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Better way to track a factory order


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106 replies to this topic

#1 OFFLINE   rammer77

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Posted 26 April 2011 - 05:12 PM

It would be nice to see a more automated way to track a factory order. People are excited about their new factory order vehicle if there was a better tracking system, maybe even a system for seeing what stage their vehicle is at, without having to depend on other people. Just something to get the buyers more involved in the birth of their vehicle, that is if they are interested.
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#2 OFFLINE   Pete

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Posted 08 May 2011 - 07:45 AM

Yes, i would enjoy that.
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#3 OFFLINE   cobrajim

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Posted 08 May 2011 - 11:33 PM

yep sign me up!!!! :drop:

#4 OFFLINE   djdcz1

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Posted 09 May 2011 - 02:01 PM

I agree

#5 OFFLINE   firemedic3293

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Posted 10 May 2011 - 12:13 PM

please please please :hyper:

#6 OFFLINE   djdcz1

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Posted 10 May 2011 - 07:00 PM

This is a way to track your vehicle, but you need a VIN.

http://researchmania...yCarOrders.html

#7 OFFLINE   smittyclan

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Posted 15 May 2011 - 06:15 PM

Yes sign me up as well, the wait is killing me and so far the dealer is unable to get any information and it's going on 30 days

#8 OFFLINE   SteelCity

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Posted 18 May 2011 - 08:16 PM

Better yet, how about a web cam showing you vehicle as it moves down the line!

#9 OFFLINE   Pete

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Posted 26 May 2011 - 06:11 PM

This is a way to track your vehicle, but you need a VIN.

http://researchmania...yCarOrders.html

Gets you the window sticker.
Not exactly what the original poster means by tracking a vehicle.
"Those who give up their liberty for more security neither deserve liberty nor security." Benjamin Franklin
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#10 OFFLINE   Pete

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Posted 26 May 2011 - 06:22 PM

In principal, having cam's all over a plant to follow your car sounds awesome.
However workers in general would not be in favor of being on camera all day long. Although they could place them where no workers would be in the picture. Should be doable. All you would need is a rotation number. As it is, ford knows exactly where each unit is at any given time.
I like the idea.....i would have to take the day off work so i can follow my car online.
That would be a first in the auto-industry.......it definitely would be to ford's advantage.
Opps......gotta get past the bean counters as that would take a bit of $$$.....
"Those who give up their liberty for more security neither deserve liberty nor security." Benjamin Franklin
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#11 OFFLINE   Awbaker77

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Posted 26 May 2011 - 07:28 PM

Gets you the window sticker.
Not exactly what the original poster means by tracking a vehicle.

At least it explained about the build date on the window sticker.
I now know that mine should have been built today!

#12 OFFLINE   Pete

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Posted 27 May 2011 - 06:30 AM

At least it explained about the build date on the window sticker.
I now know that mine should have been built today!

Right....better then nothing, but ford could do better.
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#13 OFFLINE   xargos

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Posted 03 June 2011 - 10:40 AM

At least it explained about the build date on the window sticker.
I now know that mine should have been built today!


The problem is that there are different versions of the window sticker depending on the model. The Fiesta, for example, doesn't seem to show a build date on the sticker. I've looked for the information both on the window sticker for a Fiesta already on a dealer's lot and on the sticker for the one I ordered, and neither seems to have a build date.

Given how pretty much everything shipped can be tracked these days, you would think that Ford would at least have an official consumer facing site to show when their vehicle is completed, put on a train, gets off a train, etc...

#14 OFFLINE   radication

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Posted 04 June 2011 - 09:40 PM

I agree - if Dominos can provide tracking for my pizza from order to delivery, Ford should be able to do the same with factory orders

#15 OFFLINE   jgretch44

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Posted 24 August 2011 - 03:37 PM

I agree, it seems like an easy enough system. If the phone system is automated, couldn't they do the same for the interweb?

#16 OFFLINE   bkoester

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Posted 26 August 2011 - 08:15 PM

I agree - if Dominos can provide tracking for my pizza from order to delivery, Ford should be able to do the same with factory orders


And better yet, they could deliver your car in 30 minutes or less:)

#17 OFFLINE   geost1

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Posted 13 September 2011 - 12:22 AM

And better yet, they could deliver your car in 30 minutes or less:)

Or it's free... :rockon:

Seriously, if Amazon can provide up to date order information and tracking on a $20 book why can't Ford do so with a $20,000 car? A simple automated website that could just provide the following milestones would be awesome:

- Date the Window Sticker is available for download, along with a link to do so
- Date the vehicle is scheduled to be built
- Date the vehicle is completely built and/or released from the factory
- Date the vehicle is scheduled to arrive at the dealership (ETA)

The Ford customer service people are great but a website that could provide this info, without having to call and give someone all your personal info every time, would be a lot better. Unlike my book example above, there are certain things that need to be taken care of when buying a car. So this system would be a great planning tool for those of use that ordered vehicles to know when to arrange for financing and insurance. That way after a 2-3 month wait you don't have to waste any time sitting on a dealer lot once the car comes in waiting for the loan to get approved.
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#18 OFFLINE   jgretch44

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Posted 13 September 2011 - 12:28 PM

I completely agree. I think it would make for happier customers that call and bother their dealers far less often!

#19 OFFLINE   brianinswfla

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Posted 29 September 2011 - 12:15 PM

Having just ordered a new Mustang I can certainly get on board with this idea. I can see at least one potential customer service issue though. Assuming that an auto plant is similar to some of the other industrial facilities I work in a schedule is just a suggestion. Many things can cause problems with production and delays are inevitable. Once you give a customer a build date/ETA or whatever any delay is going to become a big deal. There are ways to address these issues but I am sure that has to factor into why they don't already make this easier. It has the potential to be a customer service nightmare.

#20 OFFLINE   apu

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Posted 01 October 2011 - 08:53 PM

Many things can cause problems with production and delays are inevitable. Once you give a customer a build date/ETA or whatever any delay is going to become a big deal.


Orders from Amazon, or FedEx packages, or anything else you can track have delays too. But any information makes the purchaser feel like he/she is informed and involved instead of feeling like they sent in their money and now are just waiting for the Publishers Clearinghouse van to pull up any day now.

And the info we want is already available to the dealers via a website, correct? So they just need to build one page that asks for some basic info specific to the one order the customer cares about so someone cannot sit there all day querying VIN after VIN to find out how well/poorly Ford is doing in fulfilling orders. Perhaps VIN and dealer ZIP Code? Easy for the customer to have but hard to randomly guess the right combinations?