mkxnsap Posted January 5, 2010 Share Posted January 5, 2010 Yesterday late afternoon, I left a message for Ford Customer Care to please call me back with an update.They called this morning about 9:AM to tell me that my Flex is on a truck and on its way. I'm not holding my breath, but I think I can see some light at the end of the tunnel. Congrats! May I ask how you escalated it with CS? Every time I call they are clueless and don't offer to find out anything else... Link to comment Share on other sites More sharing options...
seafur Posted January 5, 2010 Share Posted January 5, 2010 This is what I know about those vehicles MKT 2LMHJ5AT2ABJ17021 FLEX 2FMHK6DT4ABA77051 FLEX LTD EB 2FMHK6DT5ABA73879 The PTU's were replaced on all these vehicles and still at the plant . Thanks for the update Topgun. (FLEX LTD EB 2FMHK6DT5ABA73879) I called Ford CS today and they were of no help again! They put me on hold, then called my dealer which has no information, once again deferring the issue back and forth between ford and the dealer. I starting to think that Ford's CS department's actual abbreviation meaning is for something totally different!!! Why can't Ford just tell me when my vehicle ships or with some accuracy give me a delivery date? Link to comment Share on other sites More sharing options...
mkxnsap Posted January 5, 2010 Share Posted January 5, 2010 Just called CS, my MKT has shipped and is out of Oakville!! It's crossing the US boarder this afternoon! WOOT! Link to comment Share on other sites More sharing options...
jrys Posted January 6, 2010 Author Share Posted January 6, 2010 Once again my Flex is sitting in a lot. It is now in the Supreme Auto Transport depot in Niagara Falls, NY. I spoke to a dispatcher at Supreme and he said he hopes to get it out of there by the end of the week. I hope he is talking about this week. I wonder if it will have to make any more transfers or if it will come here to Long Island, NY in one shot. Link to comment Share on other sites More sharing options...
mkxnsap Posted January 6, 2010 Share Posted January 6, 2010 Once again my Flex is sitting in a lot. It is now in the Supreme Auto Transport depot in Niagara Falls, NY.I spoke to a dispatcher at Supreme and he said he hopes to get it out of there by the end of the week. I hope he is talking about this week. I wonder if it will have to make any more transfers or if it will come here to Long Island, NY in one shot. Ugh. I just talked to CS and my MKT is riding the train through Michigan today. No ETA date though. At least it's in the US finally.... Link to comment Share on other sites More sharing options...
wchain Posted January 6, 2010 Share Posted January 6, 2010 I found out that only AWD Flex and MKT had this stop ship. Back in late November it was discovered a part was failing under hard acceleration with turning. Seems this issue has been fixed and those vehicles were repaired..... Link to comment Share on other sites More sharing options...
jrys Posted January 6, 2010 Author Share Posted January 6, 2010 (edited) I found out that only AWD Flex and MKT had this stop ship. Back in late November it was discovered a part was failing under hard acceleration with turning. Seems this issue has been fixed and those vehicles were repaired..... Yes, What I'm told is that they had to replace the PTO (power transfer unit) on 750 AWD vehicles assembled in the Oakville Plant since 12/2/2009. My Flex has been done and released to Transport, I don't know how many of the 750 have had the PTO replaced already. Edited January 7, 2010 by jrys Link to comment Share on other sites More sharing options...
jrys Posted January 8, 2010 Author Share Posted January 8, 2010 Once again my Flex is sitting in a lot. It is now in the Supreme Auto Transport depot in Niagara Falls, NY.I spoke to a dispatcher at Supreme and he said he hopes to get it out of there by the end of the week. I hope he is talking about this week. I wonder if it will have to make any more transfers or if it will come here to Long Island, NY in one shot. I think my Flex hooked up with a Super Duty in the Supreme Auto Transport depot in Niagara Falls and they are still on their Honeymoon. Link to comment Share on other sites More sharing options...
mkxnsap Posted January 8, 2010 Share Posted January 8, 2010 I think my Flex hooked up with a Super Duty in the Supreme Auto Transport depot in Niagara Falls and they are still on their Honeymoon. Well that's lame. Where are you located? At last check my MKT was in Oakwood, MI and had boarded a train to somewhere else (I assume Chicago). It hasn't stopped more than a few minutes since it hit the rails (not to rub it in!). Hopefully yours moves soon!! Link to comment Share on other sites More sharing options...
jrys Posted January 8, 2010 Author Share Posted January 8, 2010 Well that's lame. Where are you located? At last check my MKT was in Oakwood, MI and had boarded a train to somewhere else (I assume Chicago). It hasn't stopped more than a few minutes since it hit the rails (not to rub it in!). Hopefully yours moves soon!! I'm in Long Island, NY Link to comment Share on other sites More sharing options...
seafur Posted January 11, 2010 Share Posted January 11, 2010 This is what I know about those vehicles MKT 2LMHJ5AT2ABJ17021 FLEX 2FMHK6DT4ABA77051 FLEX LTD EB 2FMHK6DT5ABA73879 The PTU's were replaced on all these vehicles and still at the plant . To Topgun or anyone else: Could you confirm or find out when my FLEX LTD EB (2FMHK6DT5ABA73879) is released and shipped? Then it takes at least 3 weeks by train to reach Vancouver. Ford & my dealer are unable or are unwilling to help! Thank you in advance! Al Link to comment Share on other sites More sharing options...
jrys Posted January 11, 2010 Author Share Posted January 11, 2010 (edited) I think my Flex hooked up with a Super Duty in the Supreme Auto Transport depot in Niagara Falls and they are still on their Honeymoon. As of today My Flex is still on it's Honeymoon, at the Supreme Auto Transport depot in Niagara Falls, NY. Ordered 10/28/2009 Built 12/2/2009 Left Oakville Plant 1/5/2010 Arrive at Selling Dealer ??? Edited January 11, 2010 by jrys Link to comment Share on other sites More sharing options...
mkxnsap Posted January 14, 2010 Share Posted January 14, 2010 Picked up the MKT this afternoon! Wonderful vehicle, love it. I hope your Flex leaves the depot soon, that is completely ridiculous!! Link to comment Share on other sites More sharing options...
jrys Posted January 14, 2010 Author Share Posted January 14, 2010 It arrived at my Dealer this morning 1/13/2010. Just to rub salt in the wound, they said that normally I could of picked it up today, but since the only guy in the entire Dealership that can do the paper work will not be in all day I can't. So I am going to go get it tomorrow at 12:Noon. I was going to give them a shot at meeting the online price for the extended warranty, but after this I will buy it from fordwarrantys.com and save the $177. in sales tax on the ESP. Link to comment Share on other sites More sharing options...
seafur Posted January 22, 2010 Share Posted January 22, 2010 It finally arrived! My Flex LTD EB ordered on Sept 8th is now safely in my garage. I love it, so I guess the wait was worth it! Cinnamon with White Roof . Link to comment Share on other sites More sharing options...
wchain Posted January 22, 2010 Share Posted January 22, 2010 Congrats! Pics? Link to comment Share on other sites More sharing options...
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