[sparks will fly]

john_688, on May 19 2006, 01:31 PM, said:

They seem to have muzzled him . What a loss. He kept me sane recently during my eleven week wait for my Mustang.
Attention Ford Upper Management: If any of you monitor these forums, wake up and don't deny your customers what they deserve; timely accurate info in exchange for buying your product !!

I think he muzzled himself by not taking care of his JOB first. When you ignore the important stuff like that you lay it on the line. I would love to see Ford have an easy way to do what he has done for people and have heard that they do. I have yet to check it out but at Ford.com go to my Ford and it will give out the info just not in as much detail, I was told.

[john_688]

Everybody's JOB is Customer Service. To criticize someone for doing that is hard to accept.

Anyways, you're entitled to your opinion, and we are entitled to ours.

This post has been edited by john_688: 19 May 2006 - 04:47 PM

[steevr]

sparks will fly, on May 19 2006, 02:23 PM, said:

I have yet to check it out but at Ford.com go to my Ford and it will give out the info just not in as much detail, I was told.

I went there and had to register. There's not even an option to choose a 2007 model Mustang. So I chose a 2006.

Nothing on the myford site that I saw that gives you any information on an order waiting to be built. It all assumes that you already own and have your car.

[pouterson]

ford4v429, on Mar 26 2006, 12:10 AM, said:

just gotta say, In the eyes of a lot of ford buyers, Kzinti has become kinda a folk hero- if Fords customer service were capable, we never would have heard of him...however, the customer service is badly flawed, and I bet he has saved more sales, and more so FUTURE buyers that woulda never returned had it not been for him helping them find out where exactly their car or truck was at that they were about to spend a years salary on...while most of his help might have been towards the Mustang buyers, Ive also seen posts on trucks/fusions...Fords got a customer support problem, wether they realize it or not, and I know I for one am stubborn enough, that had I had to deal with CRC I never woulda bought another Ford...Ive read NADA/Dealer franchise rules put assinine barriers up, but still- the customer support (lack thereof) is a big reason the US auto industry is hurting. When spending what can amount to annual wages on a product, I really think we all deserve some real communication. Ford/dealer/NADAA/whatever...Kzinti has taken the time to skip around the bullshit and tell us whats going on with our major purchase.

Betcha every single buyer that got help from Kzinti wont be afraid of big bad Ford next time its time to replace a car- if he werent here, well, we all too well know how great the dealer info/CRC support is...Ford(and all of their employees) will be seeing sales years down the road from his efforts. Not trying to point to anyone in particular, but EVERYONE at Ford needs to ask themselves: how many people buying your products have you helped out?

Building great products and treating customers decent are equally important for Fords survival. One of the many problems facing ford right now- and one thats going to be difficult to fix- is defining the 'customer'. Ford really needs to get a buyers forum like Kzinti has built up in their sales brochures, and get him involved 'officially' at what always should have been a Ford service...Ive said it before- lead or follow, this is going to be the way- I just hope Ford gets 'official' first, instead of shrugging this off to a bunch of whiny buyers while surely toyoduh or GM or someone else starts advertising this great 'customer involvement' idea, taking away even more potential whiny buyers asking 'why didnt ford do that...'

Ditto on the comments above. A car purchase is typically the 2nd largest purchase anyone makes. Companies that invest in world class manufacturing and world class customer service will always come out on top. Consumers want quality products and the best support possible. They also don't want to be B.S.'d in the process.

I originally ordered a fully decked Mustang in early March. Needless to say, I dealt with one of the less reputable dealers that Ford authorizes. 58 days into the order, the dealer tells me that I have to move to a 07 or cancel the order. They reset my order to an 07 and I come to find out that Ford never received the order, 67 days after I initially made the deposit via credit card. Fortunately, I'm a pretty strong customer with the credit card company and I was able to bypass their 60 policy on disputes and I am getting my deposit back. The dealer was definately playing me for my deposit. BTW, I'm not finished with this guy. The attorney general in my state is conducting an investigation on this guy and has been collecting consumer complaints for a case to be filed soon.

