Jump to content

Custom Search





2019 Lincoln Aviator Introduced Here !


Welcome to Blue Oval Forums


Sign In  Log in with Facebook

Create Account
Welcome to Blue Oval Forums.  You must first register to create topics and post replies. Registration is a quick and easy process and only takes a minute.  Be apart of Blue Oval Forums by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album and post images
  • Use the Shout feature and more. . .
Click here to create an account now.
 
Guest Message by DevFuse

Photo
- - - - -

Cost of Key Replacement and programming Fee

cost of key replacement cost of key programming

  • Please log in to reply
31 replies to this topic

#1 OFFLINE   jump2light

jump2light

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 18-May 16
  • Region:U.S. Southern Plains
  • Location:Austin Texas
  • Current Vehicle:2015 Fusion

Posted 18 May 2016 - 11:18 AM

Dear Ford Executives,

I have owned many Fords over the years and recently traded my 2013 Ford Taurus in for a 2015 Fusion. I always buy used cars as I can never justify buying a new car. When I bought the Fusion I knew it only had one key fob. I thought no big deal. How much could it cost? Well then I priced a new key fob and it was $200 and the dealer charges $100 to program it.  That is $300 for an extra key. I also have to have two keys to program a third key myself as a “Security feature”. Oddly my insurance company doesn’t give me a price break for this added security so who is it really helping? But back to the main issue. The key fob in question is fairly basic and had a blade key. I can buy new ones like it off eBay for $30. Of course they don’t apparently have the Ford custom chip in them I am assuming as I tried one and the dealer could not get it to work. I work in the semiconductor business. My company builds the equipment to test the semiconductor chips including all the ones that go into your vehicles. I am an electrical engineer and know from my customer’s and my hardware design experience roughly how much it cost to make the electronics that go into the key fob. Based on my knowledge and the fact that the fobs are likely made in China or Mexico by a third party my guess is the cost to Ford for one of these fobs is $10 to $20 and I may be guess high here.  So assuming that it the case you are charging a customer $200 for a part that may cost you $20. That is a 10X markup to the customer or 1000% markup. So I want you as executives to stop for a moment and think about that. I know there is engineering cost to pay for in the development on the key fob but your company is charging a customer 1000% markup for key! For a person making minimum wage by the time they pay the dealer to program it that is about 36 hours of work for them or almost a whole week pay for a key!! Ford wants a whole weeks paid from a minimum wage worker for a key! That is inconceivable and unconscionable in my opinion and is beyond gouging and if a customer only has one key and loses it they are basically paying a ransom to Ford be able to use their car again. Because they have to buy TWO OF THEM as even the dealer cannot just program a single key!  I know of no other business that can make 1000% markup for a physically item they sell.  Fortunately I make more than minimum wage but this still made me swallow hard to write a $300 check for a key. If I had lost the only key I had it would have cost me $600 because I would have had to buy two just to get one working key. I know you can justify this in your minds by saying to yourselves that all the other car company’s do this so we are aligned with the industry. How about being a LEADER in the industry and making reason mark ups on your spare parts and not gouging customers. You want to sell more cars? Make the cost of ownership the lowest in the industry and see how many people start buying Fords.  People buy Toyotas and Hondas because they “don’t break”. I think Ford has come a long way in catching up to Toyota and Honda but imagine if a Toyota and Ford owner are talking  and both bragging about how reliable their 8 year old Camry and Fusions are and then one mentions they lost a key and other says yeah I lost one once too. The Toyota owner says it cost me $300 to replace it! Now what if the Ford owner could say it only cost me $50 and it has the best security available at the time. That is what will start winning the game for Ford. I am writing this as I feel very angry about this because I know I am being completely ripped off.  It’s not a good feeling.









Lose this advertisement by becoming a member. Click here to create a free account.


