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Guest Message by DevFuse

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Terrible MPG


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37 replies to this topic

#21 OFFLINE   jcartwright99

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Posted 13 April 2017 - 04:41 AM

Although I understand the frustration. It's a machine and can be fixed. I'm sure it will be resolved you may just have to be patient. It's not uncommon to contact ford hotline with new unknown issues. The fuel economy thing is a much harder issue to locate.

Btw good luck with your son's cancer. I wish you all the best for a speedy recovery.

 

Yeah, mild frustration with this now but I knew when buying a used new model car, there would probably be some issues. The way I am approaching it that if there are issues, I will just work with the dealer to diagnose and fix. There are a few other things that need to be addressed, most minor annoyances. Overall, I am satisfied though. 

 

 

 

Thanks! Yeah, the little guy is a fighter and I am hoping we have turned a corner with it.


2017 Ford Fusion

2017 Lincoln MKZ

2014 Ford Escape

2012 Ford Edge

2001 Lincoln LS

1990 Oldsmobile 88

1993 Honda Civic Si

 








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#22 OFFLINE   brucelinc

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Posted 13 April 2017 - 08:15 PM

Best wishes for your son for sure!

The gurgling noise is a pretty common complaint with a number of vehicles but Fusions seem to have more issues of this than most. I am on a Fusion Sport forum and some owners have discussed it.

There has been a lot of speculation on the cause but I do not know if anyone has found a long term solution. Please let us know what your dealer does.

#23 ONLINE   fuzzymoomoo

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Posted 13 April 2017 - 09:12 PM

Part of the problem with the Fusion is the way the heater core is designed and plumbed it's hard for the fill bots at the plant to completely evacuate the air out of parts of it, which can result in a sloshing sound as the air bubbles work their way out of the system.

What? What happened?


#24 OFFLINE   jcartwright99

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Posted 19 April 2017 - 10:39 AM

Well, I picked up my car today. They did acknowledge that they hear the gurgling and can duplicate it. However, they don't think there is anything wrong (no air in the system or low on fluid). They said they can hear it in other 3.0 MKZ's as well. The have reached out to Ford Engineering about this and are awaiting to hear back from them. 

 

I am losing hope that Ford/Lincoln is going to fix this problem and I am going to have to take things into my own hands, which is absolutely ridiculous and a giant waste of my time. They way I look at it, there is a 10% chance that this functioning normally according to a Ford engineer. I think there is another 10% chance that this is design flaw that is being exposed in the real world. Then 80% chance there is air in the system, which means it would be low on coolant.

 

If they really think this is functioning properly and the noise falls withing spec, shame on Ford. That's just garbage engineering. We'll see. A lot of my coworkers and friends have import luxury cars, mostly Audi's, Acura's and BMW's. A lot of them question my decision to buy a Lincoln (throw in the Ford in a Tuxedo). Two of my coworkers were in my car when I started noticing this noise. They both thought it sounded like there was a problem. It's hard to argue with their logic if obvious noises/issues are throwing the Lincoln service a curve ball and they are saying it's normal.

 

My next steps is to wait to see if anything comes back from Ford Engineering on this (doubtful). I will also schedule dealer visit at a different dealer, explaining the situation in detail. If that fails, I am going to try and tackle this myself the old fashioned way, pop the top off the radiator, get the engine hot and fill away. I don't want to think about what if that doesn't work because it will involve me selling the car (probably at a loss) but I don't want to get ahead of myself here.


2017 Ford Fusion

2017 Lincoln MKZ

2014 Ford Escape

2012 Ford Edge

2001 Lincoln LS

1990 Oldsmobile 88

1993 Honda Civic Si

 


#25 OFFLINE   fordtech1

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Posted 19 April 2017 - 11:45 AM

Contact Lincoln customer service. Start a report. They will follow up with the dealer. The dealer should request a field service engineer to come out and assist in the diagnosis.
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#26 OFFLINE   jcartwright99

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Posted 19 April 2017 - 12:17 PM

Contact Lincoln customer service. Start a report. They will follow up with the dealer. The dealer should request a field service engineer to come out and assist in the diagnosis.