Had it not been for Kzinti, I'd be out $3k of deposit money. Instead, I found a reputable dealer, placed a new order with them and am now in the queue for my 07 GT/CS. My new order will come in around $33k or so. What I found out via this site and Kzinti's efforts, I'd be out of the $3k and be waiting for that Camaro or Challenger in 08!!! So, is his service and support worth something to Ford and the workers at Ford???? ABSOLUTELY!!!

You guys need to wake up and smell the coffee!! :finger: If you want to hold on to exist as a company, it's not all about great products, you have to have great support for those products!!!! Great job, Kzinti!!! I'm behind you 110%!

PS

Ford management - your dealer network sucks!!! Clean it up! :titanic:

[Bob99b5]

sparks will fly, on Mar 27 2006, 03:28 AM, said:

Every Ford a have bought, my dealer called me and told me any and all the info that K posts for these people, in otherwords the info is on Ford's intranet.

The '07 GT vert that I have on order will be my fourth new V-8 mustang in a row and I have NEVER gotten anywhere near the kind of individual attention and customer support that Kzinti provided. I really like my dealer, but they're frankly operating in the dark ages. I asked them to make a change to my order a few weeks ago; they assured me it was done. Guess what? It wasn't, and if it weren't for Kzinti, I wouldn't have known. The dealers just don't know how to access the info and frankly I don't think they're really all that interested in doing it. Like most of the people on this and other Ford sites, I know more about the vehicle than the dealers do. Instead of thanking us, they think of customers like me as a pain in the *ss instead of a loyal and devoted fan.

Kzinti gave me, and everyone else on BON, the power to know what was factual info and what was just dealer BS. He provided a service that no one else had or could ever do again, and he did it cheerfully, humorously, and of his own good will. Ford is losing a great, great asset by silencing him. Look at the vehicle tracking thread and all the questions, answers and praise he received.

Where was the harm in what he was doing? What, he spent an hour a day researching and answering questions? Big deal. Do you work all day, non-stop? BRING KZINTI BACK!

[ford4v429]

Quote

(sparks will fly @ Mar 27 2006, 03:28 AM)
Every Ford a have bought, my dealer called me and told me any and all the info that K posts for these people, in otherwords the info is on Ford's intranet.

Bob99b5, on May 19 2006, 09:00 PM, said:

The '07 GT vert that I have on order will be my fourth new V-8 mustang in a row and I have NEVER gotten anywhere near the kind of individual attention and customer support that Kzinti provided. I really like my dealer, but they're frankly operating in the dark ages. I asked them to make a change to my order a few weeks ago; they assured me it was done. Guess what? It wasn't, and if it weren't for Kzinti, I wouldn't have known. The dealers just don't know how to access the info and frankly I don't think they're really all that interested in doing it. Like most of the people on this and other Ford sites, I know more about the vehicle than the dealers do. Instead of thanking us, they think of customers like me as a pain in the *ss instead of a loyal and devoted fan.

Kzinti gave me, and everyone else on BON, the power to know what was factual info and what was just dealer BS. He provided a service that no one else had or could ever do again, and he did it cheerfully, humorously, and of his own good will. Ford is losing a great, great asset by silencing him. Look at the vehicle tracking thread and all the questions, answers and praise he received.

Where was the harm in what he was doing? What, he spent an hour a day researching and answering questions? Big deal. Do you work all day, non-stop? BRING KZINTI BACK!

