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Guest Message by DevFuse

- - - - -

Easy fix for when Sync stops working with USB drive.

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12 replies to this topic

#1 OFFLINE   gmunson


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Posted 27 February 2008 - 01:55 PM

I don't know if this has been posted elsewhere, but I couldn't find it when I needed it, so I figured I'd post. If you don't want the story, the quick solution is at the bottom.

So, I had a nice, shiny new '08 Edge with the Sync system. I bought a USB thumb drive on which to store all of my music so I don't have to drag my ipod in and out of the car. I loaded up my music, plugged it in, and it worked like clockwork.

Then, a couple days later, it stopped. The voice commands still worked, indexing was working fine, the radio even showed that it was playing my songs with the timer ticking away. But, there was no sound. After I tried everything I could think of (master reset on sync, re-formatting the usb drive, testing it with my ipod- which worked perfectly, testing the usb drive on my computer - which also worked perfectly, etc.) I gave up and called tech support. They told me that it was a known issue (phew), and I would have to take my car into the dealership to have them pull a fuse and replace it. They wouldn't tell me which fuse, or where to find it.

Well, not wanting to take an hour out of my day for a simple problem, I cracked open the instruction manual. It lists fuse #3 (I think 15mA) for Sync. I opened up the fuse box, pulled that fuse, but it was fine. I popped it back in, and figured I'd give it a shot anyway. It WORKED PERFECTLY! It's been a couple days now, and I haven't had another problem.


1. Remove fuse box trim cover (inside the car, just in front of the driver side door, next to the parking brake), by sliding the unlock lever to the right, and then pulling the cover off. (Grab it from the top and pull toward you).

2. Remove the fuse box cover (yeah, there's another one). Squeeze the two latches on either side of the box (hard) and pull off.

3. Locate the proper fuse on the LEFT-MOST COLUMN, THIRD FUSE FROM THE TOP.

4. Use the fuse-grabber-thingy (technical term), that can be found on the inside of the fuse cover to remove the fuse.

5. Pop the fuse back in (make sure it's not blown, mine wasn't).

6. Put back the fuse-grabber-thingy, close both of the covers.

7. That's it! Turn on the car, and your USB drive should be working again.

I hope this helps at least one person, and saves a little time and frustration! Let me know if there are any questions.

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#2 OFFLINE   UltimateX


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Posted 03 March 2008 - 09:43 PM

Congratulation, I think you just found the Ctrl-Alt-Delete. Not exactly the most convenient location.
  • lowfatdog likes this

#3 OFFLINE   AO_Stone


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Posted 11 May 2012 - 06:34 PM

Thank you so much. This repaired my 2011 Fiesta. You would figure that they would have fixed that by now.

#4 OFFLINE   expresspotato


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Posted 09 October 2012 - 10:56 PM

Yeah are you serious? So now that a good number of controls are integrated into My Ford Touch then what... BSOD your car?

Edited by expresspotato, 09 October 2012 - 10:56 PM.

#5 OFFLINE   pas4440


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Posted 09 November 2012 - 02:37 PM

Perfect! I have a 2009 F-150. The fuse is located in a different spot. For mine it is the 5 amp 'SYNC' fuse. Removed and reinstalled the fuse and I have sound again!


#6 OFFLINE   valkraider


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Posted 28 November 2012 - 02:04 PM

There is an interesting discussion thread over on the Edge "sister site" about restarting the MFT.


#7 OFFLINE   Larry1013


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Posted 06 June 2014 - 12:51 PM

If you run into a problem with Ford's radion not playing your songs on the USB drive due to licensing info contained within the song, you might need a program like Sound Taxi to convert the songs to remove this internal information.

#8 ONLINE   J-150



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Posted 06 June 2014 - 12:56 PM

... you just found the Ctrl-Alt-Delete....



well, it IS a Microsoft product

I want a 5.0 equipped Focus

#9 OFFLINE   akirby


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Posted 06 June 2014 - 02:03 PM

If you run into a problem with Ford's radion not playing your songs on the USB drive due to licensing info contained within the song, you might need a program like Sound Taxi to convert the songs to remove this internal information.


Or you can burn it to an audio cd (or iso image) and rip it back in.

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#10 OFFLINE   Drjohn


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Posted 04 April 2015 - 10:30 PM

This solution worked perfectly. I have a 2013 ford edge, that the usb and sd card slots were locked out. Pulling fuse 29 (second column last fuse). The radio rebooted, and all started working.

#11 OFFLINE   Chadrach000


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Posted 14 April 2016 - 06:00 PM

After I read this I just disconnected the ground cable from the battery, worked like a charm-easy peasy and alot quicker than goofing with the fuse box behind the panel

#12 OFFLINE   Gary Toft

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Posted 30 July 2016 - 11:48 AM

Pulling the fuse worked for my 2013 Ford Taurus as well, but it wasn't easy...  The fuse (#9 in the manual) is obscured and difficult to reseat.  Bottom line... it is working once again without issue.



#13 OFFLINE   Gizmutt


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Posted 11 December 2016 - 05:10 PM

Please please, before you unhook the battery or do anything else to completely reset your Sync system, try switching out the USB cable for another one and see what that does. I have been through doing a master reset for Sync, removing the fuse as well as disconnecting the battery. For me, all it did was force me to dive through every menu to reset all my settings. My actual issues were the USB cables. Well, it's actually not a certainty that the USB cables are the real problem, but they do provide a temporary fix by replacing them. I've had to replace my USB cable in my Ford twice now, but if I connect these "bad" cables elsewhere outside the vehicle, they work fine. So, I can't say for sure what the problem is, but it's definitely easier to replace a USB cable than to do any of those other reset options. So try that first. And because the cables work elsewhere, you can easily be fooled into thinking the cable has been ruled out. Try another cable anyway. It couldn't hurt, right?

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