 

That's a good idea!


2017 Ford Fusion

2017 Lincoln MKZ

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1993 Honda Civic Si

 


#27 OFFLINE   brucelinc

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Posted 20 April 2017 - 03:14 PM

I like Fordtech's advice. However, you will not be the first to attempt to find a solution to this and I have heard zero success stories so far. Good luck.

Edited by brucelinc, 20 April 2017 - 03:15 PM.

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#28 OFFLINE   jcartwright99

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Posted 20 April 2017 - 04:38 PM

I am going to try the Lincoln customer service next and see where that gets me. I am contemplating trying to burp the system myself by jacking up the front of the car up, take off radiator cap, get the car hot with heat running, and fill up the radiator as much as possible. My rationale for this is with the gurgling noise, there has to be air in the system if it gurgles.  If this doesn't fix it or don't get a resolution, I probably will sell it within a few months. It's that annoying. If I traded it in I would probably take 1-2 grand loss. I could most likely break even with selling to a private buyer, maybe make a few bucks. 

 

It's funny Lincoln's tag line has been quiet luxury. I am pretty sure they missed the mark with this. Essentially, the lousy fuel economy and gurgling, are ruining an otherwise pretty awesome car.


Edited by jcartwright99, 20 April 2017 - 04:38 PM.

2017 Ford Fusion

2017 Lincoln MKZ

2014 Ford Escape

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2001 Lincoln LS

1990 Oldsmobile 88

1993 Honda Civic Si

 


#29 ONLINE   fuzzymoomoo

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Posted 20 April 2017 - 05:19 PM

The system will vent excess air on its own. Driving down a rough road should do the trick
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What? What happened?


#30 OFFLINE   fordtech1

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Posted 20 April 2017 - 05:21 PM

I am going to try the Lincoln customer service next and see where that gets me. I am contemplating trying to burp the system myself by jacking up the front of the car up, take off radiator cap, get the car hot with heat running, and fill up the radiator as much as possible. My rationale for this is with the gurgling noise, there has to be air in the system if it gurgles.  If this doesn't fix it or don't get a resolution, I probably will sell it within a few months. It's that annoying. If I traded it in I would probably take 1-2 grand loss. I could most likely break even with selling to a private buyer, maybe make a few bucks. 
 
It's funny Lincoln's tag line has been quiet luxury. I am pretty sure they missed the mark with this. Essentially, the lousy fuel economy and gurgling, are ruining an otherwise pretty awesome car.


I would think the dealer tried to purge the system by pulling a vacuum on cooling system. The older 4cyl fusions had that issue and a new coolant bypass kit fixed the noise. I suspect a similar kit will be developed to fix it.

#31 OFFLINE   fordtech1

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Posted 20 April 2017 - 06:08 PM

Before I would completely give up on the car I would at least give them a chance to fix it.

#32 OFFLINE   jcartwright99

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Posted 20 April 2017 - 07:02 PM

Before I would completely give up on the car I would at least give them a chance to fix it.

 

I haven't given up yet! I still love the car for the most part. Hell, I haven't even made a payment on yet. 

 

I think my frustration is that there is an issue that seems to be (according to others and my tech) happening on other 2.7/3.0 V6's. These types of issues sometimes get resolved and other times don't.  I am just creating a contingency plan in case the "worst case" scenario occurs. I know I need to be a bit patient and continue to put pressure on the dealership/Lincoln service about this issue. Hopefully, enough people do this and the engineers can create a fix to solve the problem. 


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2017 Ford Fusion

2017 Lincoln MKZ

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#33 OFFLINE   fordtech1

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Posted 20 April 2017 - 07:54 PM

 
I haven't given up yet! I still love the car for the most part. Hell, I haven't even made a payment on yet. 
 
I think my frustration is that there is an issue that seems to be (according to others and my tech) happening on other 2.7/3.0 V6's. These types of issues sometimes get resolved and other times don't.  I am just creating a contingency plan in case the "worst case" scenario occurs. I know I need to be a bit patient and continue to put pressure on the dealership/Lincoln service about this issue. Hopefully, enough people do this and the engineers can create a fix to solve the problem. 