#2 OFFLINE   akirby

akirby

    fordmantpw's alter ego

  • Moderator
  • 29,520 posts
  • Joined 18-April 06
  • Region:Decline
  • Location:Canton, GA
  • Current Vehicle:2018 F150 Supercab XLT Magnetic Grey 3.5LEB

Posted 18 May 2016 - 11:48 AM

I hate to be harsh, but why should Ford care about someone who only buys used cars?  You don't contribute anything towards Ford's bottom line when you buy a used vehicle.   If you bought a new vehicle it would come with 2 keys.  If you wanted 2 keys then you should have negotiated that with the seller.

 

BTW you can get the keys for $60 or less from non-Ford sources.   You just have to get the right one.


  • fordtech1 likes this

2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)


#3 OFFLINE   Stephen White

Stephen White

    New BON Member

  • Blue Oval Facebook Member
  • Pip
  • 123 posts
  • Joined 05-April 16
  • Region:U.S. Southern Atlantic
  • Location:Alexandria, VA
  • Current Vehicle:Ford Fusion SE 2017

Posted 18 May 2016 - 01:40 PM

First off, I know it sucks. My wife accidentally flushed one of her VW keys down the toilet a couple of weeks ago. She was pretty mad at herself but guess what? VW charges $300 for their keys, too. And you know what? So does Honda and Mercedes. It's just the reality of smart key technology. ALL of the major brands charge a lot more for their keys than they used to. That's because keys don't just open doors and start the car nowadays. And yes, the technology behind those keys is expensive. Since you work in the semiconductor industry, I'm sure you know that technology costs a lot to develop. I almost lost one of the keys to my old Mercedes and was none too pleased at the prospect of having to shell out the cash. However, be that as it may, you mentioned that you only buy used cars. Good for you, I'm sure you saved $1,000s in depreciation costs by buying that 2015 Fusion. Great car, by the way, I'm sure you're enjoying it. But my point is that while you may have to pay $300 for an extra key, you saved WAY more than that by buying used. Lastly, I sensed in your post that you were getting more and more carried away with a scenario about which you were entirely speculating. Yes, you're angry and I'm not surprised. But you just made up facts starting with how much you "think" it costs Ford to make that key and then pretty soon you're ending every sentence with !! and then assuming you're correct about a 1000% markup. And then you go off about the charge to the poor man making only minimum wage, when you admit you make more than that. I think you just need to calm down. Sure, you hate having to buy a new key. But I'm sure you know the reason behind them having to program it. In the old days any schmuck could steal your car with a regular old key, it's impossible for car thieves to duplicate a programmed key. OK maybe not 100% impossible, but smartkey technology helps prevent your beautiful 2015 Fusion from being stolen, and that to me would be worth the $300. Just my $.02...


<p>Ordered on 4/5/2016, VIN'd 4/22/2016, Stickered 5/10/2016 Scheduled To Day 5/16/2016 ETA 6/4/2016 Delivered 6/3/2016 2017 Fusion SE FWDEquipment Group 202APower MoonroofSE Tech/Sync 3 PkgEnhanced Park AssistVoice Activated NavigationDriver Assist PkgLightning Blue w/ Ebony Leather
437669.png

#4 OFFLINE   fuzzymoomoo

fuzzymoomoo

    Blue Oval Enthusiast

  • Blue Oval Member
  • PipPipPip
  • 8,750 posts
  • Joined 18-February 14
  • Region:Decline
  • Location:Southeast Michigan
  • Current Vehicle:2008 Focus, 2018 Fusion

Posted 18 May 2016 - 02:04 PM

Ok I have to ask...

How in the world does a key accidentally get flushed down the toilet?
  • silvrsvt likes this
Officially a disgruntled Ford Employee

#5 OFFLINE   fordmantpw

fordmantpw

    akirby's stunt double

  • Blue Oval Member
  • PipPipPipPip
  • 10,278 posts
  • Joined 30-January 06
  • Region:U.S. Mississippi Valley
  • Location:Mid Missouri
  • Current Vehicle:2017 F350 Crew Cab 4x4 PowerStroke Diesel

Posted 18 May 2016 - 02:18 PM

Ok I have to ask...

