Mrigby002 Posted December 8, 2011 Share Posted December 8, 2011 Maybe add a website.... Quote Link to comment Share on other sites More sharing options...
stretchtree Posted March 13, 2012 Share Posted March 13, 2012 I second the domino's tracking system, with a web cam of the plant. that way we always know what is going on. having to wait for the VIN first is a killer. Quote Link to comment Share on other sites More sharing options...
expresspotato Posted November 1, 2012 Share Posted November 1, 2012 I called 1800 392 3673 and she helped me. Strange Cyberdman and the CSR on the phone said my car hasn't even shipped yet despite being produced on October 8th. My dealer said it was shipped on October 12th and should be here soon. Weird. Quote Link to comment Share on other sites More sharing options...
akirby Posted November 1, 2012 Share Posted November 1, 2012 I called 1800 392 3673 and she helped me. Strange Cyberdman and the CSR on the phone said my car hasn't even shipped yet despite being produced on October 8th. My dealer said it was shipped on October 12th and should be here soon. Weird. The CSR and cyberdman both get their info directly from the Ford system. If your dealer says otherwise then your dealer is mistaken, either on purpose or by accident. Unless the vins got mixed up somehow. 1 Quote Link to comment Share on other sites More sharing options...
Darthsnipe Posted February 26, 2013 Share Posted February 26, 2013 There truly needs to be an automated way to check the status of a factory vehicle order. At least show the stages of development, I don't need a day-by-day, minute-by-minute update, just a general idea of where the build stands. Quote Link to comment Share on other sites More sharing options...
Deermouse Posted February 27, 2013 Share Posted February 27, 2013 Yes, agree totally with Darthsnipe. Clearly the info is in the system, so why not pass it along to the customer? Quote Link to comment Share on other sites More sharing options...
wazzul Posted February 27, 2013 Share Posted February 27, 2013 Agree 100%, Ford is so automated when building these cars they could give up to the minute status on builds. They wouldn't have to add much. On the flip side more info would lead to more people complaining about this and that on certain forums... Quote Link to comment Share on other sites More sharing options...
gl419 Posted March 1, 2013 Share Posted March 1, 2013 I have a FFH on order and the whole experince has been an enjoyable journey with the exception of trying to find the status of the order over the last 8 weeks. A "usable" tracking system would be a great marketing tool. Quote Link to comment Share on other sites More sharing options...
TurtleMax Posted March 1, 2013 Share Posted March 1, 2013 An automated tracking would be great. Most buyers would who ordered a new car are very anxious in waiting for it to build. 6-8 plus weeks are a long time. Quote Link to comment Share on other sites More sharing options...
chuckokie36 Posted March 1, 2013 Share Posted March 1, 2013 Agree they should have some type of tracking system It would be a great sales tool! Quote Link to comment Share on other sites More sharing options...
MTGilby Posted March 4, 2013 Share Posted March 4, 2013 I agree with everyone here, it is like pulling teeth to get any info. Shamelessly trying to build up to ten to get Cyberdmans help. Quote Link to comment Share on other sites More sharing options...
Skitime Posted March 4, 2013 Share Posted March 4, 2013 My last new car was through BMW back in 2005. Their system would give pretty much up-to-date info as far as pre-production and shipping info, I know Ford could do better, but might require more man hours to input info, unless it could all be automated. Quote Link to comment Share on other sites More sharing options...
chuckokie36 Posted March 9, 2013 Share Posted March 9, 2013 Agree, We need better information with out having to depend on dealers who have no clue and could care less. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 10, 2013 Share Posted March 10, 2013 Agree, We need better information with out having to depend on dealers who have no clue and could care less. Until they change state franchise laws, Ford is prohibited by law from selling vehicles directly to consumers. You buy from the dealer and the dealer buys from Ford. If the dealer isn't giving you good information go find one that will. Quote Link to comment Share on other sites More sharing options...
