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Field Service Action 12C27 Headlamp Assembly Replacement


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#21 OFFLINE   -Strike-

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Posted 29 November 2012 - 03:20 PM

Just checked mine out today, 12T08 is gone, and has been replaced by "
12A04 - SYNC WITH MYFORD/MYLINCOLN TOUCH - APPLICATION PERFORMANCE UPGRADE"

I'll ask my dealer about this on Saturday, fiddling with the car this morning, everything appeared to work fine, pretty quick, no delays in voice commands or anything.
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#22 OFFLINE   Morcelu

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Posted 29 November 2012 - 03:47 PM

Mine changed to 12A04 the other day as well. Still hasn't shipped as of today, though.

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#23 OFFLINE   neod192

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Posted 29 November 2012 - 03:51 PM

Maybe they're just not figuring out which car needs what fixed :) They might even have them piled up nicely in a way they can get to all of them easily.

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#24 OFFLINE   akirby

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Posted 29 November 2012 - 03:55 PM

Maybe they're just not figuring out which car needs what fixed :) They might even have them piled up nicely in a way they can get to all of them easily.

:stirpot:
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#25 OFFLINE   bobdivot

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Posted 29 November 2012 - 04:17 PM

When I search ETIS for my car it comes up as a Transit Connect Van? Any ideas?
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#26 OFFLINE   FusionHybrid2013

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Posted 29 November 2012 - 04:22 PM

My hybrid shows that it needs the headlamp fix in etis. Will any Ford dealer do the work or do I need to go to the dealership where I bought the car... which is an hour away.

#27 OFFLINE   neod192

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Posted 29 November 2012 - 04:37 PM

My hybrid shows that it needs the headlamp fix in etis. Will any Ford dealer do the work or do I need to go to the dealership where I bought the car... which is an hour away.

As long as they have the parts any dealership will do the work. Call and ask first.

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#28 OFFLINE   jeff_h

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Posted 29 November 2012 - 06:28 PM

When I search ETIS for my car it comes up as a Transit Connect Van? Any ideas?


Sounds like your dealer ordered the wrong vehicle, sorry about that. Maybe it will still have a spoiler on it!

Just kidding, actually this is normal behavior on that site, search through a few threads here and you are definitely not the first to encounter it.. why it displays as it does I don't know.

Edited by jeff_h, 29 November 2012 - 06:30 PM.

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#29 OFFLINE   dbmaven

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Posted 29 November 2012 - 11:50 PM

I stopped at my dealer (for a different reason) this afternoon since I was 'in the neighborhood'.

12C27 is definitely a safety recall as well as a delivery hold.
The notice was posted on Tuesday, 27-November.
The recall notice will be mailed to customers on 10-December.
As stated in the other thread, part of the explanation is

"may exhibit some level of dimming after exposure of heat from operating headlamps".

If I recall, part of the context was also related to humidity/moisture.
The 'service time' is 1.1 hours.
For anyone thinking about dealing with this - absolutely call ahead to your dealer - first because they may not even know about it yet, and second, even if they do, to make sure they have the parts to perform the service. If not, you're wasting a trip.
My dealer had 2 sets in stock, and one was set aside with my name for an appointment next Tuesday.

Cheers.
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#30 OFFLINE   kpeex

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Posted 30 November 2012 - 01:04 AM

Too bad the fix isn't a nice pair of LED headlamps. :spiteful:

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#31 OFFLINE   neod192

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Posted 30 November 2012 - 09:20 AM

12C27 is definitely a safety recall as well as a delivery hold.

Man, that's not a good sign. I've always heard Ford had quality control issues and never even considered Ford until I saw the Fusion. I was hoping they got their sh*t together and are able to deliver a quality product. My dad just bought an 2013 Accord and has no problems/recalls with it ...

Maybe I should reconsider my decision of spending my hard earned money with a company that has to have a recall within 2 months of release! Can anyone convince me that the Ford's quality is equal or better to Honda/Nissan/VW/Audi?

2013 Fusion Hybrid Titanium << -- click for the picture gallery

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#32 OFFLINE   mettech

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Posted 30 November 2012 - 09:36 AM

Man, that's not a good sign. I've always heard Ford had quality control issues and never even considered Ford until I saw the Fusion. I was hoping they got their sh*t together and are able to deliver a quality product. My dad just bought an 2013 Accord and has no problems/recalls with it ...

Maybe I should reconsider my decision of spending my hard earned money with a company that has to have a recall within 2 months of release! Can anyone convince me that the Ford's quality is equal or better to Honda/Nissan/VW/Audi?


No.. But those in a glass house should not be throwing stones.
http://www.autoblog....er-steering-is/

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Edited by mettech, 30 November 2012 - 09:41 AM.

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#33 OFFLINE   akirby

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Posted 30 November 2012 - 09:41 AM

Man, that's not a good sign. I've always heard Ford had quality control issues and never even considered Ford until I saw the Fusion. I was hoping they got their sh*t together and are able to deliver a quality product. My dad just bought an 2013 Accord and has no problems/recalls with it ...

