Jump to content

Custom Search






Welcome to Blue Oval Forums


Sign In  Log in with Facebook

Create Account
Welcome to Blue Oval Forums.  LIke most online communities, you must first register to create topics and post replies.
Registration is a quick and easy process and only takes a minute.  Be apart of Blue Oval Forums by signing in or creating an account.
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album and post images
  • Use the Shout feature and more. . .
 
Guest Message by DevFuse

Photo
- - - - -

2008 Escape - Transmission Cooler Failure


  • Please log in to reply
46 replies to this topic

#1 OFFLINE   antonin

antonin

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 20-April 08

Posted 20 April 2008 - 06:35 AM

A week ago, my 2008 Escape Limited developed a serious fluid leak, which my dealer diagnosed as a failed transmission fluid cooler.

Apparently, a TSB exists where this failure can occur due to "extreme temperature change".

I am now told that a special bolt is required to fasten the new cooler to the vehicle, and it will take several weeks for this item to arrive, although the order is in emergency status.

A couple of questions to the group...

- How common is this cooler failure?

- Is it reasonable to have to wait several weeks to ship a simple bolt? Could they not ship one from the factory where the Escape is manufactured?

This has been my first domestic vehicle purchase - most of my previous vehicles have been Hondas.
While parts are more expensive on Hondas, I don't remember ever having to endure such a long wait.







Lose this advertisement by becoming a member. Click here to create a free account.

#2 OFFLINE   nelsonmx

nelsonmx

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 13-May 09

Posted 13 May 2009 - 09:13 AM

A week ago, my 2008 Escape Limited developed a serious fluid leak, which my dealer diagnosed as a failed transmission fluid cooler.

Apparently, a TSB exists where this failure can occur due to "extreme temperature change".

I am now told that a special bolt is required to fasten the new cooler to the vehicle, and it will take several weeks for this item to arrive, although the order is in emergency status.

A couple of questions to the group...

- How common is this cooler failure?

- Is it reasonable to have to wait several weeks to ship a simple bolt? Could they not ship one from the factory where the Escape is manufactured?

This has been my first domestic vehicle purchase - most of my previous vehicles have been Hondas.
While parts are more expensive on Hondas, I don't remember ever having to endure such a long wait.


I just had mine replaced yesterday. They did not say anything about a special bolt and it was done in about 3 hours. As soon as I mentioned it the mechanic seemed to know exactly what the issue was?

#3 OFFLINE   wptski

wptski

    New BON Member

  • Blue Oval Member
  • Pip
  • 208 posts
  • Joined 14-December 08
  • Gender:Male
  • Location:Michigan

Posted 13 May 2009 - 01:20 PM

Parts for service are one thing and parts for assembly are another. The bolt may come with a assembled part too.
Bill

09 Ford Escape Limited, 3.0L, 4WD, AdvanceTrac

#4 OFFLINE   eheaser

eheaser

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 17-June 09

Posted 17 June 2009 - 03:54 PM

A week ago, my 2008 Escape Limited developed a serious fluid leak, which my dealer diagnosed as a failed transmission fluid cooler.

Apparently, a TSB exists where this failure can occur due to "extreme temperature change".

I am now told that a special bolt is required to fasten the new cooler to the vehicle, and it will take several weeks for this item to arrive, although the order is in emergency status.

A couple of questions to the group...

- How common is this cooler failure?

- Is it reasonable to have to wait several weeks to ship a simple bolt? Could they not ship one from the factory where the Escape is manufactured?

This has been my first domestic vehicle purchase - most of my previous vehicles have been Hondas.
While parts are more expensive on Hondas, I don't remember ever having to endure such a long wait.