DR61 Posted March 11, 2013 Share Posted March 11, 2013 Until they change state franchise laws, Ford is prohibited by law from selling vehicles directly to consumers. You buy from the dealer and the dealer buys from Ford. If the dealer isn't giving you good information go find one that will. BS. We are not talking about SALES. We are talking about INFORMATION. Ford should allow us access to information on the product we have on order from FORD. It makes no sense for customers to depend on dealer salespersons for information that Ford has. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 11, 2013 Share Posted March 11, 2013 BS. We are not talking about SALES. We are talking about INFORMATION. Ford should allow us access to information on the product we have on order from FORD. It makes no sense for customers to depend on dealer salespersons for information that Ford has. You don't have anything on order from Ford. The dealer does. That's the point. The dealers who actually order the vehicles have all the access they need to order information. If the dealers did their job keeping you informed then it wouldn't be an issue. I do agree Ford should provide this as a service. Quote Link to comment Share on other sites More sharing options...
DR61 Posted March 12, 2013 Share Posted March 12, 2013 No. The point is I am the customer, NOT the dealer, who is the middleman in the transaction. Dealers have no incentive to supply me with information. I have ordered 3 previous custom-configured cars from other makers, and been able to track all of them on line. If Ford's attitude is that the dealer is the customer, they are in trouble. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 13, 2013 Share Posted March 13, 2013 No. The point is I am the customer, NOT the dealer, who is the middleman in the transaction. Dealers have no incentive to supply me with information. I have ordered 3 previous custom-configured cars from other makers, and been able to track all of them on line. If Ford's attitude is that the dealer is the customer, they are in trouble. Sorry but that's not reality. The dealer has every incentive to help you - you are their customer. They get profit from the sale. If they don't give you good service then you should go to another dealer. Now go look up "state auto franchise laws" and maybe you'll understand the legal ramifications. Go to Best Buy and order a Sony TV, then call the Sony factory and ask them where your TV is. Quote Link to comment Share on other sites More sharing options...
jmacd27 Posted March 15, 2013 Share Posted March 15, 2013 I think there should be a website for tracking as others have stated. For a large purchase like this, customer service from Ford should start as soon as you sign on the line. I'm sure it wouldn't cost too much to create and maintain, and it would create a service that no other maker has. 1 Quote Link to comment Share on other sites More sharing options...
jcg1005 Posted March 28, 2013 Share Posted March 28, 2013 Ford needs to get cracking on this. See below: http://www.chevrolet.com/order-tracking.html https://www.chrysler.com/vots/ http://www.bmwblog.com/2009/07/14/how-to-follow-a-new-bmw-from-order-to-shipping-and-to-delivery/ Are you paying attention Ford????????? 5 Quote Link to comment Share on other sites More sharing options...
ice-capades Posted April 1, 2013 Share Posted April 1, 2013 NO question that there should be a better method of communication with customers AND Dealers that have placed retail factory orders. The fact that even Ford Dealers have trouble getting updated and accurate information on vehicle order or shipping status is inexcusable. My dealership has several 2013 Fusion units that have been "awaiting shipment" for some time. I use the Vehicle Visibility program several times a day in order to get the latest status updates on both retail and fleet orders. We have a 2013 Fusion that has been sitting at the plant "awaiting shipment" since October 5th of last year. Another vehicle is a 2013 Fusion that has been "awaiting shipment" since March 6th. Until a few years ago, Ford dealers could call the Order Processing Center directly for assistance but in recent years we can only send an online inquiry regarding vehicle status. Unfortunately, the response is always the same with a statement that the vehicle is being held at the plant for an unspecified quality issue. The Ford response then gives detailed instructions on how to access the Vehicle Visibility report function. Gee, if the Vehicle Visibility report was updated with the information I needed, I wouldn't be sending a follow-up inquiry to the Business Assistance Center! I was in a meeting with our Ford Zone Manager this afternoon and was told that he couldn't help us with getting information on a retail 2013 Fusion's vehicle shipping issues or updated status. Thank you so much Ford! Your Dealers can't get updated vehicle status information on retail orders, your factory managers can't assist their dealers with the necessary information and customers are tracking their own vehicle status directly with the rail carriers when they're finally able to get rail car information for their vehicle that have actually shipped! 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted April 2, 2013 Share Posted April 2, 2013 I believe that the Hermosillo situation with both the Fusion and MKZ has overwhelmed Ford's system and processes to the point they honestly lost track of some vehicles. Not an excuse - that should never happen. Just a plausible explanation for the lack of info. Quote Link to comment Share on other sites More sharing options...