Bob99b5- well said. I just wish the old threads were up from before the server got nuked a while back- If I recall correctly there were over 10,000 posts from 05, and quite a few from before that...Reading SWF's reply makes me think at least ONE dealer out there has their act together, but thats the only time ive ever read of anyone getting 'same info as Kzinti' from a dealer...perhaps his dealer knew of Kzinti too? :)
Sparks if you had to deal with what most of us trying to get gt's last year(not as transportation/commodity, but as enthusiast 'fix') had to deal with I think you'd understand why so many folks are so appreciative of what these guys took the initiative to do- I know of very few that think dealer info is OK...actually youre kinda the only one. Wish I had your dealer, bet a lot of other folks do too- but we dont, and Kzinti was a great asset.
20 years from now if I'm still kickin, I'll still be thinking about what a blast that 06 was, even after all the bullshit that it took just to get one(well two if you count the damaged/returned one), and how some anonymous guy at ford that called himself Kzinti helped so many of us follow along as our little dreamcars came into existence...the good old days, a factory 'friend on the inside', a great product...by then the ford factories may likely be a thing of the past...I just wonder if better customer support would possibly prevent that?
ya know, a couple months into my mustang order, I was ready to just say 'screw it' and buy restored cars, or keep redoing mine- no dealer/factory bullshit, a car that would go up in value instead of down...26 grand woulda had my 69 fastback looking REAL good...new car? why go thru the greif- they either are sucky commodity crap, or if they do come out with a good one, demand will be so high from all those dying to get a decent offering that dealers will f- it up for everyone anyway...and if dealers screw things up, ford dont care. then found out about Kzinti/blueoval from a guy at a local carshow with a early 05...wasnt afraid of having to deal with dealer bullshit or lack of concern towards ordering customers from ford...Kzinti= you'll know where your car stands, and if dealer pulls any crap. well now with Kzinti apparently gone, I can honestly say to the good people working at ford- sorry but aint no way I'm going thru that shit again...Hopefully he'll be back, in 'official' position and if that 09 comes out looking more 69-ish, I just may have to order another one, but otherwise, I'll just pass.
Sorry, but I gotta believe everyone concerned at ford knew what Kzinti was doing a long time ago, and saw the customer feedback that came from his efforts- if not, then marketing sure hasnt been doing its homework... and if they knew, it wouldnt make sense not to take the ball and run with it- fitting to their new 'bold moves' campaign.
I'm really hoping this is just some kind of jealous/union greivance type of thing from someone that couldnt play solitaire because he was on the computer, busy helping some total stranger getting product from a different plant....and hope ford will get on the ball and just put him in a salaried spot, doing what he does better than anyone else ever has- creating happy customers after the order, and insuring the sale and future repeats down the road. Ford needs this to continue.

[sparks will fly]

ford4v429, on May 19 2006, 10:01 PM, said:

Sparks if you had to deal with what most of us trying to get gt's last year(not as transportation/commodity, but as enthusiast 'fix') had to deal with I think you'd understand why so many folks are so appreciative of what these guys took the initiative to do- I know of very few that think dealer info is OK...actually youre kinda the only one. Wish I had your dealer, bet a lot of other folks do too- but we dont, and Kzinti was a great asset.

Sorry, but I gotta believe everyone concerned at ford knew what Kzinti was doing a long time ago, and saw the customer feedback that came from his efforts- if not, then marketing sure hasnt been doing its homework... and if they knew, it wouldnt make sense not to take the ball and run with it- fitting to their new 'bold moves' campaign.
I'm really hoping this is just some kind of jealous/union greivance type of thing from someone that couldnt play solitaire because he was on the computer, busy helping some total stranger getting product from a different plant....and hope ford will get on the ball and just put him in a salaried spot, doing what he does better than anyone else ever has- creating happy customers after the order, and insuring the sale and future repeats down the road. Ford needs this to continue.

[sparks will fly]

ford4v429, on May 19 2006, 10:01 PM, said:

Sparks if you had to deal with what most of us trying to get gt's last year(not as transportation/commodity, but as enthusiast 'fix') had to deal with I think you'd understand why so many folks are so appreciative of what these guys took the initiative to do- I know of very few that think dealer info is OK...actually youre kinda the only one. Wish I had your dealer, bet a lot of other folks do too- but we dont, and Kzinti was a great asset.
Sorry, but I gotta believe everyone concerned at ford knew what Kzinti was doing a long time ago, and saw the customer feedback that came from his efforts- if not, then marketing sure hasnt been doing its homework... and if they knew, it wouldnt make sense not to take the ball and run with it- fitting to their new 'bold moves' campaign.
I'm really hoping this is just some kind of jealous/union greivance type of thing from someone that couldnt play solitaire because he was on the computer, busy helping some total stranger getting product from a different plant....and hope ford will get on the ball and just put him in a salaried spot, doing what he does better than anyone else ever has- creating happy customers after the order, and insuring the sale and future repeats down the road. Ford needs this to continue.

