Anthony Posted February 17, 2017 Share Posted February 17, 2017 I had to bring my Focus in today for some work and they advised when I dropped it off that I would have a $200 deductible because of the service contract I just bought 2 weeks ago. I advised that my car was still under the original 3/36 warranty (which has no deductible). The advisor said it goes by the service contract for the deductible. Is this true? If I had waited until 36K miles to buy the service contract, I would not be paying a deductible right now? I thought that was odd. Why on earth would anyone buy a service contract before their original warranty was up in this case? Quote Link to comment Share on other sites More sharing options...
hbalek Posted February 17, 2017 Share Posted February 17, 2017 That sounds incorrect. Extended warranty and certified preowned warranty should start after the basic warranty expires. Quote Link to comment Share on other sites More sharing options...
Anthony Posted February 17, 2017 Author Share Posted February 17, 2017 I just called Ford Protect call center and they advised I should not be paying a deductible until I hit 3 years or 36k miles. Makes me wonder how many people this dealer has been sticking deductible payments to in the past when they should not have been. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 17, 2017 Share Posted February 17, 2017 Absolutely ridiculous. The extended warranty terms don't even start until the original warranty expires. Quote Link to comment Share on other sites More sharing options...
blwnsmoke Posted February 17, 2017 Share Posted February 17, 2017 Wow, the person you spoke with was either a complete moron or a complete acammer. As stated, the ESP does not go into effect until day 1 after your 3rd year or 36,000 miles from the odometer reading at the time of purchase (if you had 54 miles on it, warranty expires 36,054) 1 Quote Link to comment Share on other sites More sharing options...
LoveTaurus Posted February 17, 2017 Share Posted February 17, 2017 Wow, the person you spoke with was either a complete moron or a complete acammer. As stated, the ESP does not go into effect until day 1 after your 3rd year or 36,000 miles from the odometer reading at the time of purchase (if you had 54 miles on it, warranty expires 36,054) I don't think the basic warranty will go over 36,000 miles. Quote Link to comment Share on other sites More sharing options...
fuzzymoomoo Posted February 17, 2017 Share Posted February 17, 2017 I don't think the basic warranty will go over 36,000 miles. it's 36,000 from time of purchase, in my case it will be 36,235. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 17, 2017 Share Posted February 17, 2017 I don't think the basic warranty will go over 36,000 miles. It actually starts from the mileage noted at delivery time. Quote Link to comment Share on other sites More sharing options...
Anthony Posted February 17, 2017 Author Share Posted February 17, 2017 Wow, the person you spoke with was either a complete moron or a complete acammer. As stated, the ESP does not go into effect until day 1 after your 3rd year or 36,000 miles from the odometer reading at the time of purchase (if you had 54 miles on it, warranty expires 36,054) Maybe their techs are as bad as their advisers. I had brought it in for the super fast wear I've been getting on my rear brakes (first set lasted 19k, second set only lasted 11k). I'd figure they must find something wrong. They couldn't. More detail in the thread about that. Quote Link to comment Share on other sites More sharing options...
blazerdude20 Posted February 17, 2017 Share Posted February 17, 2017 Maybe their techs are as bad as their advisers. I had brought it in for the super fast wear I've been getting on my rear brakes (first set lasted 19k, second set only lasted 11k). I'd figure they must find something wrong. They couldn't. More detail in the thread about that. Time for a new dealer. Quote Link to comment Share on other sites More sharing options...
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