wix36 Posted April 11, 2013 Share Posted April 11, 2013 Yes sign me up as well, the wait is killing me and so far the dealer is unable to get any information and it's going on 30 days Sounds like dealer might be being less than ingenuous. They can run an order list inquiry at any time and immediately find the vehicle's status. Also, that status should dictate the dealer's actions. For example, if your vehicle has been stuck in UNSCH/CLEAN status (basically awaiting serialization and submission to plant) for 30 days, the dealer is "supposed" to call his/her Regional Sales Office to manually adjust priority and expedite getting your order picked up by manufacturing, plannning & logistics. Sounds like he's got an allocation issue and is giving you the run around. Of course, there could be material constraints and your vehicle won't schedule until they are resolved, aka TEMP DELAY (code 1). Quote Link to comment Share on other sites More sharing options...
shaggy314 Posted April 11, 2013 Share Posted April 11, 2013 (edited) Sounds like dealer might be being less than ingenuous. They can run an order list inquiry at any time and immediately find the vehicle's status. Also, that status should dictate the dealer's actions. For example, if your vehicle has been stuck in UNSCH/CLEAN status (basically awaiting serialization and submission to plant) for 30 days, the dealer is "supposed" to call his/her Regional Sales Office to manually adjust priority and expedite getting your order picked up by manufacturing, planning & logistics. Sounds like he's got an allocation issue and is giving you the run around. Of course, there could be material constraints and your vehicle won't schedule until they are resolved, aka TEMP DELAY (code 1). I would like to believe this does happen, but I'm on the last day of week 13 in that status, week 14 starts tomorrow if I don't get updated tonight, it's 6PM and awfully quiet. I've called the sales manager weekly (he now recognizes my voice). I've called Ford 2-3 times, just trying to get an ETA or cause of the non-scheduling, so I can at least know... It is nice to know of the past issues and their being resolved or if I had a Ruby car why it got delayed. Let me know is all I ask... I get upset thinking if only I had ordered from a different dealer that had allocation, I could have my car now. That's a poor excuse. I understand a dealer not getting stock for that reason, but ordered a car with a deposit? I am very sure Ford has the supply chain business well figured out so they don't over stock parts. My dealer says every Energi (CMax or Fusion) is sold before it even hits the city limits. This tells me they aren't making enough for Texas. Perhaps there are parts with a massive lead time and Ford doesn't want to get stuck with them. Hopefully, at some point, they crank the spigot a half turn more before they start making 2014's in July. Should it come to it, I'm going to cancel my 2013 June 1st if there isn't one warming my buns by then & get in line for 2014... for at least a little while, I'm not waiting another 20 weeks after ordering to not even get scheduled. But, hey, at least they said so far I'd still get the $1500 + $750 off... /ever-hopeful Edited April 11, 2013 by shaggy314 Quote Link to comment Share on other sites More sharing options...
MamboFordo Posted April 12, 2013 Share Posted April 12, 2013 Tracking should be the easiest thing. Look on the window sticker and you see barcodes and qr codes. Open it up and look at some parts with the qr on it. Obviously Ford, like others, employ tracking for their benefit, so it isn't very hard to provide a web interface for that to customers. I have to think there are other reasons, which wouldn't make sense to us, why they don't do that. I think the dealers would need to get together and demand this gets implemented as a means of reducing the amount of time they have to spend tracking orders for customers. 1 Quote Link to comment Share on other sites More sharing options...
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