I asked Ford Customer Service the following:
The manual says:
In hot weather, the system is set to 72°F (22°C). Cooled seats are set to high (if available, and selected to AUTO in the information display).
In moderate weather, the system either heats or cools (based on previous settings). The rear defroster, heated mirrors and heated/cooled seats are not automatically turned on.
In cold weather, the system is set to 72°F (22°C). The heated seats and heated steering wheel are set to high (if available, and selected to AUTO in the information display). The rear defroster and heated mirrors are automatically turned on.
What temperature is considered "Cold", and which is "Hot"? (I assume in-between is "Moderate".) It was 29F this morning and the seats did NOT heat. (All Remote Start Climate settings are "Auto") I'm not complaining, I just want to know.
The answer I received:
Thank you for writing us back. This is Glaiza again, from Ford's Customer Relationship Center (CRC). I received your follow-up email inquiring what the considered temperature is.
I have re-escalated this to our Technical Subject Matter Expert and based on our resources the heated seats are not controlled or activated when using remote start. The manual states if available and when selected to auto. Page 86 of the owner’s manual shows all available settings for remote start and the seats are not included. The temp is 32 degrees when the system considers it cold.
Again, thank you for contacting Ford Motor Company.
Customer Relationship Center
Ford Motor Company
This is the 2nd time I've asked about a function/feature included in the manual - and this is the 2nd time "Glaiza" has answered that the feature/function isn't there.
My 2013 Escape SEL AWD 2.0, has every available option except the Towing Package. So far, there are at least 4 things that are stated in the manual (2nd Printing) that do not exist:
1. Automatic Heated seats during Remote Start - (Pg:120) (Not the heated Steering Wheel)
2. Mobile Applications (Applink) (Pg:284)
3. Programming the Drivers Seat/Mirrors memory into the Personal Code on the Keyless Entry Keypad (Pg:60-61)
4. Programming the Personal Codes to the Keyless Entry KeyPad via MFT (Pg:60-61)
So I ask my Escape Brothers, "Do your heated seats come on during a Remote Start?" - "Can you access Mobile Apps?" - (check out "Sync Destinations" - Android Apps), "Can you program Personal Codes via MFT?"