I suspect you will get a response that engineering is aware and working on a fix. Unfortunately, that takes time to develop a fix and make a service procedure. Definitely put pressure on the dealership and on customer service to get satisfaction.

#34 OFFLINE   jcartwright99

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Posted 26 April 2017 - 04:40 PM

Well, the dealer got a response from Ford Engineering (below). The description was my initial description of when it happened. I am going to have to escalate this as this cannot be normal for any car, let alone a luxury car. What is worse as I was driving my son around this weekend, there were times where it was more noticeable and annoying. I had the radio off (trying to get him to sleep) and was noticeable in 95% of the city stop and go. I want an engineer or area service manager to ride with me and tell me it's normal with a straight face. I have owned many cars in my life but none ever had a gurgling water noise. It's clear to me that their is air in the system, otherwise you wouldn't hear the gurgling. I am going to start pressing hard for a resolution or at least some sort of acknowledgement there is a problem here.  It really shouldn't be this hard.

 

Description of Vehicle Concern:

Customer states hears a running water noise from the front of the dash middle area. Happens when vehicle is warmed up, a/c on 70 degrees and on low setting. Hears best when vehicle is stopped with foot on the break. If a/c if turned off noise will go away
 

Comment From: Ford

It would be suspected that it may be coolant flow in the heater core moving around however coolant should always be flowing to the heater core regardless if A/C is selected or not. In either case, compare like units, then no further action is necessary as this is a characteristic of the vehicle. 


2017 Ford Fusion

2017 Lincoln MKZ

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1993 Honda Civic Si

 


#35 OFFLINE   fordtech1

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Posted 26 April 2017 - 07:41 PM

Have they let you hear the "like" unit? I would want to personally hear it from another vehicle if it's considered normal.

#36 OFFLINE   fordtech1

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Posted 26 April 2017 - 08:03 PM

Have you contacted Lincoln customer service?

#37 OFFLINE   jcartwright99

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Posted 26 April 2017 - 08:24 PM

Have they let you hear the "like" unit? I would want to personally hear it from another vehicle if it's considered normal.

 

Actually, I haven't asked. Time is a huge constraint on me right now as I am moving on Sunday (packing is so much fun). Trying to navigate splitting time with my son is also something new that I have just started to deal with. I think I will see if they will let me take a similar one for a spin with the service manager next week to try and duplicate.

 

I actually think the dealer is following protocol right now for the most part. I think they are doing a decent job keeping me in the loop and escalating to Ford.  They didn't have to send me the email that they got back from Ford but did. Transparency is nice when you are a customer.  I think it will be up to me to either pressure them or Ford to escalate a bit further. I would like someone with a bit more clout to actually drive and listen to this. That could be an engineer or regional service manager (not sure what the titles are). Essentially, a decision maker on these types of issues to determine the next steps. It comes to a point of if they truly see this is normal, then do I find this acceptable in a car? If I don't then I will have to evaluate my options, which is most likely sell at a small loss and move on. That's kind of hard to accept but that is the reality of it.

 

It's a shame if I do sell it because overall I really like the car a lot. I do have a minor (I hope) wind noise issue with the glass roof but I think that is more of either alignment issue or seal issue when shut. The past two cars I had minor issues with door wind noise and both were corrected by reseating/replacing the insulation around the door. It's funny, the reason I started this thread was because of the MPG's which city still isn't that great but I took a trip this weekend to Milwaukee and drove between 75-80mph and averaged about 28 so highway seems fine.

 

I appreciate all the advice from folks on here. Fordtech1, you have a lot of good advice!


2017 Ford Fusion

2017 Lincoln MKZ

2014 Ford Escape

2012 Ford Edge

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1990 Oldsmobile 88

1993 Honda Civic Si

 


#38 OFFLINE   jcartwright99

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Posted 26 April 2017 - 08:31 PM

Have you contacted Lincoln customer service?

 

Not yet, I just got a packet in the mail from Lincoln asking me to register on their customer website. It looks like they have a decent amount of resources and services there that I can utilize. That is my next step setting that up and reporting to them what's going on and my concerns. 


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2017 Ford Fusion

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