#5 OFFLINE   eheaser

eheaser

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 17-June 09

Posted 17 June 2009 - 03:59 PM

I to had a 2008 Ford escape, it had 42000 mile on it, took it to ford, to bad i didnt have ext warrenty they said, never seen this problem, talked to ser manager at Dahl Ford and he said they get 10 of those a week, all leak at same spot, and new ones are designed differently ( go figure) they wanted 650.00 to repair it, I had it done at a private shop and contacted them again and they said I should have waited and contacted them again, no money back, because I didnt wait, we NEEDED the car and I got it done for 475.00. I'll never buy a ford again

#6 OFFLINE   baggs32

baggs32

    New BON Member

  • Blue Oval Member
  • Pip
  • 244 posts
  • Joined 20-April 07

Posted 18 June 2009 - 12:01 PM

I to had a 2008 Ford escape, it had 42000 mile on it, took it to ford, to bad i didnt have ext warrenty they said, never seen this problem, talked to ser manager at Dahl Ford and he said they get 10 of those a week, all leak at same spot, and new ones are designed differently ( go figure) they wanted 650.00 to repair it, I had it done at a private shop and contacted them again and they said I should have waited and contacted them again, no money back, because I didnt wait, we NEEDED the car and I got it done for 475.00. I'll never buy a ford again


Something's not right about your story. Since July of 2006 all Ford, Mercury, and Lincoln vehicles have been covered by a 5 year/60,000 powertrain warranty. Since your 2008 Escape was bought after July of 2006, has less than 60,000 miles on it, is less than 5 years old, and had a powertrain related problem you should have been covered under warranty for that repair at any FML dealer's service dept.

Care to elaborate a little more?

#7 OFFLINE   97svtgoin05gt

97svtgoin05gt

    Blue Oval Member

  • Blue Oval Member
  • PipPip
  • 1,456 posts
  • Joined 28-February 07
  • Gender:Male
  • Current Vehicle:2013 Focus ST
  • Location:New Jersey
  • Interests:Cars, Xbox 360 (Halo) music, others

Posted 27 July 2009 - 02:17 PM

2 or 3 oil changes ago I was told I had a fairly serious transmission leak going on and I was a quart low on trans fluid. I had them refill the trans and contacted service immediately. It turned out to be the trans cooler like others here have stated. The irritating thing about this story was that I had the vehicle in about a month or so prior to this complaining about the vehicles shift paterns. I felt it just wasn't acting right. I know the 4 speed in the earlier 3.0s wasn't exactly the most graceful tranny but it seemed to be acting even more strange. The dealership apparently didn't do a very thorough diagnosis because if they had, they'd have caught that leak at that time. It was fixed under warranty and I've not had issues since. My only concern is did I do damage running that trans a quart low for a while. I surely hope not.

Edited by 97svtgoin05gt, 27 July 2009 - 02:18 PM.

Lifetime Ford Customer

Current Cars:

2013 Tuxedo Black Focus ST
2012 Tuxedo Black Focus SEL 5 Door Hatch

Past Cars:

1978 Mustang Cobra II
1982 Capri RS V-8
1985 Escort GT
1986 Mustang GT
1993 Probe GT
1994 Explorer XLT
2001 Escape XLT

2008 Escape Limited
1997 Mustang GT Convertable
1997 Mustang Cobra Convertible

2005 Mustang GT


2002 Mazda 6S
199X Mazda Protege' 323 ( can't remember the exact year)
1993 Mazda 626 ES (posessed car from hell)
2000 BMW 323i
2001 Mercury Cougar v-6
 


#8 OFFLINE   Hebitchmanslapper

Hebitchmanslapper

    New BON Member

  • Blue Oval Member
  • Pip
  • 179 posts
  • Joined 13-August 06
  • Gender:Male
  • Location:Ann Arbor Michigan

Posted 11 September 2009 - 01:17 AM

2 or 3 oil changes ago I was told I had a fairly serious transmission leak going on and I was a quart low on trans fluid. I had them refill the trans and contacted service immediately. It turned out to be the trans cooler like others here have stated. The irritating thing about this story was that I had the vehicle in about a month or so prior to this complaining about the vehicles shift paterns. I felt it just wasn't acting right. I know the 4 speed in the earlier 3.0s wasn't exactly the most graceful tranny but it seemed to be acting even more strange. The dealership apparently didn't do a very thorough diagnosis because if they had, they'd have caught that leak at that time. It was fixed under warranty and I've not had issues since. My only concern is did I do damage running that trans a quart low for a while. I surely hope not.