Well I'm glad I haven't had to go through the things that most have had to go through to to find out what is going on with cars that they order, agreed a pain in the rear. In another post or in another day maybe we will figure out why the 2nd larest purchase someone can make can be treated more seriously when it comes to acually driving on the streets.

What concerns me is that with all Ford has going wrong in today's world that haven't figured out that it is a now soceiety. Information, news, stocks, and even car orders people want to know the status in today's world. I have no problem with what Mr. K. was trying to attempt but this is not his primary concern while at work. He like all others at Ford have a job to do that should be his primary concern. So sure lets put him in the salary ranks. First he would not be given the task of writing information on the internet, he would have to work out on the plant floor, not having time to post here. Then MAYBE he could supervise his former peers which would be fun to watch after he tried to put many in the pickel barrel last summer here on BON. If he had all the so called problems with his counterparts posting his troubles here is not the place to do it. Given the state of Ford and the UAW bad press is bad press no matter how small it seems to you. Personally I would like to see him in salary so they could fill his job with someone who is willing to carry thier own weight, and with people from St. Louis, Atlanta, Norfolk, and Twin Cities looking for work now and soon. I'm sure qualified electricians would like a shot to keep a job with Ford.

Of course all of this would not be an issue if he did it on his own time, then it would just be helping out for his own pride.

[Evil95GT]

Not trying to stir the pot here, but...........

What if Kzinti was doing these VIN checks on his lunch break? As I recall, you're NOT on company time during lunch. As much as they'd like to *think* they own you for that 30 minutes, they don't. If you wanna get in your car and leave, you're permitted to do so. If you fancy sitting in a bathroom stall and reading People magazine, it's YOUR time.

That being said, if they stopped him from doing this at work, I'm sure they stopped him from doing it at home as well. I feel they screwed up in a BIG way. Kzinti offered a public service that couldn't be had anywhere else.

In keeping with the theme of "tell them how you REALLY feel", here's my post regarding Kzinti from another site:

Perhaps they fail to realize how much of an asset Kzinti is? Or maybe they're aware, and they're perturbed that he has broken the silence, and found a way to communicate with customers in a way that Ford Motor refuses to? In any case, it's a sad day. Kzinti is, was, and will always be a wealth of knowledge. What Ford *should* do is get rid of the assholes they have at the helm right now, and let Kzinti take over. The guy is just that good

Honestly, do they not have BETTER things to do? Ford is failing right now in too many areas to count, and they're coming down on someone who keeps their customers happy and maintains stability? :rolleyes: How typical.

[sparks will fly]

Evil95GT, on May 20 2006, 01:46 AM, said:

Not trying to stir the pot here, but...........

What if Kzinti was doing these VIN checks on his lunch break? As I recall, you're NOT on company time during lunch. As much as they'd like to *think* they own you for that 30 minutes, they don't. If you wanna get in your car and leave, you're permitted to do so. If you fancy sitting in a bathroom stall and reading People magazine, it's YOUR time.

That being said, if they stopped him from doing this at work, I'm sure they stopped him from doing it at home as well. I feel they screwed up in a BIG way. Kzinti offered a public service that couldn't be had anywhere else.