How in the world does a key accidentally get flushed down the toilet?

 

I could see that.  Some women like to carry their keys instead of putting them in their pockets or purse.  Set it on the counter to use the restroom, flush, bump keys, gone!

 

My sister flushed her engagement ring.  Took it off at work to put lotion on, knocked it in the toilet while it was still flushing.


photo-thumb-15254.jpg

 

Future Vehicles
2020 Ford Explorer/Lincoln Aviator

Current Vehicles
'17 F350 Super Duty Crew Cab, Lariat, 4x4, 6.7L Diesel

'10 Mercury Milan

'09 Ford Flex Limited (wife's)

Past Vehicles
'08 F250 Super Duty Crew Cab, Lariat, 4x4, 6.4L Diesel
'05 Ford F150 XLT SuperCrew 4x4 5.4 - sold @53k, not a single problem
'03 Ford Escape XLT
(wife's) Traded at 75k for '09 Flex
'99 Ford F150 XLT Regular Cab 4x4 5.4 - Sold @136k, then totaled by the new owner on the way to its new home :(
'96 Chevrolet Cavalier (wife's - she brought it into the marriage)
'86 Ford Bronco II XLT 4x4 5 Speed 2.9L - what a dog, and it cracked heads like no tomorrow. 150k+ on 4 engines


#6 OFFLINE   Stephen White

Stephen White

    New BON Member

  • Blue Oval Facebook Member
  • Pip
  • 123 posts
  • Joined 05-April 16
  • Region:U.S. Southern Atlantic
  • Location:Alexandria, VA
  • Current Vehicle:Ford Fusion SE 2017

Posted 18 May 2016 - 03:10 PM

She tells me she had, err, just used the toilet for its normal function and the key slipped out of her pants pocket just as she was pushing the flush lever down. Truth is stranger than fiction, what can I say?


Edited by Stephen White, 18 May 2016 - 03:10 PM.

<p>Ordered on 4/5/2016, VIN'd 4/22/2016, Stickered 5/10/2016 Scheduled To Day 5/16/2016 ETA 6/4/2016 Delivered 6/3/2016 2017 Fusion SE FWDEquipment Group 202APower MoonroofSE Tech/Sync 3 PkgEnhanced Park AssistVoice Activated NavigationDriver Assist PkgLightning Blue w/ Ebony Leather
437669.png

#7 OFFLINE   akirby

akirby

    fordmantpw's alter ego

  • Moderator
  • 29,520 posts
  • Joined 18-April 06
  • Region:Decline
  • Location:Canton, GA
  • Current Vehicle:2018 F150 Supercab XLT Magnetic Grey 3.5LEB

Posted 18 May 2016 - 03:34 PM

I've had my phone fall out of my pocket that way but luckily it missed the bowl......



2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)


#8 OFFLINE   Marginal Economist

Marginal Economist

    Blue Oval Member

  • Blue Oval Member
  • PipPip
  • 994 posts
  • Joined 06-July 08

Posted 18 May 2016 - 04:15 PM

  • Certified Pre Owned cars come with two keys.  
  • You can purchase a Ford Protect plan that includes key coverage
  • New Ford's come with two keys.

Sounds like are mad at yourself for not having priced out a key before you bought the car.  If the car had two keys it probably would have cost more.



#9 OFFLINE   murphy62

murphy62

    New BON Member

  • Blue Oval Member
  • Pip
  • 261 posts
  • Joined 12-February 13
  • Region:U.S. Northeast
  • Location:Southeast Pennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 18 May 2016 - 04:33 PM

The missing key, wherever it is, will still operate your car.  Part of adding a new key is clearing the key memory to get rid of the old missing key and then adding the existing key and the new key.