I just noticed the same leak under my '08 Escape as well. It has been shifting funny too. I looked at my miles after I read your post and I'm about 1k miles from being out of warranty. If you are in SE Michigan, what dealer did you take your vehicle to? Thanks
"Character may be manifested in the great moments, but it is made in the small ones." - Phillips Brooks

#9 OFFLINE   Petrocci

Petrocci

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 25-September 09

Posted 25 September 2009 - 02:50 PM

I just had my 08 Escape repaired in the Kansas City area for the same failure. In my line of work, I come into contact with service managers from Ford regularly. I was told this is a common occurrence with the 2008 Escape, three different shops claim they perform up to 3 repairs a week. I talked to Ford Customer Service about an hour about issue and requested that they repair the defective designed part at their cost. I'm 6k out of warranty. They refused stating the 08-5-7 Bulletin was only to repair if under the 36k warranty period.

My SM told me today that if enough people complaint about it, Ford may issue a recall and the reimburse all owners that make a claim. It is clearly a design flaw in the part, as the cooler design was changed. Check your mileage and have Ford check this under the 08-5-7 paperwork, otherwise the repair is $700.

#10 OFFLINE   tcapitated

tcapitated

    New BON Member

  • Blue Oval Member
  • Pip
  • 42 posts
  • Joined 25-May 08
  • Gender:Male
  • Current Vehicle:Lincoln ls
  • Location:MN

Posted 26 September 2009 - 06:13 PM

When I had this issue with my 08 mariner the sevice guy got the job done for $50 and the dealership picked up the rest of the tab.

#11 OFFLINE   atomaro

atomaro

    Hey man...

  • Blue Oval Member
  • PipPip
  • 1,253 posts
  • Joined 10-January 07
  • Gender:Male
  • Location:NJ

Posted 27 September 2009 - 08:24 AM

This has been my first domestic vehicle purchase - most of my previous vehicles have been Hondas.
While parts are more expensive on Hondas, I don't remember ever having to endure such a long wait.



This is not just limited to domestic vehicles. My sister took her 2009 (18,000 miles)Toyota Hylander back to Toyota on a Friday because one of the CV boots was torn or ripped. Toyota kept her vehicle until the following Thursday because the boot had to ordered.

Never mind I could have have the boot delivered the same day from NAPA...and installed in half an hour...they had 5 in stock.
Let me tell you what Melba Toast is packin' right here, all right. We got 4:11 Positrac outback, 750 double pumper, Edelbrock intake, bored over 30, 11 to 1 pop-up pistons, turbo-jet 390 horsepower. We're talkin' some f^ckin' muscle.

#12 OFFLINE   T'Cal

T'Cal

    New BON Member

  • Blue Oval Member
  • Pip
  • 322 posts
  • Joined 11-January 09
  • Gender:Male
  • Location:Chicago

Posted 30 September 2009 - 10:23 PM

My wife's 08 Mariner developed a trans leak as well. She took it in and, like the other poster said, the service writer knew exactly what the problem was. Had she come in a bit earlier, instead of at 5pm, she could've gotten it back that evening since she was told they stock this part due to the high frequency of its failure, she was told.
Whatever doesn't kill you only makes you...stranger!