In keeping with the theme of "tell them how you REALLY feel", here's my post regarding Kzinti from another site:

Perhaps they fail to realize how much of an asset Kzinti is? Or maybe they're aware, and they're perturbed that he has broken the silence, and found a way to communicate with customers in a way that Ford Motor refuses to? In any case, it's a sad day. Kzinti is, was, and will always be a wealth of knowledge. What Ford *should* do is get rid of the assholes they have at the helm right now, and let Kzinti take over. The guy is just that good

Honestly, do they not have BETTER things to do? Ford is failing right now in too many areas to count, and they're coming down on someone who keeps their customers happy and maintains stability? :rolleyes: How typical.

I'm glad someone thinks he is THAT good, personally I don't. I do not wish to carry him in my field or have to depend on him to help me on the floor. If he was doing it on his lunch his post times would be consitant daily. We all know that Ford has a funny way of feeling threatened by what they feel is not the rules, internet or otherwise. Someone either decided that it was company bis posted on the internet taken from thier data banks or time and emails on company time which has been A BIG no no in the past at KC, long before Mr. K. Either way it is the company's decision to do what they feel is in the best interest of Ford, period. I have seen people fired for many things hourly and salary, I may not always agree but that is the way it is.
Like I have said before Ford should have learned from him, used him, or moved him into making this work for Ford, as always late to the plate.

[KdF]

Let me see if I understand what this thread means after reading it all.

1.) Dr. K is a Electrician at FMC Kansas City Plant.

2.) Dr.K has ruffled a few feathers in his time.

3.) Dr K found he had the means to help customers after their purchase of a FMC Vehicle , using tools of FMC at his disposal.

4.) Someone took offense to Dr. K doing this on company time , using company tools at his disposal.

5.) this or those someone<s> most likley complained to either the Union or Management.

6.) The union or Management did not or does not have time to placate everyone.

7.) Dr. K was probubly told to cease and desist , or face extreem consequences. And to say nothing as to what was said.

8.) The upper management at FMC hasn`t a clue as to what was happeneing with the vehicle locator thread , or what it meant to those customers , nor do they care.

I have been in a Union for over 28 years , I do know how it works. So do most of you reading this. Some-one got their collective panties in a wad and ratted the situation out. Wonderful. Hope they or them are extreemly pleased with themselves. Hope they sleep real good at night. I`m sure their world is now all rosey. They or them knew Management were going to look the other way until someone screamed. Then they had to act , in the best intrests of "THEIR" jobs. The only way to quell the problem is a tactical nuke. Squash the problem before them , no more problem. Management happy , criers happy , Customers screwed again. Not FMC`s problem anymore.

All is well and back to normal.

Just let ME say I appreciated "K`s" time , effort and info. I loved it. I think it should be a perminant service. I do hope Dr. K is in no trouble. I do hope he gets a award for origonal thinking , or even a commendation for the service or idea , But as I said , I know how it works.

Good job Dr. K.

Good luck and best wishes from everyone you helped!!!!!

[jaxxon]

Kzinti,
Everyone who had a new Mustang ordered looked to you for an update on the progress of our babies. It was so very much appreciated by all of us. There is no way we could communicate with the Evil Root Lady, to get any kind of answer. Kzinti was our contact with the progress of where our Stangs were in the production process. Our dealers gave us no idea, other than it will get here when it gets here. You were and are "THE MAN", which everyone of us truly thanks for keeping us informed. You made the ordering and waiting process so much better to endure. We all thank you for being there and going the extra mile for us. We hope FORD will see what a service you have been to us all. Thank you for taking the effort of informing us of every point of the order through production process. You are truly a very special person. Hail The Chief, K-MAN!
Jack

--------------------------------------------------------------------------------

[Mr. KABC]

"Sparks Will Fly" I hope that you and your union attitude will be on the unemployment line some day, pissing and moaning about how Ford "didn't do enough" to save your freaking JOB and you got laid off due to Ford losing more market share.

Well, look in the G**D**** mirror you union-thug a**hole!

Your short sighted and narrow-minded union-thug whining is what is destroying FoMoCo and companies like it. You only care about your idiot contract and how many freebies you can wheedle off management while doing less and less work for the exorbitant salary you are paid. You won't be happy until you work THREE hours a week with ten coffee breaks in the middle, twelve weeks paid vacation, and "free" health care for you, seven generations of your family, and your pets! And then you will STILL find some reason to complain, I guarantee it.