#10 OFFLINE   theoldwizard

theoldwizard

    Retired

  • Blue Oval Member
  • PipPipPip
  • 5,418 posts
  • Joined 06-February 03
  • Location:SE MI
  • Current Vehicle:'98 E150

Posted 11 January 2018 - 08:00 AM

Any decent locksmith will have the correct key, including chipped key and keys with the remote lock/unlock built in.  They also have the correct equipment to program everything.  They will charge must less than the dealer.



#11 OFFLINE   fordtech1

fordtech1

    Blue Oval Member

  • Blue Oval Member
  • PipPip
  • 1,810 posts
  • Joined 31-December 06
  • Region:Decline
  • Location:NC
  • Current Vehicle:2012 Ford Fusion SEL, 2007 Volvo C70, 2006 Mercury Mariner Hybrid, 2005 Ford Focus

Posted 11 January 2018 - 12:02 PM

Any decent locksmith will have the correct key, including chipped key and keys with the remote lock/unlock built in.  They also have the correct equipment to program everything.  They will charge must less than the dealer.


Actually I have found some lock smith charge more. We charge a .5 hour. I was at a lock Smith and they charged a customer $95 and we were $65. Plus they didnt know that the customer could have just used their one key to add another. It was an older expedition. Point is I would call and compare first.

Edited by fordtech1, 11 January 2018 - 12:03 PM.


#12 OFFLINE   cal50

cal50

    Member

  • Blue Oval Member
  • PipPip
  • 2,275 posts
  • Joined 23-September 03
  • Location:Ohio

Posted 18 February 2018 - 10:22 PM

If you have two working (master) keys you can program a spare yourself. I always program a 3rd spare and stick it in the safe.

Be aware some cheap locksmiths will just clone one of your keys. It will work but you cannot use it as a master key to program others in the future and would have to visit the locksmith again or the dealer. If you get a low ball price ask the locksmith to make sure you are getting a programmed master key.


Death is still the nations #1 killer.
And to answer an asswipes question, I am a ford employee.

Democracy is two wolves and a lamb voting on what to have for lunch.
Liberty is a well-armed lamb contesting the vote...
-Benjamin Franklin-

#13 OFFLINE   tvwilliams3

tvwilliams3

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 19-February 18
  • Region:U.S. Southern Atlantic
  • Location:North Carolina
  • Current Vehicle:2018 F-250 6.7L

Posted 19 February 2018 - 09:15 PM

Au contraire. I just purchased a 2018 F-250 and being diligent I set out to make a spare from the two originals I got with the vehicle. I have gone through 4 new OE IKT keyfobs, from different vendors, and have not been able to get a single one to work with the programming sequence printed in the user manual. Dealer wants $$$ to connect the truck to a computer even though it is brand new. Of course you can hook the vehicle up to the computer, blow off all the keys and reprogram everything from scratch but then that was what we were supposed to be able to avoid. Locksmith in SC says he hasn't been able to program spares on 2018 F-250s either and now just starts by blowing everything off and using the computer. Has anybody else had problems with 2018s? Or has anybody had success with a 2018 F-250 programming a spare key? Very frustrating.



#14 OFFLINE   akirby

akirby

    fordmantpw's alter ego

  • Moderator
  • 29,520 posts
  • Joined 18-April 06
  • Region:Decline
  • Location:Canton, GA
  • Current Vehicle:2018 F150 Supercab XLT Magnetic Grey 3.5LEB

Posted 19 February 2018 - 09:35 PM

On other vehicles it’s been reported the owner’s manual instructions are wrong and to try a slightly different method, but I don’t have a link to any at my fingertips.

Do a google search - I’m sure someone has figured it out.