#13 OFFLINE   amacalla

amacalla

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 09-November 09

Posted 09 November 2009 - 01:41 PM

I just got back from my dealership. My 2008 Escape has 38,000 miles on it - the bumper to bumper warranty expired at 36,000. My transmission cooler/ac condenser is leaking and I was quoted $720 to fix it-while it would have been fully covered 2,000 miles ago. I've called Ford and they filed my complaint and said they'd research it and get back to me. In the mean time, I was told to check my transmission fluid often and top it off, because it's leaking rather quickly. Unless they surprise me and attempt to help cover the charges, this will be the first and last Ford I ever own.
I'm just shocked that so many people are having this same problem, yet they have not issued a recall. :rant:

#14 OFFLINE   escape08

escape08

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 14-November 09

Posted 14 November 2009 - 09:42 AM

I just got back from my dealership. My 2008 Escape has 38,000 miles on it - the bumper to bumper warranty expired at 36,000. My transmission cooler/ac condenser is leaking and I was quoted $720 to fix it-while it would have been fully covered 2,000 miles ago. I've called Ford and they filed my complaint and said they'd research it and get back to me. In the mean time, I was told to check my transmission fluid often and top it off, because it's leaking rather quickly. Unless they surprise me and attempt to help cover the charges, this will be the first and last Ford I ever own.
I'm just shocked that so many people are having this same problem, yet they have not issued a recall. :rant:




I also just got back from my dealership. It's the second time that the cooler has failed. Once when the Escape was 11 months old and had about 17,000 miles on it. Now it's 2 1/2 and about 47750 miles and the same leak has occurred. Now, of course they don't want to cover it and are quoting me a $800 repair bill. Can't believe that this part would fail twice and Ford acts as if nothing is wrong. I went to a former ford dealer and they told me that the part number for the cooler has changed and that indicated a modification has occurred. If the part has changed (not sure if it's true) then Ford knows there is a problem and they have changed it or gone to a different vendor to get better parts. So why not cover this. Even if they would just cover the cost of the part, that would be a start to taking care of their customers .... It really shouldn't even be an expense to the dealer either. If they have a defective part, it should be Ford themselves covering it.

#15 OFFLINE   crazydog

crazydog

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 19-November 09

Posted 19 November 2009 - 06:26 PM

I have a 2008 Ford Escape, 46,000 miles - just found out about this transmission leak. Have been to dealership and called Ford Motor Co twice and the most they will do is knock $120 off the $611 they are charging to fix this. I could get it fixed for less elsewhere but am going to pursue compensation so want to make sure it's done by an authorized Ford dealer. Everyone I've spoken to (two dealerships and one chain repair shop) know what it is and say they do this repair on a routine basis to the '08 Escapes. So it's obviously a flaw. It appears that the service bulletin on this was issued well before my 36/36 warranty expired, but now it's too late. As it stands now, Ford refuses to cover this under the powertrain warranty. We have always been Ford buyers (5 new Fords in last five years) but this is the last.

#16 OFFLINE   gypsyone41

gypsyone41

    New BON Member

  • Blue Oval Member
  • Pip
  • 3 posts
  • Joined 30-November 09

Posted 30 November 2009 - 05:58 PM

I have a 2008 Ford Escape, 46,000 miles - just found out about this transmission leak. Have been to dealership and called Ford Motor Co twice and the most they will do is knock $120 off the $611 they are charging to fix this. I could get it fixed for less elsewhere but am going to pursue compensation so want to make sure it's done by an authorized Ford dealer. Everyone I've spoken to (two dealerships and one chain repair shop) know what it is and say they do this repair on a routine basis to the '08 Escapes. So it's obviously a flaw. It appears that the service bulletin on this was issued well before my 36/36 warranty expired, but now it's too late. As it stands now, Ford refuses to cover this under the powertrain warranty. We have always been Ford buyers (5 new Fords in last five years) but this is the last.


It appears that they FORD considers this part of the A/C not the Powertrain...hince..NOT COVERED. I just found transmission fluid all over my drive @ 15000mi and it is the cooler. I have been to 5 shops with slipping and loud humming coming from the what seemed to be the brakes while in gear. No one figured this out until the large puddle of fluid. So sorry.......

#17 OFFLINE   gypsyone41

gypsyone41

    New BON Member

  • Blue Oval Member
  • Pip
  • 3 posts
  • Joined 30-November 09

Posted 30 November 2009 - 06:03 PM

Something's not right about your story. Since July of 2006 all Ford, Mercury, and Lincoln vehicles have been covered by a 5 year/60,000 powertrain warranty. Since your 2008 Escape was bought after July of 2006, has less than 60,000 miles on it, is less than 5 years old, and had a powertrain related problem you should have been covered under warranty for that repair at any FML dealer's service dept.

