1.) I request that you subscribe to this thread if you haven't already. Click the little button at the top that says "Watch topic". That way I'll get no frantic responses from any of you that don't keep up with this and ask me a million requests when I am gone or on vacation that I have already said I won't be available. You will be automatically notified as long as you have your forum / board settings set up properly.
2.) There are a number of you that have come to this forum for only the purpose of tracking and have in a sense spammed the forums with silly banter in order to fluff up your post count to get in here and demand some tracking action. I would think that if tracking was that important, many of those of you would have read my rules and responded accordingly. I know how you feel ... it is just like Terms of Service agreements or software piracy acknowledgments - you know, those agreements in software programs that scroll on forever that those people ask you to read, but you don't and you just click "agree" anyway to get to quickly click on the next prompt. Humor me and read each and every rule. I ask for a reason and there are so many rule breakers I'm close to my wits end with a lot of you. The rules are here to assist me in helping you - that is it.
3.) If you break a rule, I am no longer going to give you a kind reminder. I am simply just going to ignore your request. If you find you are being ignored, then you did something wrong. Figure it out. Re-read the rules you were supposed to have read in the first place. Then, once you are ready to comply properly, you can re-bump your thread properly. I am not going to respond until you do.
4.) I am sorry, but some of you are taking extreme advantage of my generosity and this free service I offer on my own time. Those that do are ruining it for everyone else. From now on: Absolutely no more than ONE (1) update per tracking thread, per week. I don't care if you are in the process of shipping, or have started production. You plan it out when you want to hear from me, but no more than once per week. I don't care if your lease is expiring and you need to know tracking info so you aren't left without a vehicle. Get a clue - If you are to the point where you need to know where your vehicle is in production because you may/will be left without a vehicle to drive - you have definitely already screwed up and have extremely poor planning that even I can't help you with.
5.) All PMs asking about information or updates will be deleted no questions asked. I thought this was clear, but apparently it is not. I don't care if you can't figure out how to post in this forum. No PM's about updates, period!
6.) I am not ignoring you, but at the same time I am not baby sitting your vehicle tracking either. If you want an update, bump your thread. If I haven't gotten to it in a few days, please re-bump - it may have fallen off my list of new updated topics.
7.) If you start to become annoying by wanting timely minute-by-minute updates of any fart that happened during your production run or shipment - please stop posting and see your dealer. I am not a service, I do this in what little free time I have because I want to. Please don't make me not want to do this anymore. If you respect my free time, I'll respect your request - it is pretty simple. You don't own me and I don't have to respond.
8.) I have to be at work to do this and I'll typically handle most requests in the morning. Don't ask me for a weekend update because you won't get it.
9.) If I have previously given you an update and in that update there was a specific date listed of something to happen next in the production run, please don't ask me for any more updates until that date has passed. I waste a ton of time with folks wanting updates to production dates I have given you when that date hasn't even happened yet - there won't be any changes. Please be smart about it.
10.) I am not the plant, delivery system, production scheduler or your dealership. Don't ask me to estimate any type of dates or time frame for you, or why things are such and such or taking so long. I can't and won't. There are a million and one variables in what happens with your order - things take as long as they take.
11.) I provide vehicle locator updates - status updates that can be found in your vehicle visibility report. That is it. Don't ask me to provide you with anything other than that, i.e.: no build sheets, window stickers, production schedules, etc. You can look up your own window stickers.
12.) Do not make multiple threads for updates. Stick to one thread per VIN / Dealer Code-Order Number for updates. You want to follow a second car you have ordered, make a new thread for that vehicle. Repeat, do not make multiple threads for the same vehicle - even if you've provided incorrect information the first time. Just correct your mis-information in an update to your thread. I will get sick of figuring out which one I need to respond to and just not respond to any of your threads.
13.) I am a human, not an internet robot. I appreciate civility and I enjoy pleases and thank yous. However, please keep the extra chitchat outside of tracking info to a minimum because it helps me sort through threads I haven't upated yet and ones I have.
14.) I do not want anything in return for this. However, after all this work for you, my only payoffs are, 1 - knowing you are happy, and 2 - seeing that final picture of the vehicle I helped you follow for weeks on end. Please don't forget the photo. I love that.
15.) I need a valid VIN, or dealer code and order number to track your order. Please quadruple check the numbers you provide me. I know they are a long string of numbers and letters, but reporting those numbers right the first time will makes us both happier.
16.) When you bump your threads looking for more info, please repost your VIN (or Dealer Codes and Order Number) within your bump.
17.) Do not come here looking for information if you don't have either a VIN or proper, correct Dealer Code AND Order Number. Don't try to give me a Dealer Code with your vehicle description and expect me to find your vehicle. In most cases it is a needle in a haystack. Without both - forget it. If you have your DORA, the Dealer Code and Order Number are both on there, do me a favor and give me both or forget it. Also know this, most dealerships order multiple vehicles -even different types, under the same Order Number, so I will need a description of your vehicle along with your Dealer Code AND Order Number - such as: type, engine, trans, body style, that is it. Don't give me packages or trim levels, those things don't mean squat to me and are not listed in the Visibility Report as trim levels, just a laundry list of options.
18.) I am only a partial admin on this sub-forum, I have no control over how it works and how you get here. I can organize threads, delete some junk and close topics, but I am mostly just a user like the rest of you. Forget all the conspiracy theories of what I am doing to you in why you can't post here or your threads disappearing or whatever related to how the forum works, it is just all B.S..
19.) If I give you a status and it is Unscheduled-Clean, that means you have a successful order in the system and it isn't scheduled (and who the hell knows when it will be - not me). There are a multitude of reasons something doesn't go right from that status to the line. It has to do with production schedules, plant availability, ordering priority numbers, where you live and that region / dealerships specific allowed allocation segments for that vehicle. I have seen Unscheduled-Clean status stay that way for weeks and weeks on end - even as long as 6 months depending on the availability of what you are ordering and speed of the plant, etc. etc. If I give you an update with that status, stop bothering me every other day for an update you won't get. From now on, when you are Unscheduled-Clean, I will provide updates no sooner than every two weeks, providing you bump your threads. IF you are upset about your vehicle being Unscheduled-Clean for an extended period, you need to work with your salesperson to try to adjust your order priority or find out what period your allocation unit is limited to.
20.) Enjoy yourself. If these updates start making you angry or hostile, or your attitude is making me angry or hostile, please go elsewhere and blow off some steam.
Thanks as always. Any comments will be deleted.
Edited by cyberdman, 31 March 2011 - 06:14 AM.