When someone like Kzinti DARES to buck the trend and actually DO SOMETHING about customer service rather than read some crappy platitude on the line you immediately call him out and complain until he is silenced. The service that KZINTI provided made SALES for your company (and contributed to your paycheck and undeserved benefits) you moron!

In my own experience I owned a 2002 Mustang with 29k miles on it. Did I *need* a new 2005? HELL NO. I *wanted* one, and the only reason I put up with my dealer's ignorance and the bull s***t I got from Ford in order to GET one was because of Kzinti. That's a $34k sale! Add up the thousands upon thousands like me, and you get the idea that Kzinti was actually DOING YOU ALL A FAVOR and contributing to the company bottom line with his service.

You bunch of stupid, stupid ingrates. Of course, I wouldn't expect anything less from a s**t eating lazy union a**hole like yourself. Union membership is now at 12% of the work force - and I will cheer the day that you all are holding up "will (cough cough cough)work for food" signs on your way to get your welfare check.

[Pioneer]

Mr. KABC, on May 22 2006, 09:44 PM, said:

...and you get the idea that Kzinti was actually DOING YOU ALL A FAVOR and contributing to the company bottom line with his service.

Nothing against the K man, but I wonder who was doing his job while he was looking up all those cars? :headscratch: :shrug:

[Imatk]

KdF, on May 20 2006, 06:24 AM, said:

Let me see if I understand what this thread means after reading it all.

1.) Dr. K is a Electrician at FMC Kansas City Plant.

2.) Dr.K has ruffled a few feathers in his time.

3.) Dr K found he had the means to help customers after their purchase of a FMC Vehicle , using tools of FMC at his disposal.

4.) Someone took offense to Dr. K doing this on company time , using company tools at his disposal.

5.) this or those someone<s> most likley complained to either the Union or Management.

6.) The union or Management did not or does not have time to placate everyone.

7.) Dr. K was probubly told to cease and desist , or face extreem consequences. And to say nothing as to what was said.

8.) The upper management at FMC hasn`t a clue as to what was happeneing with the vehicle locator thread , or what it meant to those customers , nor do they care.

I have been in a Union for over 28 years , I do know how it works. So do most of you reading this. Some-one got their collective panties in a wad and ratted the situation out. Wonderful. Hope they or them are extreemly pleased with themselves. Hope they sleep real good at night. I`m sure their world is now all rosey. They or them knew Management were going to look the other way until someone screamed. Then they had to act , in the best intrests of "THEIR" jobs. The only way to quell the problem is a tactical nuke. Squash the problem before them , no more problem. Management happy , criers happy , Customers screwed again. Not FMC`s problem anymore.

All is well and back to normal.

Just let ME say I appreciated "K`s" time , effort and info. I loved it. I think it should be a perminant service. I do hope Dr. K is in no trouble. I do hope he gets a award for origonal thinking , or even a commendation for the service or idea , But as I said , I know how it works.

Good job Dr. K.

Good luck and best wishes from everyone you helped!!!!!

You know... this is SOOOOOOOOO right on man. I worked for UPS for five years Teamsters Local 79 and anyone who has worked in a Union shop knows how it goes.

I could not possibly have put it better than this.

Don't get me wrong. I sincerely think the Union has given the working man a lot that he would absolutely not have had without them. I'm not bagging on the Union at all.

BUT this type of thing... and SWF's attitude are one of the very bad things about the union.

There were some slackers at my center. Just like any place of employment I imagine. And there were some hard-core union guys that were truly helpful and interested in protecting their union brothers.

But then there were the people who cried for a union steward every day. People who did NOTHING but complain and were FAR more interested in what their co-workers were doing and whether or not their co-worker was "getting over" on them. You know... not doing their share ehem... SWF?

