford is pretty good at scheduling retail orders even if a Dealer doesn't have allocation. In any event, the Dealer could have sent the order information (Body Code, Order Number) to their Ford Zone Manager and the Regional Scheduler and the scheduling would have been expedited!

 

So yes, I'd also suggest asking the dealership to do something to compensate for the long order-to-delivery time!

Edited by ice-capades
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If every dealership had an ice-capades we wouldn't have all these issues!

 

Thanks so much for the complements! I just want our BOF members to have accurate information so that they can get the vehicle they want and be able to communicate with their Dealers from a position of having the best information available, even if it's more information than the Dealer is aware of. I can be passionate at times when Dealers either don't know what they're doing in managing their order banks or give customers incomplete or inaccurate information. That's when I'll do anything that I can to make sure that our BOF members have the answers they're looking for. I never ask to sell a vehicle from my dealership as that's not why I'm here. If I can establish credibility by providing the best information and advice to members here then my dealership at least gains a better reputation due to me efforts here. Thanks again!

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The WBDO (Web Based Dealer Ordering) System defaults to priority code 19. Maybe, just maybe, there were other retail orders for that dealership. Most likely it was a case of the individual responsible for placing orders not knowing or not paying attention to how the WBDO ordering system works. Regardless, the next morning the dealership would have received the DORA (Dealer Order Receipt Acknowledgement) which would have shown that the vehicle was ordering with priority code 19. If the dealership had reviewed the DORA confirmation, all they had to do was change the priority code to a 10 or something lower than 19 if there were other Super Duty retail orders placed ahead of it. Allocation is a different matter but Ford is pretty good at scheduling retail orders even if a Dealer doesn't have allocation. In any event, the Dealer could have sent the order information (Body Code, Order Number) to their Ford Zone Manager and the Regional Scheduler and the scheduling would have been expedited!

 

So yes, I'd also suggest asking the dealership to do something to compensate for the long order-to-delivery time!

 

 

They basically said no... gave me some bs about its not them and they aren't making a profit. I purchased the 8 year warranty too....

Edited by triniexr
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The delivery date given to you is at the end of the ETA window. Your truck is scheduled to be built on August 17th with a dealer ETA between September 2nd ans 8th.

 

Your dealer is why it took so long. They had your order coded a priority 19, the lowest priority you can give a special order.

 

Today's the day my truck is supposed to start being built!!!!!!!!!! :headspin:

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