2018 F150 Supercab XLT Sport (Magnetic) - 3.5LEB
2016 Lincoln MKX Reserve (Luxe/Cappucino)


#15 OFFLINE   murphy62

murphy62

    New BON Member

  • Blue Oval Member
  • Pip
  • 261 posts
  • Joined 12-February 13
  • Region:U.S. Northeast
  • Location:Southeast Pennsylvania
  • Current Vehicle:2013 Fusion Energi Titanium

Posted 20 February 2018 - 06:36 AM

http://fordfusionhyb...key/#entry79558



#16 OFFLINE   Sevensecondsuv

Sevensecondsuv

    Blue Oval Member

  • Blue Oval Member
  • PipPip
  • 1,395 posts
  • Joined 14-June 07

Posted 21 February 2018 - 08:43 PM

You can always just get a tune and tell the tuner to turn off the PATs system. I've done that on a few cars. Nothing like the good old days of $0.99 hardware store copies.

#17 OFFLINE   cal50

cal50

    Member

  • Blue Oval Member
  • PipPip
  • 2,275 posts
  • Joined 23-September 03
  • Location:Ohio

Posted 22 February 2018 - 01:48 PM

My vehicle is a 2017 with standard ( not a push button ) ignition.


Death is still the nations #1 killer.
And to answer an asswipes question, I am a ford employee.

Democracy is two wolves and a lamb voting on what to have for lunch.
Liberty is a well-armed lamb contesting the vote...
-Benjamin Franklin-

#18 OFFLINE   tvwilliams3

tvwilliams3

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 19-February 18
  • Region:U.S. Southern Atlantic
  • Location:North Carolina
  • Current Vehicle:2018 F-250 6.7L

Posted 24 February 2018 - 10:20 AM

A followup. The dealer looked at my keys and was convinced they were the proper ones. He was not able to get them to program either. I told him if he had a new key and could program it without hooking it to the computer I would buy it. This dealership did not have the machine to cut the key part and normally used the locksmith down the road a bit who is the same locksmith that cut mine. In the end the dealer hooked me up to the computer gratis and programmed everything no problem. So I now know for sure that the keys were good. Didn't answer the question why the procedure in the manuals didn't work but at least now I have my extra keys and it didn't cost me big $$$. Kudos to the dealer service manager who took care of this.


  • CurtisH likes this

#19 OFFLINE   ice-capades

ice-capades

    Ford Dealer Advertising & Inventory Manager

  • Moderator
  • 2,895 posts
  • Joined 25-July 01
  • Region:U.S. Northeast
  • Location:Hamden, CT
  • Current Vehicle:2018 Mustang EcoBoost Fastback

Posted 24 February 2018 - 10:54 AM

A followup. The dealer looked at my keys and was convinced they were the proper ones. He was not able to get them to program either. I told him if he had a new key and could program it without hooking it to the computer I would buy it. This dealership did not have the machine to cut the key part and normally used the locksmith down the road a bit who is the same locksmith that cut mine. In the end the dealer hooked me up to the computer gratis and programmed everything no problem. So I now know for sure that the keys were good. Didn't answer the question why the procedure in the manuals didn't work but at least now I have my extra keys and it didn't cost me big $$$. Kudos to the dealer service manager who took care of this.

 

Surprised to hear that your Dealer didn't have the equipment to cut the key as cutting and programming replacement keys is a common function for dealerships.



#20 OFFLINE   YT90SC

YT90SC

    Member

  • Blue Oval Member
  • PipPip
  • 851 posts
  • Joined 28-July 04

Posted 25 February 2018 - 06:05 PM

Sidecut key machines are VERY expensive, Small dealers are not likely to have one, or sublet the cutting to a locksmith or other dealer. I also believe at one point we could order the keys pre-cut. 

 

To TVwilliams: there is a selection in the PATS menu on IDS that will disable or enable customer programming of keys. It may have been set to "disable" at some point, accidentally.  


Edited by YT90SC, 25 February 2018 - 06:08 PM.

Dad always said,"Knowledge is limited but stupidity knows no bounds."








Custom Search


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

Privacy Policy Terms of Service | DMCA ·