- Although the navigation navigates in miles, everything else on it is as if it is in England. Traffic incidents are in km, the terms are British terms such as "exit slip ramp" and "broken down lorry." I have brought the car in to have this reprogrammed three times, twice overnight, and it has not been rectified.
- The car rumbles heavily should I turn on the a/c system or the rear defroster. I was also told this is "normal" but in 18 years of driving, I have never driven another car that has done this.
- One day, the trunk popped open when I pulled out of a parking space. I pulled over to close it, and the car shook so violently, I had to clamp down on the steering wheel to hold it steady. It was almost starting to smoke, so I turned it off. I waited 20 minutes and tried to turn it back on, but the engine would not turn over. I nearly flooded the engine via push-button start to force it, and I was luckily in Port Chester (down the road from the dealership) and drove it down the road at 20MPH while it was still shaking. I left it at the dealership and said that it had to be looked at first thing in the morning. I was told there was nothing wrong with it.
- The front windshield fogging up and not being able to clear it no matter what I do -- windshield wipers, defroster, anything. It can be 70 degrees and sunny or 30 degrees. It is not weather related. This is not mild fog, either. Note that it was 65 degrees.
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- The transmission has been jumping and bucking for nearly a year, but every time I mention it, I am told it is "normal" yet again. I am 99% certain it is not normal for a transmission to drop when accelerating on a highway or when entering one or for a car to go nowhere when depressing a gas pedal after going from reverse to drive. It's also not normal for the transmission to slam between gears when either accelerating or decelerating normally, when my foot isn't even on the gas pedal, and have my head bang into the headrest. I have had the car suddenly rev up to 4,000 RPMs while decelerating and get stuck there while starting to shake, and my foot was on the brake pedal, not the gas. The car then got stuck at 4,000 RPMs. The car is continually at 2,000 RPMs when in park and not moving. I have mentioned heavy idling several times as well. The car audibly makes noise when idling, and a car with less than 24,000 miles shouldn't do that, but then again, when I mentioned it back at 3,000 miles it probably should not have done that either. I can no longer make it up hills, small hills, but the service department doesn't seem to think this is an issue.
- I had the car serviced for a broken strut, which broke at about 21,000 miles, but I was told I needed to wait for a loaner, and I was hearing the noise earlier, but I was in the process of moving. Either way, a strut SHOULD NOT break anywhere near this early, if it breaks. The broken strut is also the reason for this e-mail/complaint now. Please see below.
- September 4, 2014
- September 12, 2014
- November 29, 2014
- January 2, 2015
- January 5, 2015
- January 19-20, 2015
- January 29-30, 2015
- February 18, 2015
- June 18-19, 2015
- July 13, 2015
- August 13, 2015
- February 2-3, 2016
- March 16, 2016
- July 21 - 28, 2016
- a Fusion with nearly three times the mileage of mine, no navigation, no blind spot system, and no sunroof. It already had two owners as well, and it was selling for just about $18,000.
- One with less mileage, blind spot, navigation, and park assist but no sunroof -- $24,788.
- One in a lower-priced market, no additional options from a base Titanium except for wheels (original MSRP was $3,000 less than mine). 4,000 more miles than my car, but priced at $22,888.
- A Fusion with 75,000 miles, 50,000 more miles than mine and absolutely no options above the base Titanium trim for $17,586 in Ohio. My car is still under warranty, too.
- A Fusion located in Pottstown, PA with black interior and the same options except for a heated steering wheel with similar mileage selling for $22,994.
- A base Titanium Fusion with 75,000 miles selling for $16,000.
- A base Titanium in rural Western Massachusetts with 34,300+ miles for $22,000.
- Local SEs with no options selling for $16,000 and $17,000 locally.
- An SE with double the mileage for $20,000 and a 2013 with more than double the mileage for $20,000 locally.
- An SE with no options locally $18,999.
- A base Titanium with 25,500 miles for $22,000 locally.
- One with more than 50,000 miles in Boston for $23,995.
- There were also several more for $23,000 and $24,900.
- One without a blindspot system and double the mileage for $22,900; one with 32,000 miles for $23,782.
I am appalled that my car was returned to me this way. That plus the fact that I was unable to reach ****** on Friday or Saturday after I was returned my car, and the following Monday I was PROMISED that he would return my call in 20 minutes at 9:10 AM, but when he did not, I was left nothing but appalled. I'm sorry I only bought one vehicle from *** Ford, unlike others, and I'm sorry that it was only a $36,500 car and purchased with an x-plan and not as expensive as others. I'm also sorry I've brought it in upwards of 15 times for problems, but I'm a customer, too, just like everyone else. I drive this car every day, and I know it has issues. I have been through so much money wasting gas on this car, so much time wasted on service appointments, and now I have to deal with this? I had to clean the interior myself, because *** Ford refused to even speak with me for two weeks. When I finally did speak with ******, it was only because I filed a complaint with the Better Business Bureau.
After speaking with ******, however, he still refused to claim responsibility for the damage, that is where I am left now. I explained to him that I am going to have to spend well over $2,000 getting the car repaired. This is ridiculous. I am not sure why this was done to my car, but more importantly why my car was left/returned to me like this. In my opinion, this is actionable since *** Ford refuses to do anything or claim responsibility, especially combined with the fact that time and time again, I am told nothing is wrong with my car. ***** claimed that it is not *** Ford’s responsibility, but I beg to differ. The car was in *** Ford’s custody for eight days, and the dealership should be responsible. My CSM, ********* ****, said that the dealership now refuses to have any further contact with me, and I am not allowed to ever bring the vehicle in for service there again. I am beyond words for this. That is supposedly because I told ****** that my last step would have to be legal action if he was not going to be reasonable and accept responsibility, especially since I had pictures of the car so close to the other cars.
Add in to all of this that the SAME NOISE that I had when my strut broke is back AGAIN, and there is a new clicking noise on the left side of my car when I am in reverse and turn the wheel to the left. But, it's not like I was able to get ahold of anyone in service and voice my concerns or that I'll be listened to, anyway, because I'll be told "that's normal" once again. I made an appointment with another dealership, but that is not until September 1, and it is only 60 miles away from my workplace – just a small inconvenience to me, no big deal.
I have attempted to contact Ford Credit to see what will be chargeable at the end of my lease, and seemingly, no one can give me an answer. How is it that, at such a large company, no one knows anything? I had a very simple question based on the guidelines for normal wear and tear to see if something like the damage to the mirror or the fender would be “beyond reasonable wear and tear” and no one, absolutely no one knows. I called Ford Credit yesterday, and the person I spoke to directed me to the inspection company. The inspection company said, as I suspected, that they simply inspect the cars and report back to Ford, and I must call Ford. I called Ford AGAIN after that, and I spoke to someone who was sympathetic to my situation, but she was not in end-of-terms, and that department was closed. I was directed to call them this morning, and the person I spoke to was downright rude. The person I spoke to told me that she is “not an appraiser, and how is she supposed to know anything?” All I wanted to know if something like the damage to my mirror is chargeable. I do not want to have any surprises 10 months down the road, nor should I be responsible for something I did not do. If I am going to take action against *** Ford, it must be now. However, I should not have to go through all of this just because of the negligence of the dealership.
I would be forever gracious if I could just turn in the car right now, free in clear, and walk away. That would be my best-case scenario.
Is there anything anyone at all can do to help me?
As you can see, I have been given the runaround in every way possible, and this has become more than my worst nightmare. I just need some help and some answers, and I am hoping that I [finally] have the right person.
Thank you very much for your time reading this.