Now this is just my experience mind you... but I found these people to be the absolute WORST people to work around or with. They often didn't help out a co-worker because it wasn't "in their job description" and they were actually generally lazy people who wanted to be paid for doing as little work as humanly possible. And when a manager DID say something about their lack of work, attitude, etc. they cried foul and hid behind the union.

My advice to SWF quit worrying about what your co-workers are doing and do YOUR job.

My advice to Ford... wake up guys! Wake the hell up! SWF made some very relevant comments about this being a "need it now" culture. Well we ARE that way. Also your dealers generally do a piss-poor job of representing your company... why else do you think there were / are thousands of posts asking Kzinti about thier vehicles???

If your dealers gave the same customer service that Kzinti offered do you really think thousands of them would have posted requesting this info?

I know that it's easier for you to shut him up... and, as was stated by KdF, thereby shut up the whiney union person who just couldn't sleep at night until he felt he was given a fair shake by shutting Kzinti up.

But take a look at the thread. Thousands of posts... THOUSANDS! Beleive me Ford you desparately need to address your lack of customer service. Your dealers ARE NOT doing the job otherwise this whole thing wouldn't be an issue and no one would probably even know who Kzinti is.

For God's sake do the right thing and employ this type of info on your website or as many have suggested... give Kzinti a raise and put him in charge of your customer service department.

[bashed1]

sparks will fly, on Mar 31 2006, 07:41 AM, said:

Have you come to understand that I nor K. touch any of the vehicles that are built at Ford?

As evidenced by the above statement, SWF, you just don't get it. To all of us non-Ford employees, you and Kzinti *ARE* Ford Motor Corp., whether you "touched" our Ford cars or not during the assembly process. Guess which of you two all of us not employed by Ford would prefer to think represents the attitude of all Ford employees? And guess where we're not going to purchase our next vehicle, based on how Ford treats the one employee who is willing to help their customers?

[ford4v429]

Pioneer, on May 22 2006, 09:51 PM, said:

Nothing against the K man, but I wonder who was doing his job while he was looking up all those cars? :headscratch: :shrug:

Therein lies the problem...so he saw a problem, tried to help, but may or may not have used idle time to do so. My guess (just a guess) is that the time to send a few emails, punch in some vins might take an hour a day- wether at idle time or not, sure made a lot of ford buyers happy- a good thing.
if it took an hour and he had NO idle time, well then someone would need to cover to fill the void. So, lots of upset buyers everyday, probably some frustrated enough to walk away altogether from the frustration(especially last year) vs one employee out of fords umpteen thousands needing someone to cover for once in a while, a dozen otr two happy customers a day, eagerly awaiting their new Ford. Its all speculation which is the lesser of two evils, but I think all things considered Ford sure benifited from one guys attemp to do more than he needed to...

why did he stick his neck out to help a bunch of total strangers? I can only think of two possibilities:
1) because he was on some high flying ego trip, and thought it would be cool to be 'the man'
2) because he really wanted to help make buying a Ford less of a pain in the ass for the guys everyone at
ford in the end works for...UAW/Salaried/Stockholder/whatever- Happpy customers help ALL you guys
have jobs tomorrow.

if youve never read thru the tracking thread, check it out- I dont see an egomaniac there, just a helluva asset to Ford Motor Company- dont forget there were some others that helped pitch in too- you guys know who you are, I wont rehash the names incase someones trying to point fingers at all involved...when Kzinti was away, others stepped up to the plate to help a bunch of strangers too.