Care to elaborate a little more?


It appears that they FORD considers this part of the A/C not the Powertrain...hince..NOT COVERED. I just found transmission fluid all over my drive @ 15000mi and it is the cooler. I have been to 5 shops with slipping and loud humming coming from the what seemed to be the brakes while in gear. No one figured this out until the large puddle of fluid. So sorry.......

#18 OFFLINE   elgino26

elgino26

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 21-December 09

Posted 21 December 2009 - 09:50 PM

Ha. Ha. 44K and the same leak that everyone else has seen (it is exactly where the youtube video about this problem shows it to be). I added a little fluid and got it into the shop today.

Has anyone had any luck with their extended warranties? I have a Zurich Standard option which includes internal transmission and powertrain parts (NOT external) but, I am also covered for my a/c condensor, compressor, evaporator, plus a few other parts.

My dealership in So. Maine has said the Transmission Cooler was not covered under the powertrain/trans warranties, but he didn't discuss the a/c coverage - anyone?

Thanks to everyone that has already posted. I will be sure to reply once I have answers after the service (they have quoted me $825 to do the work).

#19 OFFLINE   monroe

monroe

    New BON Member

  • Blue Oval Member
  • Pip
  • 2 posts
  • Joined 15-January 07

Posted 05 January 2010 - 04:26 PM

I have the same problem with my 2008 Escape. I went to 2 dealers yesterday and they knew exactly what the issue was before they even opened the hood. I have been on the phone with Ford Customer Service twice and they stated Ford does not consider this a problem and the TSB that was issued was for dealers only to fix the problem. Southgate Ford told me that they can't keep the replacement part in stock because they have been fixing so many of these. Southgate, Gorno and Crest Ford have stated to me that this should be a recall because most of the 2008 models have this problem. I have contacted channel 4 and filed a complaint with the NHTSA today. FYI- the best price I have so far is $625 from Crest Ford

#20 OFFLINE   KvnLynch

KvnLynch

    New BON Member

  • Blue Oval Member
  • Pip
  • 1 posts
  • Joined 07-January 10

Posted 08 January 2010 - 11:04 AM

I too have just experienced the same problem. My 2008 Ford (quality is Job 1) Escape developed a leaky Trans air cooler at 37,800 miles. I didn't find this forum until after the fact so I was shocked to learn from my dealer that this part wasn't covered under the Powertrain warranty. Since this part is an integral part of the transmission system it seemed logical to me that it should be covered as part of the transmission that is covered under the Powertrain warranty. Of course my logic is different than Fords.

I buy new cars (own 2 Escapes) and service them regularly at the dealership in order to avoid potential costly and unexpected repairs that could result from buying used. The car is 18 months old and has not been subjected to abuse. It seems that due to the parts poor quality, there was nothing I could have done to prevent this from occurring. I am being penalized for Fords lack of quality control. There is a known issue with the part as evidenced by the TSB. This part needs a recall. This part directly influences the performance of the transmission. In my case, I noticed the problem because my transmission slipped as I was merging onto a highway. The lack of power and acceleration almost caused my vehicle to be rear ended. I would argue that there is also a safety issue at stake with this part.

The total cost of repair was around $1000. The repair cost included a trans flush which was recommended by the dealer. So far, I have received no help from Ford Customer Care who just bounced my complaint back to the Service manager. The Service manager was just following Ford policy when he made the decision not to cover this under warranty or use his Customer Loyalty Budget (if this exists) to help cover any cost of the repair....that's why I called Customer Care to begin with....because there is a problem (in my opinion) with Fords policy....not a problem with the way the service manager handled it. This has been a very frustrating experience that will be in the back of my mind when it comes time to replace my older (2001) Escape.