Maybe I should reconsider my decision of spending my hard earned money with a company that has to have a recall within 2 months of release! Can anyone convince me that the Ford's quality is equal or better to Honda/Nissan/VW/Audi?


The supplier screwed up on a part that has now been corrected. It happens all the time with all mfrs. The only reason it's so publicized is that it affected the launch of a popular vehicle. The only reason it's an actual Recall is because it affects the headlamps and that's a DOT safety issue. Otherwise it would have just been a service campaign.

It's not good but it says nothing about long term reliability (or even short term reliability). This isn't a part that fails after 3 years. It's flawed immediately.
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#34 OFFLINE   scott029

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Posted 30 November 2012 - 09:52 AM

Man, that's not a good sign. I've always heard Ford had quality control issues and never even considered Ford until I saw the Fusion. I was hoping they got their sh*t together and are able to deliver a quality product. My dad just bought an 2013 Accord and has no problems/recalls with it ...

Maybe I should reconsider my decision of spending my hard earned money with a company that has to have a recall within 2 months of release! Can anyone convince me that the Ford's quality is equal or better to Honda/Nissan/VW/Audi?


I'm a former Honda (over 10 new cars), VW and Audi owner. Had the same types of recall/service notice issues with them as well. Drove my Honda Civic Hybrid for
2 years with subpar MPG til they came out with a fix. Oil leaks on a brand new Audi A6. Nissan just recently came out with a recall on the '11-'12 Altima for steering
rack bolts that come loose (talk about saftey). I'm not making excuses for Ford but this is a brand new vehicle and some issues will come up. We would be much less
apt to have problems if we were all buying a model that has been in production for at least 2 years.
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#35 OFFLINE   neod192

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Posted 30 November 2012 - 09:55 AM

Yeah, I'm used to recalls 3-5 years after a car has been on the market, just not within 2 months of release. I just wouldn't expect anyone to have to take their $35k car in for repairs right after they buy it :) I'm glad Ford is fixing this on all shipped and new built cars, so kudos to them.

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#36 OFFLINE   neod192

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Posted 30 November 2012 - 09:59 AM

I'm a former Honda (over 10 new cars), VW and Audi owner. Had the same types of recall/service notice issues with them as well. Drove my Honda Civic Hybrid for
2 years with subpar MPG til they came out with a fix. Oil leaks on a brand new Audi A6. Nissan just recently came out with a recall on the '11-'12 Altima for steering
rack bolts that come loose (talk about saftey). I'm not making excuses for Ford but this is a brand new vehicle and some issues will come up. We would be much less
apt to have problems if we were all buying a model that has been in production for at least 2 years.

Oh my, that's a lot of problems. You have a lot more experience with new cars than me for sure! This is my first new car so I expect it to be PERFECT! :)

Edited by neod192, 30 November 2012 - 10:00 AM.

2013 Fusion Hybrid Titanium << -- click for the picture gallery

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#37 OFFLINE   dbmaven

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Posted 30 November 2012 - 11:06 AM

Too bad the fix isn't a nice pair of LED headlamps. :spiteful:


I saw an early review on the MKZ somewhere which said (paraphrased) - "they don't put out the kind of light that HIDs or a good set of projector halogens do".
LED's for that kind of lumen output are still in their infancy.....

Having said that, I still think that the Titanium package should include HIDs. That's what's been done with several of the 'top end' packages (like my '11 Edge Limited) - and for a car pushing 40k......

#38 OFFLINE   dbmaven

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Posted 30 November 2012 - 11:10 AM

Man, that's not a good sign. I've always heard Ford had quality control issues and never even considered Ford until I saw the Fusion. I was hoping they got their sh*t together and are able to deliver a quality product. My dad just bought an 2013 Accord and has no problems/recalls with it ...

Maybe I should reconsider my decision of spending my hard earned money with a company that has to have a recall within 2 months of release! Can anyone convince me that the Ford's quality is equal or better to Honda/Nissan/VW/Audi?


I wouldn't reconsider - it's an issue with a supplier that's been fixed - from the info available it appears that corrected headlamp assemblies started going into new builds on the line sometime in late October or early November.
If the Turbos were blowing up or the engines throwing a valve - that'd be a different matter....

#39 OFFLINE   elle

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Posted 30 November 2012 - 11:14 AM

I'd rather have them fixing the problem before most units are shipped than waiting years to even discover a problem exists. It's going to affect far fewer cars.

#40 OFFLINE   akirby

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Posted 30 November 2012 - 11:32 AM

Much much better to find the problem early and fix most vehicles before they get delivered than to have this happen over time to hundreds of thousands of vehicles.

If anything I think it speaks to Ford's inspection process for new vehicles that they even caught this type of flaw at all since it only shows up after use.
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