Thank you Kzinti/other anonymous ford guys and gals, and thank you Sparkswillfly/anyone else involved for any coverage you might have had to do for them while they helped track my car- and thousands of others. Far as I can see the line never stopped, trucks still got built, and a LOT of ford customers were happy instead of pissed off. Everyone wins...Customers might actually be excited about buying another ford, Ford might see a few less defections to imports with better support systems(so I hear), ford employees are a little busier as just that many more vehicles will still be coming down the line in a couple years, helping get that north american bottom line from falling lower. Or things can go back to 'normal', pissed off buyers unhappy about the total lack of concern regarding the second biggest ticket item sold in the US for most households, and somewhere a handful of guys get a few extra minutes idle time at ford...I dunno how many electricians are in the truck pland, but would guess quite a few- dividing Kzinti's time among them would sure seem like a drop in the bucket...but I aint there, so cant really say...maybe theres only a couple electricians on hand and it really made it tough? who knows.
In my (overly simplistic?) view of things, they should simply get Kzinti moved into customer support, and expand on his start. With all the axes falling right now, I'd bet a electrician is a lot easier to find than someone genuinely concerned with customer relations. talking in these forums the last year or two, I know theres some great guys high up at ford that want to improve the system, and if he could work with them, great things could happen- at least as far as customer relations/ordered vehicles are concerned-
think I'll start another thread...

[stangster]

sparks will fly, on Mar 26 2006, 01:48 AM, said:

It's not what he is doing for Joe public, it's what he is not doing for his coworkers. I sure you don't mind you coworker doing other work while you pick up the slack for him do you? Notice most of us at ford post on our own time not the company's, that's not what they pay me OR Kzinti to do, infact most could get disaplined for the same thing. Kinda like blogging company biz.

The fact is, a there are a lot of us who have a higher opinion of our "Ford experience" because of Kzinti. He made buying a Mustang memorable. Even my salesman was exicted about the info I got. The result? More Ford's sold. At least he can see beyond the walls of the factory out into the world.

[sparks will fly]

I like the way all of you have spun this into my fault that Mr. K is no longer posting all the prized info on BON. I did not turn him in at any level at our plant, I did not turn him into the union either. What happen to Mr. K is something that he maybe brought on himself, I don't know. The area we are posting in is to Ford managment, the topic is what do you think of Mr. K and I posted MY thoughts. It is funny that for over 1 month NOBODY responded to what I had to say until Mr. K posted that he could no longer help with orders. Like I have said before IT is still Ford's information that he was posting, if he was in trouble for that then Ford said he broke thier rules. I do think he did all of you a great service but at whose expence?

If he got in trouble for any other reason, with the union, it was because several union officers read post here too. When you post about opting out of the union or flat out rat on other members about what they do at plant level then shit will hit the fan. I know that Mr. K has done both in the past which has brought alot of heat on him, but he made that bed so he must lay in it. If I have ever posted on this web site that YOU feel that I am whinning about you should now all that happens before you jump to any concusions.

Bottom line is that I do get it better than most of you will ever know or would even think about knowing. I have ALOT of pride in what I do while at work at Ford and I know where my bread is buttered. Without Ford I can still use my trade to earn a living and keep food on the table for my family BUT with the help of Mr. K while at work trying to protect OUR jobs seems a little more important than you beloved mustangs. Why is that so hard to understand? If you think my attitude sucks you should see the plant floor after what Ford has gone through since Jan. 23. Moral is not the greatest and looks like it won't be for a while. Every day some how Ford trys to use something about the restructring to scare people into doing more to keep thier jobs, sound like fun to you?

[ndhesq]

My first car was a 1965 Mustang. I planned on buying my 2006 Mustang for over two years. I followed the development from concept to production, I studied all the available options, I searched the internet for the best available dealer and after market options. I have owned 13 cars in my life since my first Mustang they were just transportation to me. My Mustang was more than just a car to me and I was excited to have that feeling again. Once I ordered it I was obsessed with getting information about its status. Although my dealer was great an tried to update me often the lack of available information drove me crazy I felt like an expectant father who was out of the country during the preganancy. Then I discovered Kzinti. His updates, while waiting for my car to be built were unbelievable. When I told my friends and family how he taught me and how much I was in touch with the building process they were amazed. Kzinti made the wait for my car an enjoyable experience this middle aged man will always remember.

Instead of shutting him down FORD should adopt his techniques as official customer service policy.

Kzinti if you are reading this, Thank You again, I never posted a picture of my car as I promised so here it is.

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